Lots of parking.. They truly dont answer the phone dont understand why.
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酒店回复: Thank you for your feedback and for staying with us at MainStay Lancaster. We’re glad you enjoyed our breakfast and convenient parking. We apologize for any trouble reaching us by phone — we’ll make sure our team addresses this. We appreciate your comments and hope to serve you better next time.
4.0分
家庭亲子
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Best place to stay for tournaments with kids. Aleays an easy check in and check out. Breakfast is pretty good. We have alreasy stayed at this location twice and will be staying again.
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酒店回复: Thank you so much for taking the time to leave us a review! We truly appreciate your kind words and are glad to know you had a positive experience. Your support means a lot to us and motivates our team to keep doing our best. We look forward to serving you again!
5.0分
其他
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The MainSuite was Sweet to me
I went to relax and it was just what I needed. The service was very accommodating. The other people that were in the hotel at the same time seemed to enjoy themselves as well. I am sure I will go back again.
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酒店回复: Thank you so much for taking the time to leave us a review! We truly appreciate your kind words and are glad to know you had a positive experience. Your support means a lot to us and motivates our team to keep doing our best. We look forward to serving you again!
3.0分
其他
It was a decent experience. Not too bad, we did find it to be a bit dirty. The breakfast was good.
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酒店回复: Dear,Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Lancaster Dallas South.As a Choice Privileges member you are truly valued.Your feedback about our motel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Chetan PatelMainStay Suites Lancaster Dallas South
5.0分
家庭亲子
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Booked room for 5 people for 7 nights. Had trouble getting extra towels, room only had 2 towels at check in. Eventually just skipped front desk and asked cleaning lady. Other than that our room was always clean good size refrigerator, stove was tiny.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that you found the room clean and appreciated the refrigerator and other amenities. However, we apologize for the inconvenience you experienced regarding the towels. We understand how frustrating that must have been, especially for a longer stay with a larger group. Your comments have been shared with our team so we can ensure better communication and quicker service in the future. We hope to have the opportunity to welcome you back and provide an even better experience.
3.0分
家庭亲子
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The room was very nice and the beds were comfortable. It was clean. We had trouble with communication with the staff and getting additional towels for the room. There were four of us in the room and the room was only furnished with 2 sets of towels. (We had to take towels from the fitness room in the end, because they never gave us any). The room also had a sleeper sofa in it, that we planned to use for one of our children. We were only given one sheet for the bed and no blanket. If I had known that this was a policy of the hotel, I would have brought my own bedding for it.
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酒店回复: Thank you for taking the time to share your experience. We're glad to hear you found the room clean and the beds comfortable. However, we sincerely apologize for the trouble you had with communication and getting additional towels and bedding. This is not the level of service we aim to provide, and we understand how frustrating that must have been — especially when traveling with family. Your feedback is very important, and we’ll be addressing this with our team to ensure better service moving forward. We hope to have the opportunity to provide you with a much better stay in the future.
2.0分
情侣出游
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furniture could use some cleaning. room service was terrible had to ask for towels and each time there was either none available or housekeeping wasn’t around. speaking of there was no housekeeping so we had to sit the garbage outside in order for it to get picked up. on a good note, breakfast was consistent
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酒店回复: Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations, especially regarding the cleanliness of the furniture and the issues with housekeeping and towel availability. That’s certainly not the experience we want for our guests, and we’ll be reviewing these concerns with our team to make improvements. We’re glad to hear you enjoyed the breakfast and appreciate you mentioning that. Thank you again for your comments — they help us do better.
4.0分
商务出差
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For the price, it was a decent stay. It's only an 8-10 minute drive up the road from all your food and shopping needs. Right off the interstate made it easy access, but it also means you will have the noise from traffic non-stop. I felt very safe. Lots of security cameras. The AC in my room worked very well, which was a blessing because the weekend I stayed there was extremely humid and warm. The office chair was missing from my desk for some reason, but I made do using the coffee table to do my work at. The bed was extremely comfortable and the room was very spacious for just a standard room. The full kitchenette was a bonus. My only criticism is housekeeping needs to scrub some of the walls (there was residue from past occupants possibly spilling drinks or splashing while cooking) and the tv remote was sticky/oily.
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酒店回复: Thank you for your detailed and thoughtful review. We're glad to hear you felt safe, enjoyed the convenient location, and found the room comfortable and well-equipped — especially the AC and full kitchenette during the warm weekend. We appreciate you pointing out areas for improvement as well, particularly regarding housekeeping. We’ll be sure to address the wall cleaning and ensure remotes and other high-touch surfaces are thoroughly sanitized. Your feedback helps us make meaningful improvements, and we hope to welcome you back for an even better stay next time.
1.0分
商务出差
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Horrible stay. Stayed in 2 suite rooms attached. Did not have enough towels we’re unable to get more unless brought what was dirty down and when did was told they were out. Couldn’t get more pillows, was given a torn up blanket, had to get it replaced. The sofa beds are totally worn out and extremely dirty. Found a big roach in one room and an insect that looked like a bed bug. The pool was filthy the rugs felt icky. Just the worst stay ever. The employee from that night was totally rude. Will never stay their again. Was not worth the price paid.
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酒店回复: We're very sorry to hear about your experience and sincerely apologize for the issues you encountered during your stay. This is not the level of service or cleanliness we aim to provide. Your concerns regarding the towels, bedding, sofa beds, pest sightings, and the condition of the pool and rugs are all being taken seriously, and we will be addressing them with our team immediately. We're also disappointed to hear about your interaction with our staff, as professionalism and courtesy are top priorities for us. We understand your frustration and regret that we fell so far short of your expectations. Thank you for bringing these matters to our attention.
3.0分
家庭亲子
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I would have giving them an overall 5 star but our bathroom door was broken and the room smelled like seafood. And the ac wasnt running properly. At night it was hot and in the day it was really cold. Other than that the hotel was nice.
Not bad for the cost.. breakfast was awesome
Lots of parking.. They truly dont answer the phone dont understand why.
Best place to stay for tournaments with kids. Aleays an easy check in and check out. Breakfast is pretty good. We have alreasy stayed at this location twice and will be staying again.
The MainSuite was Sweet to me
I went to relax and it was just what I needed. The service was very accommodating. The other people that were in the hotel at the same time seemed to enjoy themselves as well. I am sure I will go back again.
It was a decent experience. Not too bad, we did find it to be a bit dirty. The breakfast was good.
Booked room for 5 people for 7 nights. Had trouble getting extra towels, room only had 2 towels at check in. Eventually just skipped front desk and asked cleaning lady. Other than that our room was always clean good size refrigerator, stove was tiny.
The room was very nice and the beds were comfortable. It was clean. We had trouble with communication with the staff and getting additional towels for the room. There were four of us in the room and the room was only furnished with 2 sets of towels. (We had to take towels from the fitness room in the end, because they never gave us any). The room also had a sleeper sofa in it, that we planned to use for one of our children. We were only given one sheet for the bed and no blanket. If I had known that this was a policy of the hotel, I would have brought my own bedding for it.
furniture could use some cleaning. room service was terrible had to ask for towels and each time there was either none available or housekeeping wasn’t around. speaking of there was no housekeeping so we had to sit the garbage outside in order for it to get picked up. on a good note, breakfast was consistent
For the price, it was a decent stay. It's only an 8-10 minute drive up the road from all your food and shopping needs. Right off the interstate made it easy access, but it also means you will have the noise from traffic non-stop. I felt very safe. Lots of security cameras. The AC in my room worked very well, which was a blessing because the weekend I stayed there was extremely humid and warm. The office chair was missing from my desk for some reason, but I made do using the coffee table to do my work at. The bed was extremely comfortable and the room was very spacious for just a standard room. The full kitchenette was a bonus. My only criticism is housekeeping needs to scrub some of the walls (there was residue from past occupants possibly spilling drinks or splashing while cooking) and the tv remote was sticky/oily.
Horrible stay. Stayed in 2 suite rooms attached. Did not have enough towels we’re unable to get more unless brought what was dirty down and when did was told they were out. Couldn’t get more pillows, was given a torn up blanket, had to get it replaced. The sofa beds are totally worn out and extremely dirty. Found a big roach in one room and an insect that looked like a bed bug. The pool was filthy the rugs felt icky. Just the worst stay ever. The employee from that night was totally rude. Will never stay their again. Was not worth the price paid.
I would have giving them an overall 5 star but our bathroom door was broken and the room smelled like seafood. And the ac wasnt running properly. At night it was hot and in the day it was really cold. Other than that the hotel was nice.