Breakfast was ok juice's watered down...area wasn't clean and attendant was sitting in a room off to the side on his laptop... people were hanging out in the parking lot at 2 am and the bathroom door kept coming off the hinges also a room attendant entered our room without permission and removed toilet paper then refused to give us enough towels to accommodate all of us in the room. Attendant at front desk made us pay 20$ extra because he said we didn't state on the reservation how many people would be staying...I booked a room with an extra bed that slept up to six people....there was exactly six people 😡
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酒店回复: Thank you for sharing your feedback. We are sorry for the inconvenience you experienced regarding the temporary shortage of towels and the bathroom door issue. Our housekeeping sometimes has limited towels until laundry is completed, but we always deliver additional towels as soon as they become available. We also have maintenance on-site during weekdays, and if any guest reports a maintenance concern, we repair it the same day or offer a room move on weekends. We apologize for any inconvenience during your stay.Regarding the other concerns mentioned, our staff is not permitted to enter occupied rooms without authorization, and it would not make sense for a housekeeper to remove toilet paper from a guest room. We have no record of such an incident, but we will still look into this matter. For long-term stays, housekeeping may enter for required cleaning and safety checks, but they always knock and follow proper procedures.As for the parking lot, it is normal for guests to step outside late at night for smoking or phone calls. Our team monitors the area regularly, and if any guest feels uncomfortable, we encourage them to notify the front desk so we can check immediately.About the additional $20 charge, we would be happy to review this further. The fee is normally based on the number of guests listed on the reservation at check-in, but we would need more details to confirm exactly what happened in your case. If you can provide more information, we will gladly take a closer look.
4.0分
家庭亲子
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Requested to move our room from the top floor on backside of hotel overlooking the pool. However, the view also overlooked a truckyard which wasn’t great. We immediately requested another room, and stayed on the 1st floor. It was conveniently located to all amenities, which was pleasing. They may want to grow tall trees to block the unpleasing view of the truck yard.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that your room on the 1st floor was convenient and met your needs. We appreciate your suggestion regarding the view from the top-floor rooms and will certainly take it into consideration. Guest comfort and satisfaction are important to us, and we’re always looking for ways to improve the experience for our guests. We hope to welcome you back on your next visit.
1.0分
家庭亲子
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The housekeeping was bad. Didn't have towels. Just had towels for the first noght but it wasn't enough for everyone in my room. Had to go out and buy my own towels for the rest of my. Nice place bad service.
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酒店回复: Dear Kandace,Thank you for taking the time to share your feedback. We’re glad to hear you found our property nice, but we’re very sorry to learn about the housekeeping issues and the shortage of towels during your stay. That’s not the level of service we strive to provide.We’ve shared your comments with our housekeeping team to ensure this does not happen again. We truly appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a much better experience in the future.Kind regards,Hotel Management
3.0分
其他
Not bad for the cost.. breakfast was awesome
Lots of parking.. They truly dont answer the phone dont understand why.
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酒店回复: Thank you for your feedback and for staying with us at MainStay Lancaster. We’re glad you enjoyed our breakfast and convenient parking. We apologize for any trouble reaching us by phone — we’ll make sure our team addresses this. We appreciate your comments and hope to serve you better next time.
2.0分
其他
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Ask for extra blanket and pillow to be placed in the room. Had to get it myself. Ask for extra towel was told they didn’t have them until 9. We was out all day at the races ask for them when we got back still none available. Which was a problem since we had 4 adults and one child in the room with only two towel to use for the 2 day stay. The second night there was water coming through the vent into the bathroom floor from the room above.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. This is not the level of service we aim to provide, and we regret that extra linens and towels were not made available in a timely manner. We also take the maintenance issue you mentioned very seriously and have addressed it with our team to ensure it doesn’t happen again. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance to provide you with a much better experience.
4.0分
家庭亲子
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Best place to stay for tournaments with kids. Aleays an easy check in and check out. Breakfast is pretty good. We have alreasy stayed at this location twice and will be staying again.
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酒店回复: Thank you so much for taking the time to leave us a review! We truly appreciate your kind words and are glad to know you had a positive experience. Your support means a lot to us and motivates our team to keep doing our best. We look forward to serving you again!
5.0分
其他
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The MainSuite was Sweet to me
I went to relax and it was just what I needed. The service was very accommodating. The other people that were in the hotel at the same time seemed to enjoy themselves as well. I am sure I will go back again.
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酒店回复: Thank you so much for taking the time to leave us a review! We truly appreciate your kind words and are glad to know you had a positive experience. Your support means a lot to us and motivates our team to keep doing our best. We look forward to serving you again!
3.0分
其他
It was a decent experience. Not too bad, we did find it to be a bit dirty. The breakfast was good.
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酒店回复: Dear,Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Lancaster Dallas South.As a Choice Privileges member you are truly valued.Your feedback about our motel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Chetan PatelMainStay Suites Lancaster Dallas South
5.0分
家庭亲子
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Booked room for 5 people for 7 nights. Had trouble getting extra towels, room only had 2 towels at check in. Eventually just skipped front desk and asked cleaning lady. Other than that our room was always clean good size refrigerator, stove was tiny.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that you found the room clean and appreciated the refrigerator and other amenities. However, we apologize for the inconvenience you experienced regarding the towels. We understand how frustrating that must have been, especially for a longer stay with a larger group. Your comments have been shared with our team so we can ensure better communication and quicker service in the future. We hope to have the opportunity to welcome you back and provide an even better experience.
3.0分
家庭亲子
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The room was very nice and the beds were comfortable. It was clean. We had trouble with communication with the staff and getting additional towels for the room. There were four of us in the room and the room was only furnished with 2 sets of towels. (We had to take towels from the fitness room in the end, because they never gave us any). The room also had a sleeper sofa in it, that we planned to use for one of our children. We were only given one sheet for the bed and no blanket. If I had known that this was a policy of the hotel, I would have brought my own bedding for it.
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酒店回复: Thank you for taking the time to share your experience. We're glad to hear you found the room clean and the beds comfortable. However, we sincerely apologize for the trouble you had with communication and getting additional towels and bedding. This is not the level of service we aim to provide, and we understand how frustrating that must have been — especially when traveling with family. Your feedback is very important, and we’ll be addressing this with our team to ensure better service moving forward. We hope to have the opportunity to provide you with a much better stay in the future.
Breakfast was ok juice's watered down...area wasn't clean and attendant was sitting in a room off to the side on his laptop... people were hanging out in the parking lot at 2 am and the bathroom door kept coming off the hinges also a room attendant entered our room without permission and removed toilet paper then refused to give us enough towels to accommodate all of us in the room. Attendant at front desk made us pay 20$ extra because he said we didn't state on the reservation how many people would be staying...I booked a room with an extra bed that slept up to six people....there was exactly six people 😡
Requested to move our room from the top floor on backside of hotel overlooking the pool. However, the view also overlooked a truckyard which wasn’t great. We immediately requested another room, and stayed on the 1st floor. It was conveniently located to all amenities, which was pleasing. They may want to grow tall trees to block the unpleasing view of the truck yard.
The housekeeping was bad. Didn't have towels. Just had towels for the first noght but it wasn't enough for everyone in my room. Had to go out and buy my own towels for the rest of my. Nice place bad service.
Not bad for the cost.. breakfast was awesome
Lots of parking.. They truly dont answer the phone dont understand why.
Ask for extra blanket and pillow to be placed in the room. Had to get it myself. Ask for extra towel was told they didn’t have them until 9. We was out all day at the races ask for them when we got back still none available. Which was a problem since we had 4 adults and one child in the room with only two towel to use for the 2 day stay. The second night there was water coming through the vent into the bathroom floor from the room above.
Best place to stay for tournaments with kids. Aleays an easy check in and check out. Breakfast is pretty good. We have alreasy stayed at this location twice and will be staying again.
The MainSuite was Sweet to me
I went to relax and it was just what I needed. The service was very accommodating. The other people that were in the hotel at the same time seemed to enjoy themselves as well. I am sure I will go back again.
It was a decent experience. Not too bad, we did find it to be a bit dirty. The breakfast was good.
Booked room for 5 people for 7 nights. Had trouble getting extra towels, room only had 2 towels at check in. Eventually just skipped front desk and asked cleaning lady. Other than that our room was always clean good size refrigerator, stove was tiny.
The room was very nice and the beds were comfortable. It was clean. We had trouble with communication with the staff and getting additional towels for the room. There were four of us in the room and the room was only furnished with 2 sets of towels. (We had to take towels from the fitness room in the end, because they never gave us any). The room also had a sleeper sofa in it, that we planned to use for one of our children. We were only given one sheet for the bed and no blanket. If I had known that this was a policy of the hotel, I would have brought my own bedding for it.