酒店回复: Gracias por tomarse el tiempo de compartir su comentario.Nos alegra saber que disfrutó de nuestra ubicación, que encontró el edificio limpio y que nuestro personal fue amable con usted. Sus palabras nos motivan a seguir ofreciendo un servicio de calidad a todos nuestros huéspedes.¡Esperamos darle la bienvenida nuevamente muy pronto!
5.0分
其他
I was clean, nice room, nice staff. This was my 3rd time staying there. I would recommend.
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酒店回复: Thank you so much for your perfect 10/10 review! We’re glad to hear you enjoyed a clean room, a comfortable stay, and friendly service. It means a lot to us that this was your third visit — we truly appreciate your loyalty.We look forward to welcoming you back again soon. Thank you for recommending us! 🌟
3.0分
其他
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Room smelled musty. I was on the third floor, and the elevator broke, the advertise having hygiene products that you can buy they have nothing. We went down and asked him if we could borrow a pair of scissors and they didn’t know what we were talking about. My partner looked over the desk and saw a pair of scissors. It was the person who was supposed to be helping with the food was on their phone the whole time
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酒店回复: Dear Robyn,Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered during your stay, including the elevator outage, the musty odor in your room, and the lack of available hygiene products. We also apologize for the interaction you described with our staff — this is not the level of service we aim to provide.Your feedback has been shared with our management and staff teams to address these concerns and improve our guest experience moving forward. We appreciate you bringing these matters to our attention and hope you’ll give us another opportunity to provide a more pleasant stay in the future.Kind regards,Hotel Management
5.0分
家庭亲子
It was definitely reasonable and a decent place to stay. I honestly will use again
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酒店回复: Thank you for your kind feedback. We’re glad to hear you found our property reasonable and a decent place to stay. We truly appreciate your support and look forward to welcoming you again in the future!
1.0分
家庭亲子
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My family and I stayed for a week in half and the customer service was okay. I was overcharged twice on my daughter debit card and her card was no longer on file at the front desk. They didn't explain the despoit fee until I was charged 150 dollars for a despoit. When I asked about the fee I was told afterwards that it's a few when you change reservations. So I'm still waiting on a refund from this hotel for over 200.00. the breakfast was never good the eggs was running and had to much water. Was outside by the pool area one night at 2am or so was never told we couldn't be out there. The following day my family and d some other tenants at the time was enjoying a nice evening with bbq and light music and was told we wouldn't be out there after 10pm which it states the pool is closed at 10 pm not the sitting area with the bbq grill. The housekeeping staff was rude and didn't once come clean the room up on my request Thur the front desk after spending a 1 in 1/2 here at this location I will never book again here.
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酒店回复: Thank you for your feedback, and we’re truly sorry to hear that your experience didn’t meet expectations. We take all concerns seriously and are constantly working to improve. If you're open to it, we'd appreciate the chance to make things right — please feel free to reach out to us directly. Your input helps us do better.
5.0分
其他
I travel a lot, reviews was all over the place, checked it out for myself it was definitely a 9/10 only bec I don’t eat hotel breakfast..
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酒店回复: Thank you for your kind rating! We’re glad you enjoyed your stay and appreciate you taking the time to check us out for yourself. We understand breakfast isn’t for everyone, and we hope that didn’t take away from your overall experience. We look forward to welcoming you back on your next trip!
酒店位置很好，房间也很干净。我订这个房间是作为送给我男朋友的情人节礼物，不过办理入住时遇到了一点小麻烦，他们说没收到房费，让我再付一次。我联系了客服，问题在30分钟内就解决了。早餐不是特别好吃，但好歹也是个选择吧。
他们打扫得不干净，你得一直要毛巾和熨斗，尤其当你住不止一天的时候更是如此。
他们在处理我们的钱财问题时需要保持一致，有些员工能做的事，其他员工却说他们做不到。
我要求打扫房间，但因为我还在房间里，她就没再回来，所以没打扫成。
位置优越，建筑干净，工作人员非常友好。
I was clean, nice room, nice staff. This was my 3rd time staying there. I would recommend.
Room smelled musty. I was on the third floor, and the elevator broke, the advertise having hygiene products that you can buy they have nothing. We went down and asked him if we could borrow a pair of scissors and they didn’t know what we were talking about. My partner looked over the desk and saw a pair of scissors. It was the person who was supposed to be helping with the food was on their phone the whole time
It was definitely reasonable and a decent place to stay. I honestly will use again
My family and I stayed for a week in half and the customer service was okay. I was overcharged twice on my daughter debit card and her card was no longer on file at the front desk. They didn't explain the despoit fee until I was charged 150 dollars for a despoit. When I asked about the fee I was told afterwards that it's a few when you change reservations. So I'm still waiting on a refund from this hotel for over 200.00. the breakfast was never good the eggs was running and had to much water. Was outside by the pool area one night at 2am or so was never told we couldn't be out there. The following day my family and d some other tenants at the time was enjoying a nice evening with bbq and light music and was told we wouldn't be out there after 10pm which it states the pool is closed at 10 pm not the sitting area with the bbq grill. The housekeeping staff was rude and didn't once come clean the room up on my request Thur the front desk after spending a 1 in 1/2 here at this location I will never book again here.
I travel a lot, reviews was all over the place, checked it out for myself it was definitely a 9/10 only bec I don’t eat hotel breakfast..