酒店回复: Gracias por tomarse el tiempo de compartir su comentario.Nos alegra saber que disfrutó de nuestra ubicación, que encontró el edificio limpio y que nuestro personal fue amable con usted. Sus palabras nos motivan a seguir ofreciendo un servicio de calidad a todos nuestros huéspedes.¡Esperamos darle la bienvenida nuevamente muy pronto!
1.0分
家庭亲子
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My family and I stayed for a week in half and the customer service was okay. I was overcharged twice on my daughter debit card and her card was no longer on file at the front desk. They didn't explain the despoit fee until I was charged 150 dollars for a despoit. When I asked about the fee I was told afterwards that it's a few when you change reservations. So I'm still waiting on a refund from this hotel for over 200.00. the breakfast was never good the eggs was running and had to much water. Was outside by the pool area one night at 2am or so was never told we couldn't be out there. The following day my family and d some other tenants at the time was enjoying a nice evening with bbq and light music and was told we wouldn't be out there after 10pm which it states the pool is closed at 10 pm not the sitting area with the bbq grill. The housekeeping staff was rude and didn't once come clean the room up on my request Thur the front desk after spending a 1 in 1/2 here at this location I will never book again here.
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酒店回复: Thank you for your feedback, and we’re truly sorry to hear that your experience didn’t meet expectations. We take all concerns seriously and are constantly working to improve. If you're open to it, we'd appreciate the chance to make things right — please feel free to reach out to us directly. Your input helps us do better.
5.0分
其他
I travel a lot, reviews was all over the place, checked it out for myself it was definitely a 9/10 only bec I don’t eat hotel breakfast..
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酒店回复: Thank you for your kind rating! We’re glad you enjoyed your stay and appreciate you taking the time to check us out for yourself. We understand breakfast isn’t for everyone, and we hope that didn’t take away from your overall experience. We look forward to welcoming you back on your next trip!
5.0分
其他
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Love the property my family and I are here w
Until our apart is ready. Clean comfortable, only two problems the breakfast sucks it's not good no selection of different options. And the so called store is way to expensive for there to be not a lot of options as well a can soda is 3.00 when up the street the same soda is only a 1.00 extended stay is to feel like a home away from home not a super super broke getaway
4.0分
其他
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Hall ways smell like dogs, but rooms were very nice and didn't have the same odor as the hallways. Bed was very comfortable! I plan on using this hotel again very soon.
4.0分
商务出差
The room seemed clean except the vacuuming wasn't done very well. I was not happy they advertised a pool when it turned out to be green and unusable.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at SleepInn Dallas South.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel services. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Chetan PatelSleepInn Lancaster Dallas South
酒店位置很好，房间也很干净。我订这个房间是作为送给我男朋友的情人节礼物，不过办理入住时遇到了一点小麻烦，他们说没收到房费，让我再付一次。我联系了客服，问题在30分钟内就解决了。早餐不是特别好吃，但好歹也是个选择吧。
他们打扫得不干净，你得一直要毛巾和熨斗，尤其当你住不止一天的时候更是如此。
他们在处理我们的钱财问题时需要保持一致，有些员工能做的事，其他员工却说他们做不到。
我要求打扫房间，但因为我还在房间里，她就没再回来，所以没打扫成。
位置优越，建筑干净，工作人员非常友好。
My family and I stayed for a week in half and the customer service was okay. I was overcharged twice on my daughter debit card and her card was no longer on file at the front desk. They didn't explain the despoit fee until I was charged 150 dollars for a despoit. When I asked about the fee I was told afterwards that it's a few when you change reservations. So I'm still waiting on a refund from this hotel for over 200.00. the breakfast was never good the eggs was running and had to much water. Was outside by the pool area one night at 2am or so was never told we couldn't be out there. The following day my family and d some other tenants at the time was enjoying a nice evening with bbq and light music and was told we wouldn't be out there after 10pm which it states the pool is closed at 10 pm not the sitting area with the bbq grill. The housekeeping staff was rude and didn't once come clean the room up on my request Thur the front desk after spending a 1 in 1/2 here at this location I will never book again here.
I travel a lot, reviews was all over the place, checked it out for myself it was definitely a 9/10 only bec I don’t eat hotel breakfast..
Love the property my family and I are here w
Until our apart is ready. Clean comfortable, only two problems the breakfast sucks it's not good no selection of different options. And the so called store is way to expensive for there to be not a lot of options as well a can soda is 3.00 when up the street the same soda is only a 1.00 extended stay is to feel like a home away from home not a super super broke getaway
Hall ways smell like dogs, but rooms were very nice and didn't have the same odor as the hallways. Bed was very comfortable! I plan on using this hotel again very soon.
The room seemed clean except the vacuuming wasn't done very well. I was not happy they advertised a pool when it turned out to be green and unusable.