Got engaged here and stayed overnight... absolutely beautiful place and staff soooo friendly.. We ate in the beautiful restaurant and the food was gorgeous... The grounds were lovely to walk around
9 / 10
展开
酒店回复: Hi shroplad46 Thank you so much for your wonderful review, and congratulations on your engagement! We’re delighted to hear that your stay was so special and that our team made you feel welcome. It’s lovely to know you enjoyed your meal in the restaurant and had time to explore the grounds. We truly appreciate you choosing to celebrate such an important moment with us, and we hope to welcome you back again soon.
4.0分
家庭亲子
展开
Went for Sunday lunch to celebrate my grandparents’ diamond wedding anniversary. Staff were very pleasant throughout our visit and went the extra mile to congratulate my grandparents and give us a warm welcome. The environment of the restaurant was breathtaking and extremely well maintained which was a credit to the hotel and restaurant and made our visit very special. The reason I have given my review 4 stars instead of 5 is due to the food, which was quite underwhelming. Service was great (if a little slow) however the tofu in my starter was not cooked properly and was underseasoned. My risotto just was very underwhelming for the price paid, it tasted like something I could have bought from the supermarket. My dessert was also very dry, and again something I felt I could have got better from the supermarket. Not a bad meal, but the quality of the food definitely did not reflect the high price and atmosphere of the hotel.
展开
酒店回复: Dear Pickle_Pippin We’re very sorry to learn that your meal did not meet expectations. Your comments about the tofu starter, risotto, and dessert are genuinely appreciated, and we will be sharing them with our kitchen team to ensure we improve the consistency and quality of our dishes. While we’re pleased that you experienced great service, we also acknowledge your note about the timing and will review this as well. We truly value your feedback, as it helps us continue to grow and offer the standard of dining we aim for. We hope we have the opportunity to welcome you back in the future for a meal that fully reflects the quality of the experience you expect.
5.0分
朋友出游
展开
Was fortunate to attend the most incredible wedding at Hawkstone . It had been taken exclusively for the wedding party weekend and was simply out of this world both inside and out. It even has its own stunning chapel in the grounds for the ceremony . From the moment we arrived the staff could not have done more . A lovely receptionist even helped us to our room . Could not fault this experience, it’s truly dreamy .
展开
酒店回复: Thank you so much for your lovely review. We’re delighted to hear that you had such an incredible experience while attending the wedding. It’s wonderful to know that the exclusive use of the venue, along with the chapel and grounds, helped make the celebration feel truly special. Our team will be thrilled to hear your kind words about their service — especially our reception team, who always strive to make every guest feel welcomed and cared for. We’re so pleased the whole experience felt “dreamy,” and we hope we’ll have the pleasure of welcoming you back again in the future.
5.0分
家庭亲子
展开
Myself and my mum stayed for one night with dinner, bed and breakfast and we were so impressed. There were so many cocktails to choose from and they were amazing. We had a delicious evening meal and breakfast was fantastic- fresh and such a good choice. Our room was spotlessly clean and the beds were really comfy. The bed linen felt really luxurious. We also had a spa treatment each and we both said it was the best treatment we had ever had. Kim was fantastic and made us both feel very comfortable. I would thoroughly recommend!
5.0分
其他
展开
This place is stunning, food is absolutely amazing had a 3 course meal here and it was fantastic, stayed over and it was lovely the breakfast in the morning was definitely all top quality ingredients, drinks were fairly priced for the style of venue it is. All round great stay
一家真正卓越的酒店，庭院优美，内饰令人叹为观止，员工致力于为宾客提供最佳体验。它是一家特别的酒店，一切都经过精心准备，您无需提出任何要求……一切都已准备就绪。
如果您要去吃周日午餐，而且您是生啤酒的爱好者，那您可真倒霉！他们没有存货。如果您是柠檬水的爱好者，那您可真倒霉，一品脱要 6 英镑。戴着***的工作人员为您奉上平庸的午餐……只谈形式而非实质。您还需要在餐桌旁放一个垫子，因为椅子太矮了。位置很好，但餐厅很糟糕。
我和我的伴侣在 Hawkstone Hall and Gardens 预订了我们认为会是一个浪漫的生日之夜。为了犒劳自己，我们预订了最贵的套房，一晚 450 英镑，我们真的以为我们将享受一个奢华的下午/夜晚。事实并非如此。当我们在 9 月 10 日星期日到达时，酒店令人印象深刻。我们决定在场地周围看看，因为我们 3 点办理入住手续的时间太早了。场地上散落着杯子，一些雕像上还有玻璃杯、塑料杯，我只能猜测是前一天婚礼留下的。这并不算奢华。四处逛逛后，我们决定入住。酒店非常繁忙，几乎没有地方可坐，食物从旁边走过。这并没有给我一个浪漫夜晚的感觉。接待处的女士非常粗鲁，问我们“你们是婚礼嘉宾吗”。我们回答说不是。然后她说，抱歉，我们太忙了，昨天有个婚礼，明天也有婚礼，所以会有婚礼派对入住，所以您的房间下午 3 点无法准备好。每晚的费用为 450 英镑，我本以为能准时入住，但还是同意坐在图书馆等。再次，他们送了很多食物过去，穆罕默德告诉我们他们人手不够，穆罕默德真的很抱歉，但也告诉我们 Wifi 坏了。您需要 wifi，因为房子里没有手机信号。等到 3 点半后，我问接待处的女士是否知道我们的房间什么时候准备好。她回答说，不，我们有接待团队和所有工作人员在帮忙。真的没有道歉。我问 wifi 是否可以用，她说我们不知道，可能是天气原因。天气下着毛毛雨。此时，我认为这真的给我的生日礼物带来了负面影响！我问她我们是否可以取消，她说我会和值班经理核实一下。她走了，一秒钟后又回来了，说你的房间现在真的准备好了？？这太荒谬了，因为她告诉我，房间不是一分钟前准备好的，我不知道我们要等多久才能入住。我不知道他们最后会把我们推到哪里去。我读过这里的另一篇评论，说如果你不是婚礼派对的一部分，你会觉得自己不应该在那里。这正是我们的感受。显然没有工作人员来接待我们。感谢 Hawkstone Hall 毁了我们原本应该度过的一个浪漫、宁静的夜晚，而且每晚 450 英镑，很高兴没有在你们那价格过高的“酒店”上花一分钱。你真的应该把它作为婚礼场地，或者至少在婚礼举行时不要接受任何其他预订。
和朋友一起去喝下午茶，32.95 英镑。食物选择很少，而且价格不高，品质也不高。食物量也不多。服务很差，我们需要东西时不得不不停地站起来找服务员。普罗塞克起泡酒每杯 9 英镑，里面连一片水果都没有。投诉后给了折扣。位置很棒，但下午茶却不怎么样。非常失望。
实际上，我本来是想给我丈夫一个惊喜，但我们没能去喝下午茶。当我打电话再加一个预订时，发现婚礼已经被预订了，我的预订被取消了。我再也不会预订了，不得不在短时间内找到替代方案。
Got engaged here and stayed overnight... absolutely beautiful place and staff soooo friendly.. We ate in the beautiful restaurant and the food was gorgeous... The grounds were lovely to walk around
Went for Sunday lunch to celebrate my grandparents’ diamond wedding anniversary. Staff were very pleasant throughout our visit and went the extra mile to congratulate my grandparents and give us a warm welcome. The environment of the restaurant was breathtaking and extremely well maintained which was a credit to the hotel and restaurant and made our visit very special. The reason I have given my review 4 stars instead of 5 is due to the food, which was quite underwhelming. Service was great (if a little slow) however the tofu in my starter was not cooked properly and was underseasoned. My risotto just was very underwhelming for the price paid, it tasted like something I could have bought from the supermarket. My dessert was also very dry, and again something I felt I could have got better from the supermarket. Not a bad meal, but the quality of the food definitely did not reflect the high price and atmosphere of the hotel.
Was fortunate to attend the most incredible wedding at Hawkstone . It had been taken exclusively for the wedding party weekend and was simply out of this world both inside and out. It even has its own stunning chapel in the grounds for the ceremony . From the moment we arrived the staff could not have done more . A lovely receptionist even helped us to our room . Could not fault this experience, it’s truly dreamy .
Myself and my mum stayed for one night with dinner, bed and breakfast and we were so impressed. There were so many cocktails to choose from and they were amazing. We had a delicious evening meal and breakfast was fantastic- fresh and such a good choice. Our room was spotlessly clean and the beds were really comfy. The bed linen felt really luxurious. We also had a spa treatment each and we both said it was the best treatment we had ever had. Kim was fantastic and made us both feel very comfortable. I would thoroughly recommend!
This place is stunning, food is absolutely amazing had a 3 course meal here and it was fantastic, stayed over and it was lovely the breakfast in the morning was definitely all top quality ingredients, drinks were fairly priced for the style of venue it is. All round great stay