酒店回复: Dear Jianxin,Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear that your stay did not meet your expectations, especially considering that you chose one of our suites for your family. This is certainly not the experience we aim to provide.We apologize for the inconvenience regarding the bottled water. While we do offer a standard daily replenishment, our team should have handled your request with more flexibility and care, particularly when traveling with a child. We will review this with our staff to ensure more attentive and guest‑focused responses in the future.We are also sorry for the inconsistency in housekeeping service. This does not reflect our usual standards, and we are addressing this with our housekeeping management to prevent similar frustrations for future guests.Your feedback is extremely valuable to us, and we appreciate you sharing it so openly. We hope you might consider giving us another opportunity to provide you with the comfortable and welcoming experience you expected.Warm regards,Your Andaz Vienna am Belvedere Team
酒店回复: Dear Feifeifei120,Thank you very much for your excellent review. We’re delighted that you enjoyed our warm welcome, service, and amenities, and that our location near the train station made your stay convenient. It’s wonderful to hear that you could even capture the Vienna sunset from your room.For your next visit, we’d be happy to prepare personalized recommendations or assist with anything that makes your stay even more comfortable.Warm regards,Your Andaz Vienna am Belvedere Team
酒店回复: Dear Guest,Thank you very much for your wonderful review. We’re delighted to hear that you enjoyed the spacious room, our modern facilities, and the convenience of our location. It’s also great to know that you liked our lobby bar. We truly appreciate your kind words and would be thrilled to welcome you back on your next visit to Vienna.Warm regards,Your Andaz Vienna am Belvedere Team
在火车站附近，交通很便利。住了三个晚上，总体体验不错。房间宽敞干净，视线也不错。酒店设有健身房，水吧。美中不足的是洗衣服要收费。
重点的说：订的景观房！！宣传说可以看到美景宫，到了才知道，这还隔着老远。从火车站出来走到这里还要10分钟的！！特别第二天下雪了，这条路有点难走要穿过几个路口。
附加美食攻一份，穿过酒店对面的公共花园，有一家很棒的餐厅。我们连吃两天不重样，烤肋排和香煎三文鱼都值得冲。
设施：设备挺新的，浴室和化妆室很大！
服务：提供的饮用水是气泡水，不提供一次性牙刷等要自己问前台要，我们看完歌剧院回来发现没有，打电话了还是能送上来的，毕竟星级酒店的服务。
是我这次布拉格（万豪）、萨尔茨堡（喜来登）、维也纳（安达士）、布达佩斯（Ai habtoor）旅程住的第二贵但体验是最差的酒店，套房我们住2大1小，每天只有三瓶小水（水、气泡水、气泡饮料），问服务员能不能多给几瓶水小孩子要喝，回答没有我们每天只供应3瓶，呵呵哒！客房清洁服务每天要和服务员说才会来打扫，不然呢？等你早上出门下午3点/4点回来，绝对会给你一个大大的惊喜哟！国人们慎重选择这家酒店。
避雷避雷！不想受气就别住！因为最少给0.5星给服务才给了0.5星，其实是负分！！给水扣扣搜搜，打扫房间马马虎虎，最主要的是服务态度像欠他们钱一样！把我们的睡衣塞作一团放在被窝里，洗好的杯子就乱丢在桌子，餐巾纸也不补充，事后说austrilia就是这样的。嘴脸太**了！已经写邮件去凯悦投诉了。
非常不错的酒店 地理位置绝了就在火车站对面 往返湖区非常方便 自助check in 服务人员态度友好 提供免费咖啡 还有厨房可以自己加热食物
这家酒店太适合度假了！自带小花园，午后坐在藤椅上晒太阳超惬意。房间装修很雅致，床品柔软得像云朵，隔音也好，睡得格外沉。早餐是半自助式，现做的三明治很惊艳。离海边步行十五分钟，慢悠悠散步正好。整体氛围慵懒舒适，彻底放松了。
房间很干净很大，在美景宫旁边，周边环境比较清净，但是房间的水龙头和淋浴水压很小，而且隔音不好能听到走路的声音…对声音敏感不建议住
非常的好，离火车站很近，走路10分钟直达
然后酒店欢迎和服务很好，一楼有吃的和咖啡酒水，都可以领取
房间设施很好，还能拍到维也纳落日
房间非常宽敞、舒适，配套非常完善，特别喜欢客厅和房间的配画，充满艺术气息；mini bar的所有饮品食品免费享用也是贴心至极。点了一个维也纳全餐的room service,质量棒棒的！赞！
房间给的房型比较大，不过没有浴缸。设施也都挺新的，地理位置很方便。下次还会住这里。酒店大堂的酒吧也很不错