酒店回复: Dear Guest, Thank you from the bottom of our hearts for this beautifully written and poetic review. Your words capture precisely the philosophy we strive to embody at Aelius Hotel & Spa — a refined and authentic hospitality where true luxury lies in sincerity, tranquillity, and the art of thoughtful details rather than extravagance. We are truly touched that you felt the harmony of our environment, the calm elegance of our spaces, and the discreet attentiveness of our team. It is a great pleasure to know that your private pool suite became a peaceful refuge and that the atmosphere, design, and services allowed you to experience a serene and memorable stay. Your reflection on the essence of our hospitality — the balance between simplicity, sophistication, and genuine human warmth — deeply resonates with us. This is exactly the experience we aim to offer each guest who crosses our doors. We are honoured that this stay has become a cherished moment for you, and we hope to welcome you again for another timeless escape in Crete. Warm regards from Crete, Aelius Hotel & Spa
酒店回复: Dear Guest, Thank you for sharing your feedback with us. We are truly concerned to read that your experience did not meet your expectations. With regard to the ants, please allow us to clarify that we ensure all hotel surroundings are kept clean and request that guests do not leave food or drinks unattended in the rooms, as this can attract insects. Being surrounded by nature, ants can occasionally appear, but we work with professional experts to treat all areas using products that are safe for humans. We are also unable to locate your booking and would appreciate further details, particularly regarding the soap you mentioned, so that we can investigate this matter thoroughly. Your comments about the housekeeping staff also worry us, as this does not reflect the service standards we uphold. Our team is experienced, professionally trained, and highly valued by our guests for their warm and attentive care. Your remarks will be reviewed carefully with our departments, and we sincerely thank you for bringing these issues to our attention. Guest feedback is essential in helping us improve. We truly hope you may reconsider and give us the opportunity to welcome you back for a more pleasant experience in the future. Warm regards from Crete, Team Aelius Hotel & Spa
酒店回复: Dear Guest, Thank you sincerely for sharing such a wonderful review and awarding us 5 stars. We are delighted to know that you enjoyed the calm atmosphere of our hotel, the quality of our restaurant, as well as our spa and relaxation services. We will be sure to pass on your kind words to Nina, our spa team, and the rest of our staff. Your feedback is a true reward for their daily efforts. We are very happy to have contributed to your memorable three-week holiday and look forward to welcoming you back for another fantastic stay. Warm regards from Crete, Team Aelius Hotel & Spa
酒店回复: Dear Guest, Thank you for your review. We are happy to hear you enjoyed your time at the hotel. We aim to be transparent with our information for all our guests. We take your feedback on board. We are constantly aiming to improve our services and your comments are valuable to us. We hope to welcome you back soon! Warm regards from Crete, Team Aelius Hotel & Spa
酒店回复: Dear Guest, Thank you for your feedback. We value your comments and take your feedback on board. We are happy to learn that you had a pleasant stay and grateful for your kind words towards our staff. For children activities, we offer two children’s pools and two outdoor playgrounds within the hotel. Guests can also enjoy games such as table tennis, billiards (available for an additional fee), and a selection of board games. For activities outside the hotel, families with young children often enjoy visiting nearby attractions such as Cretaquarium, Dinosauria Park, horse riding, bowling and Water City—all located within close proximity. Our guest relations can assist with more information car rentals information etc. Your words mean a lot to us. We are constantly aiming to improve our services. Thank you for choosing our hotel for your stay in Crete. We hope to welcome you back soon! Warm regards from Crete, Team Aelius Hotel & Spa
酒店回复: Dear Guest, Thank you so much for your wonderful words! We’re delighted you enjoyed the warm atmosphere, the delicious food, the entertainment, and the relaxing massage. It means a lot to know you felt so well cared for. Warm regards from Crete. Team Aelius Hotel & Spa
酒店回复: Dear guest, Thank you very much for your detailed feedback. We’re delighted to hear you appreciated the friendly multilingual service, the comfortable renovated room, and the well-maintained grounds of our hotel. Our food menu is designed to cater to a variety of tastes. We understand that food preferences are personal and subjective , and we do our best to offer a rich and diverse selection to satisfy as many guests as possible. Cleanliness is one of our top priorities. We strictly follow HACCP guidelines to ensure high standards of hygiene throughout the hotel. We are always working to improve guest comfort, and your comments are truly valuable to us. The proximity to Heraklion Airport offers convenient access, and while occasional flight paths may occur, we’re glad this did not affect your stay. Your kind recognition of our hardworking team is greatly appreciated. We sincerely hope to welcome you back again—perhaps for a new experience in one of our Premium or Executive rooms. Regarding your question about the €70 charge: as per Greek government regulations, the new Climate Resilience Tax for 2025 is €10 per room, per night. For a 7-night stay, this totals €70 and is mandatory for all guests. Thank you for choosing our hotel for your stay in Crete. We hope to welcome you back for another stay soon! Warm regards from Crete, Team Aelius Hotel & Spa
酒店回复: Dear Guest, Thank you for this detailed and kind review! We’re very happy you enjoyed your stay, especially the private pool, the cleanliness, and the warm service throughout the hotel. Your feedback helps us keep improving and we truly appreciate your recommendation. Warm regards from Crete. Team Aelius Hotel & Spa
酒店回复: Dear Guest, Thank you for your wonderful feedback! We’re so happy you enjoyed the calm atmosphere, the food options, and the warm service during your stay. Warm regards from Crete. Team Aelius Hotel & Spa
一切都很完美,😇🤎非常感谢!
克里特岛:低调奢华的优雅。有些地方仿佛时间静止,每一个动作、每一个眼神、每一口咸咸的海风,都营造出一种静谧的完美。这家酒店坐落在阳光普照的克里特岛海岸,正是这难得一见的瑰宝——它完美诠释了低调奢华与真正精致的艺术。从您抵达的那一刻起,一切都自然而然地发生:热情周到的欢迎,彬彬有礼的员工,都洋溢着纯正的希腊式热情。在这里,一切都经过精心安排,却又丝毫没有刻意雕琢的痕迹。体验在细致入微的服务、精准的细节和完美的平衡中缓缓展开,这正是豪华酒店区别于普通高档酒店的独特之处。套房设有私人泳池,面向大海,宛如一幅宁静的画卷。简洁的线条、高贵的材质和充足的自然光线:一切都颂扬着地中海极简主义之美。在这里,您可以感受到极致舒适与现代优雅之间的微妙融合,一切都恰到好处,没有丝毫的浮夸或炫耀。从水疗中心到餐厅,这里的一切都体现着同样的低调承诺:追求完美、精湛工艺和信守承诺。员工们细致入微、几乎难以察觉的举动提醒我们,真正的奢华从不张扬;它蕴藏于细节之中,蕴藏于眼神之中,蕴藏于无形的关怀之中。此次入住体验宛如一段难得的休憩时光,充满宁静与平衡。这里不追求炫目,而是致力于调和灵魂与感官。离开这处庄园,人们心中会留下如此完美的印象,令人动容——一种找到了宁静的奢华体验。
至少表面上看是四星级酒店,但真的糟糕透了。房间里到处都是蚂蚁,尤其是在厕所里。肥皂泡腐烂了。浴缸又旧又黄。然而他们的收费却高得离谱!更别提晚班的女服务员了,一个泼辣、讨厌的老太太,还有另一个女孩,总是上下打量你!食物一成不变!泳池脏兮兮的!但他们每晚要300欧元!
我们在这家安静的住所度过了一段美好的时光,这里精心设计,为游客提供舒适的住宿体验。餐厅非常棒,提供种类繁多、新鲜的菜肴。所有员工都乐于助人、友好且细心;特别感谢餐饮部的Nina,她从早上起就以微笑和亲切的语气,散发着积极向上、充满活力的氛围。酒店提供非常棒的放松按摩水疗服务;我强烈推荐!经理Svetlana和理疗师Anita和Silvana都非常出色。我们度过了一个美妙的三周假期;我忘了说,客房服务也很棒,整理好床铺后,还会送上漂亮的毛巾装饰。
非常舒适的酒店,员工非常友好。食物不错,但种类不多。我安装了酒店应用程序,但应用程序上提供的活动或主题晚会与实际情况完全不同步。太糟糕了。我们在那里住了一个星期,不过还是租了两天车,在镇上散步,晚上去餐厅吃饭(天蝎座国王酒店很棒)。
我和男朋友度过了一个美好的假期!Aelius 酒店及水疗中心热情地接待了我们,让我们感觉像置身于一个温暖的地方!短暂的参观后,我们被带进了房间,房间非常漂亮、现代、时尚。食物很美味,选择丰富!下午的披萨棒极了!餐厅服务员 Nena 的热情和开朗感染了所有人。你能看出她对工作充满热情,这很棒,但在我看来,这一点也很重要!真是对她最大的赞美!调酒师 Xenia 也很棒!她还记得你,考虑到客人那么多,这真是太好了。酒店真的有家的感觉;工作人员非常棒!步行 10 分钟就能到海滩,酒店还有火车。我们在酒店租了几天车,车况也很好。虽然儿童娱乐项目不多,但对宝宝来说,这是一家很棒的酒店。非常感谢大家,我们一定会再回去!
我们刚刚结束了五晚的住宿,心情非常激动。我们想带21岁的儿子去感受一下克里特人的热情好客和岛屿的美景,他被深深吸引。我们于2024年5月携夫妻来到了这里,如今感觉更加棒了。我迫不及待地想再次见到Nena,她热情地欢迎了我们,因为她真的是一位非常美丽的人。所有员工都服务周到,面带微笑,食物也很美味,无论是冷盘还是热菜,都让我们大饱口福。我还尝试了Dimitra神奇的双手带来的一小时按摩,感觉棒极了。音乐和舞蹈表演也非常精彩。这家酒店的氛围非常棒。我会推荐大家来这里。非常感谢所有的员工,你们真是太棒了,祝贺你们的工作。Myriam、Jérôme和Alexis
接待很友好,工作人员也会说德语。我们被带到了 314 房间。房间刚刚装修完毕,有充足的存储空间。有点窄但很舒适,有独立的卫生间(虽然门安装不正确,关不上)、淋浴和可以俯瞰游泳池的阳台。水槽位于房间里,但布置精美,拥有充足的存储空间,可存放所有浴室用具。然而,没有设施可以挂毛巾晾干。床很舒服,还有几个德国电视节目。 客房服务人员从早到晚在大楼和房间里忙碌,尽力而为(但房间清洁可以更彻底一些,或者空调会把灰尘/沙子吹进房间?整个大楼维护得很好,很干净,大部分植物都很漂亮。只有将餐厅和泳池酒吧隔开的花箱看起来有点悲伤。这里每一米都利用得很合理。例如,水疗中心的标牌(在那里你也可以找到泳池毛巾)会很有用,电话号码簿(接待处、水疗中心等的电话号码)在紧急情况下也会很有用。除了主餐厅(自助餐)外,酒店还设有点菜餐厅(需要预订)和提供小吃的泳池酒吧。作为全包餐饮计划的一部分,饮品供应至晚上 11 点。特殊饮品和鸡尾酒(例如 Aperol Spritz)需要收费,价格为 9 欧元,非常划算。自助餐厅 Erontas(不幸的是,有食堂氛围,菜量很大(灯光太亮了),但有时品质平平。有些菜煮得太过了,可惜经常是温热无味的。虽然吃饱了,但并不愉快。下次我们会预订住宿加早餐,在周围的小酒馆用餐。甜点师喜欢奶油蛋糕,可惜水果选择比较单调。不过,晚餐有不错的奶酪可供选择(或者美味的巧克力冰淇淋)。服务大多很友好。你需要仔细检查盘子、碗或餐具……可惜的是,总有一些餐具洗得不太干净。不过,酒店和餐厅的服务和菜品种类都很不错,价格也合适(通过Travelzoo预订,包含机票和机票)。活泼的Nena把餐厅和团队都安排得井井有条,总是能讲出笑话。她是酒店的灵魂人物。泳池酒吧的工作人员(Xenia和Alexandra)非常友好周到。泳池酒吧还提供其他小吃(沙拉/披萨/三明治)。以及更多)。酒店位于伊拉克利翁机场(约17公里)的进近航道上。每隔一段时间,您就能看到喷气式飞机在第二个泳池上空降落。不过噪音水平还可以。可惜的是,泳池边的Wi-Fi非常不稳定。酒店的客户来自世界各地。
入住体验非常愉快,除了餐饮方面有一些小瑕疵——总体来说强烈推荐!入住手续办理得非常友好快捷,虽然我们等了一会儿才拿到房间。一位女士甚至会说德语,这让我们的入住体验格外愉快。我们对酒店的第一印象非常好——一切都干净整洁,维护良好,井井有条。房间:房间现代而干净。面积适中,但衣物存放空间很小,这在很多酒店都很常见。私人泳池是一大亮点——面积绝对够大,是我们入住期间的一大亮点!虽然景色不太好,但我们预订时就知道了,所以并没有介意。浴室也很现代,设计精美。餐饮:食物质量还行,虽然经常有点温热。菜品选择总体来说还算充足,所以总有菜品可供选择。可惜的是,几乎没有希腊特色菜——只有几道甜点——这让我们非常失望,因为我们更喜欢当地特色菜。相反,这里的食物通常以英式为主。餐厅氛围宜人,室内外都有很多座位。一个特别好的方面是:室外区域是无烟区——我们真的很感激这一点。位置:步行约10分钟即可到达海滩,这对我们来说非常合适。酒店甚至为不想去的客人提供班车服务。由于我们不喜欢去海滩,所以无法评价海滩本身的质量。水疗和泳池区:水疗区设计精美,但按摩室的温度略低。不过按摩本身非常棒,强烈推荐!我们没有使用公共泳池区,因为我们有自己的私人泳池——但那里的一切看起来都维护得很好。员工和服务:所有员工都非常友好和乐于助人。我们的要求总能得到满足,我们总是感到宾至如归。我们特别想提一下主餐厅的Nena——她就像我们入住期间的阳光,也是我们遇到的最热情的人之一。她的友善让我们的假期每天都更加美好——我想借此机会向她致以最诚挚的赞美!酒店还配备了会说德语的工作人员,这让德语客人的入住体验更加愉悦。据我们所知,酒店的清洁度非常高。结论:性价比——就像现在几乎所有地方的情况一样——略高,但总体来说还不错。我们强烈推荐这家酒店,尤其是对于那些想要寻找安静、维护良好且员工友善的住宿环境的情侣们。
非常安静的酒店,非常适合情侣入住。员工非常友好。我们入住的是全包双人间。从我们抵达的那一刻起,工作人员就非常周到,尤其感谢可爱的酒吧女招待Ksenia。我们在两家餐厅用餐,自助餐品种丰富,菜品选择丰富,适合各种口味。点菜餐厅也非常棒,份量很足,供应克里特特色菜。酒店交通便利,我们租了一辆车去周边地区游览。住宿体验很棒,谢谢!