酒店回复: Estimado/a huésped:Gracias por tomarse el tiempo para completar nuestra encuesta. Agradecemos sus comentarios sobre su reciente estancia en el Red Roof Inn Rochester - Henrietta. Me complace leer que nuestra ubicación es conveniente, que hay buen estacionamiento y que también hay otros aspectos positivos. En Red Roof, los comentarios de nuestros huéspedes siempre son bienvenidos, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir su experiencia. Esperamos verlo/la en sus próximos viajes.Atentamente,Kerry-leeGerencia de Red RoofEspecialista en RediResponse
4.0分
家庭亲子
原文
翻译提供方：Google
我喜欢这里的早餐和停车场。
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chattanooga - Lookout Mountain. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially to know you liked the breakfast and the parking. Here at Red Roof, we always aims to provide the best possible service, and it s wonderful to know we succeeded during your visit.Thank you again for your review. We look forward to seeing you at Red Roof in the future, should your travels bring you back to our area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
5.0分
情侣出游
原文
翻译提供方：Google
很好，我们休息了。
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酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Chattanooga - Lookout Mountain. Nos complace saber que su estancia fue agradable y relajante. Nuestro objetivo siempre es brindar un ambiente cómodo y tranquilo a nuestros huéspedes, y nos complace saber que lo logramos durante su visita.Esperamos seguir brindándole excelentes experiencias. Red Roof y yo le agradecemos nuevamente su reseña. ¡Esperamos darle la bienvenida nuevamente en el futuro!Atentamente,DevineGerencia de Red RoofEspecialista en RediResponse
5.0分
其他
原文
翻译提供方：Google
很漂亮
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酒店回复: Estimado Juan:Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Chattanooga - Lookout Mountain. Nos complace mucho saber que tuvo una excelente experiencia con nosotros y agradecemos sus amables comentarios sobre nuestra encantadora ubicación. Sus comentarios son esenciales para brindar una estancia limpia, cómoda y con valores a todos los huéspedes.En Redroof esperamos verlo pronto bajo nuestro techo, donde podremos seguir ofreciéndole una estancia limpia y cómoda a un precio asequible.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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The hotel was average, check in was fine, the people upstairs were noisy late at night, the parking situation was different but ok i guess. One day housekeeping came when we we’re getting ready and we told them to come back later they never came and when went to the front desk to get more towels the person gave attitude to my sister. Chose the property cause I have used the brand before in other states and all good and cause it was close to what I went to chattanooga. It was an ok hotel for the price.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chattanooga - Lookout Mountain. I'm sorry to hear that you encountered noise issues and that the level of service hindered your stay. We value your loyalty to our brand and regret that this visit did not meet your expectations.Your feedback is highly valued by Red Roof, and we appreciate you sharing it. We hope you will consider staying with us again in the future, so we can show you the quality experience we strive to provide.Sincerely,ErikaRed Roof Management RediResponse Specialist
5.0分
朋友出游
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I have stayed in this hotel many times and it is always clean, safe, convenient and reliable!
I will always recommend this hotel over others in the area, best price, best service!
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酒店回复: Dear Hotel Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Chattanooga - Lookout Mountain. We are thrilled to be your preferred hotel in the area, and it means a lot to us that you value our cleanliness, safety, and service. We strive to provide the best possible experience for our guests.Here at Red Roof, we are committed to continue provide great experiences for you. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
The staff was pleasant. Room was clean but it is very outdated. Saw a cockroach early the following morning.
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酒店回复: Dear Alma,We appreciate you taking the time to share your experience. We're glad to hear you found our staff pleasant and your room clean. We apologize for the outdated appearance of the room and the cockroach sighting; we understand your concerns. We are continuously working on upgrades to improve our facilities, and pest control is a high priority.Warm regards,FRONT DESK - RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN
1.0分
家庭亲子
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The room had a horrible smell (smoke and stench)and wasn't well cleaned. There were cracks in the shower and bath tub. The pool (which was our main reason for booking ) was definitely not what was expected, it was not heated it was old with cracks in the bricks. It also could have used a cleaning. If you're going to come here I'd suggest bringing cleaning supplies and air freshner.
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酒店回复: Dear Sherqia,I am very sorry to hear about the unpleasant experience you had during your stay. The issues with the room's odor, cleanliness, and condition of the bathroom fixtures are certainly not up to our standards. Additionally, I apologize that the pool did not meet your expectations and was not properly heated or maintained. We understand the pool was a primary factor in your booking decision.Warm regards,FRONT DESK - RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN
1.0分
其他
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I booked a room with accommodations - toilet with grab bars. I confirmed upon check in. There were NO grab bars. I am asking for a 50% refund. Red Roof says I must address with *******. ******* says I must address with Red Roof Inn. It's ridiculous. I paid for safety - for my elderly mom - I did not get it. Now, all I'm getting is a run around (half truths and lies). Going forward, I won't do business with either ******* or the Red Roof Inn.
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酒店回复: Hello Valued Guest,Thank you for your comments. Our records indicate that you’ve filed a Guest Relations case with our dedicated team. We're glad to see you reached the appropriate department and will allow you to work directly with them toward a resolution. Should you have any further concerns, please let us know. Thank you again! Very truly yours,ReysheRed Roof Management RediResponse Specialist
楼上窗户朝外，比较安全，楼道有门禁卡
它靠近城市，有良好的停车场，同时还有可以享用美味早餐的地方......非常适合过夜旅行。
我喜欢这里的早餐和停车场。
很好，我们休息了。
很漂亮
The hotel was average, check in was fine, the people upstairs were noisy late at night, the parking situation was different but ok i guess. One day housekeeping came when we we’re getting ready and we told them to come back later they never came and when went to the front desk to get more towels the person gave attitude to my sister. Chose the property cause I have used the brand before in other states and all good and cause it was close to what I went to chattanooga. It was an ok hotel for the price.
I have stayed in this hotel many times and it is always clean, safe, convenient and reliable!
I will always recommend this hotel over others in the area, best price, best service!
The staff was pleasant. Room was clean but it is very outdated. Saw a cockroach early the following morning.
The room had a horrible smell (smoke and stench)and wasn't well cleaned. There were cracks in the shower and bath tub. The pool (which was our main reason for booking ) was definitely not what was expected, it was not heated it was old with cracks in the bricks. It also could have used a cleaning. If you're going to come here I'd suggest bringing cleaning supplies and air freshner.
I booked a room with accommodations - toilet with grab bars. I confirmed upon check in. There were NO grab bars. I am asking for a 50% refund. Red Roof says I must address with *******. ******* says I must address with Red Roof Inn. It's ridiculous. I paid for safety - for my elderly mom - I did not get it. Now, all I'm getting is a run around (half truths and lies). Going forward, I won't do business with either ******* or the Red Roof Inn.