酒店回复: Estimado/a huésped:Gracias por tomarse el tiempo para completar nuestra encuesta. Agradecemos sus comentarios sobre su reciente estancia en el Red Roof Inn Rochester - Henrietta. Me complace leer que nuestra ubicación es conveniente, que hay buen estacionamiento y que también hay otros aspectos positivos. En Red Roof, los comentarios de nuestros huéspedes siempre son bienvenidos, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir su experiencia. Esperamos verlo/la en sus próximos viajes.Atentamente,Kerry-leeGerencia de Red RoofEspecialista en RediResponse
5.0分
其他
原文
翻译提供方：Google
很漂亮
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酒店回复: Estimado Juan:Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Chattanooga - Lookout Mountain. Nos complace mucho saber que tuvo una excelente experiencia con nosotros y agradecemos sus amables comentarios sobre nuestra encantadora ubicación. Sus comentarios son esenciales para brindar una estancia limpia, cómoda y con valores a todos los huéspedes.En Redroof esperamos verlo pronto bajo nuestro techo, donde podremos seguir ofreciéndole una estancia limpia y cómoda a un precio asequible.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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I liked the area, the pool was the reason we chose this place. It was rather dirty on sunday morning such as hairballs with bugs, i didn't see any filters or skimmer running. The temp was fine other than that, rooms were average and could use some drywall repairs in spots. The shower was a little cramped. The coffee was 5 star the breakfast could use a little variety. I was happy except for the fact they charged me 50 over the price i paid on ******* and cut off the key at 10:50, also threatened to charge me 5 dollars for each key not returned 😅 unheard of
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Chattanooga - Lookout Mountain. I'm glad you liked our location. I was saddened to read that your stay fell short of your expectations due to the shower space and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
5.0分
其他
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The room was clean, staff was very friendly, pool was refreshing, breakfast was very tasty with sausage, eggs, muffins, bagels, cereal, etc, and we would definitely stay here again. It is an older property but has been well taken care of. Great stay!!!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chattanooga - Lookout Mountain. We are delighted to hear about your positive experience at our location! It's wonderful to know you found the room clean, our staff friendly, and enjoyed the refreshing pool and tasty breakfast. We appreciate your kind words about our efforts to maintain our property well.We hope to continue to provide great experiences for you. Thank you again for your kind words. Red Roof and I would love to provide you with another comfortable stay in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
5.0分
家庭亲子
Good breakfast, clean and friendly staff. The pool is very clean. I stayed 4 nights and it was a good experiment
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chattanooga - Lookout Mountain. We're delighted you enjoyed our breakfast, found our staff friendly and the hotel clean. It's wonderful to hear the pool met your standards and that your four-night stay was a good experience. We aim to provide a comfortable and pleasant environment for all our guests.Here at Red Roof, we hope to continue to provide great experiences for you. Thank you again for your kind words. We would love to see you again, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
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Good hotel for glamping. You have a bed and a shower with plumbing. Microwave and fridge and tv. No bugs. Rampant dust bunnies. Free breakfast. Powdered eggs and sausage. Bagels and stale muffins. Great for roughing it.
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酒店回复: Dear Appreciated Guest,Thank you for your feedback at Red Roof Inn Chattanooga - Lookout Mountain. We're pleased you found our hotel suitable for glamping and that you appreciated the amenities such as the bed, shower, microwave, fridge, and TV. We also strive for pest-free environments.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to see you again, should your travels bring you back to our area.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
4.0分
其他
The room was good, maybe some wall scratches and some loose plumbing especially behind toilet. Restaurant choices were limited. Parking was very convenient.
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酒店回复: Dear Appreciated Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chattanooga - Lookout Mountain. We're pleased to hear you appreciated the convenience of the parking. I am sorry to hear of the scratches on the walls and the plumbing concerns you described, we will look into those. I'm also sorry that you were not fully satisfied with our restaurant options.Red Roof is committed to delivering exceptional experiences. We're confident you'll be impressed with our services and look forward to exceeding your expectations on your next stay!Sincerely,JMRed Roof Management RediResponse Specialist
2.0分
其他
No coffee maker in the room.
Toilet - constant water trickle noise in the water tank.
Noisy refrigerator.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Chattanooga - Lookout Mountain. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the toilet you reported. To ensure that a situation like yours doesn't happen again, my team is reviewing your feedback as a training opportunity.We apologize for any disappointment regarding the absence of in-room coffee in your room. Our records show that you booked a Deluxe roomtype, which, unfortunately, doesn't include those features. If you desire these amenities on your next stay, we recommend selecting aSuperior room type for a more enhanced experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,ErikaRed Roof Management RediResponse Specialist
5.0分
其他
The room was comfortable, i was able to park close to the entrance to the building.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chattanooga - Lookout Mountain. It's wonderful to hear that you found the room comfortable and appreciated the convenient parking. We strive to make our guests' stays as pleasant as possible, and knowing that these aspects of your visit met your expectations is very rewarding.We hope to continue to provide great experiences for you. Red Roof and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,DevineRed Roof ManagementRediResponse Specialist
楼上窗户朝外，比较安全，楼道有门禁卡
它靠近城市，有良好的停车场，同时还有可以享用美味早餐的地方......非常适合过夜旅行。
很漂亮
I liked the area, the pool was the reason we chose this place. It was rather dirty on sunday morning such as hairballs with bugs, i didn't see any filters or skimmer running. The temp was fine other than that, rooms were average and could use some drywall repairs in spots. The shower was a little cramped. The coffee was 5 star the breakfast could use a little variety. I was happy except for the fact they charged me 50 over the price i paid on ******* and cut off the key at 10:50, also threatened to charge me 5 dollars for each key not returned 😅 unheard of
The room was clean, staff was very friendly, pool was refreshing, breakfast was very tasty with sausage, eggs, muffins, bagels, cereal, etc, and we would definitely stay here again. It is an older property but has been well taken care of. Great stay!!!
Good breakfast, clean and friendly staff. The pool is very clean. I stayed 4 nights and it was a good experiment
Good hotel for glamping. You have a bed and a shower with plumbing. Microwave and fridge and tv. No bugs. Rampant dust bunnies. Free breakfast. Powdered eggs and sausage. Bagels and stale muffins. Great for roughing it.
The room was good, maybe some wall scratches and some loose plumbing especially behind toilet. Restaurant choices were limited. Parking was very convenient.
No coffee maker in the room.
Toilet - constant water trickle noise in the water tank.
Noisy refrigerator.
The room was comfortable, i was able to park close to the entrance to the building.