酒店回复: Estimado Alejandro,Gracias por la estadía y los excelentes comentarios al brindarnos una calificación de 5 estrellas. Es alentador. Nos sentimos orgullosos cuando obtenemos tales calificaciones y eso nos motiva a servir mejor. Esperamos darle la bienvenida nuevamente. Atentamente, Gerente de Hotel.
3.0分
商务出差
原文
翻译提供方：Google
好的
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酒店回复: Dear Gregory ,Thank you for your rating. Your feedback is appreciated, and the team will take it into consideration as we continue working to enhance the guest experience. We remain dedicated to maintaining a comfortable environment and attentive service for every stay. Your perspective is valuable and helps guide ongoing improvements.Sincerely, Hotel Manager
5.0分
其他
Breakfast was fresh 😋 the parking was perfect. Everything was GOOD 👍
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酒店回复: Dear Guest,Thank you, for sharing your wonderful review. It is great to know you enjoyed our fresh breakfast and convenient parking. We are delighted that everything met your expectations and contributed to a pleasant stay. Your kind words mean a lot, and we look forward to welcoming you back again soon.Sincerely, Hotel Manager
5.0分
商务出差
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I have stayed in this hotel in the past and it was about average then. They have made amazing updates since. My room almost looked brand new it was clean the staff where friendly and i will be back. Also thank you for being one of the few hotels that offer smoking rooms
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酒店回复: Dear Guest,Thank you for sharing your experience. We are delighted to hear you noticed the updates and enjoyed a clean, comfortable room along with friendly service. It is wonderful that we could accommodate your preference for a smoking room. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager
5.0分
其他
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Good stay in Alma
Nice clean place to stay in Alma. Hotel has been freshly painted on the exterior and the interior was updated. Beds were comfortable and room was clean.
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酒店回复: Dear Guest,Thank you for the 10 out of 10 rating! We're so glad you enjoyed your stay in Alma. It's great to hear that you found the hotel clean, comfortable, and well-maintained. We hope to welcome you back for another great stay soon.Sincerely, Hotel Manager
1.0分
家庭亲子
Couple hours after arriving a roach crawled across the bed. Staff member screamed at us when we advised. Don’t stay here!!!
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酒店回复: Dear Shannon,We sincerely apologize for your experience, Shannon. This is not the standard of cleanliness we strive for, and we take your feedback seriously. We will investigate the issue and work with the team to address it. Thank you for bringing it to our attention, and we hope to improve your experience in the future.Sincerely, Hotel Manager
5.0分
其他
We enjoyed the stay n will come that’s for sore
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酒店回复: Dear Misty ,Thank you so much for your kind words and perfect rating. We are delighted you enjoyed your stay and even more pleased to know you plan to return. Your encouragement means a lot to us, and we look forward to welcoming you back for another pleasant experience.Sincerely, Hotel Manager
4.0分
商务出差
Staff was friendly though scarce. Room was quiet, comfortable and clean.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad to know you found the room quiet, comfortable, and clean, and that our team made a positive impression. Your feedback regarding staff availability is appreciated and will be reviewed to help enhance service for future stays. We look forward to welcoming you again.Sincerely, Hotel Manager
5.0分
其他
Manager should be friendlier.
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酒店回复: Dear Ruben,Thank you for your rating and thoughtful note. Your observation is appreciated, and it will be reviewed with the same care we give to every guest experience. We are committed to offering warm and attentive service, and feedback like yours helps guide continued growth. We look forward to welcoming you again.Sincerely, Hotel Manager
5.0分
家庭亲子
Front desk ladies very polite and helpful. Room very clean, excellent water pressure for the shower. Food options are the best. Breakfast awesome
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酒店回复: Dear Rodrigo,Thank you for your kind review! We’re delighted to hear that you liked our customer service and that you enjoyed the clean room, excellent shower water pressure, and the awesome breakfast options. Your positive feedback means a lot to us, and we hope to welcome you back soon for another great stay!Sincerely, Hotel Manager.
一切都很棒
好的
Breakfast was fresh 😋 the parking was perfect. Everything was GOOD 👍
I have stayed in this hotel in the past and it was about average then. They have made amazing updates since. My room almost looked brand new it was clean the staff where friendly and i will be back. Also thank you for being one of the few hotels that offer smoking rooms
Good stay in Alma
Nice clean place to stay in Alma. Hotel has been freshly painted on the exterior and the interior was updated. Beds were comfortable and room was clean.
Couple hours after arriving a roach crawled across the bed. Staff member screamed at us when we advised. Don’t stay here!!!
We enjoyed the stay n will come that’s for sore
Staff was friendly though scarce. Room was quiet, comfortable and clean.
Manager should be friendlier.
Front desk ladies very polite and helpful. Room very clean, excellent water pressure for the shower. Food options are the best. Breakfast awesome