Made a reservation for 3 rooms, as our family of 12 was traveling for a graduation. Check is was at 2pm, arrived at 3pm with only 1 room available. The front desk lady was amazing, but about to leave. We paid for the ONE room that was ready and she make a note that we would return to get keys for the other rooms after the ceremony. The room smelt like cat pee. We returned to NO rooms at all. They canceled my reservation. We left and went out of town. It was a very BIG INCONVIENCE for our family with children to have to find another hotel at 11pm. DO NOT RECOMMEND!!
展开
酒店回复: Dear Guest, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.
2.0分
独自旅行
展开
This hotel is dated and has a really dirty and musty smell. The bathrooms are very small and the air conditioner sucks. We got a room and it was 102 out and the room was hot for hours. The ac didn't cool the room down till after dark. The front desk is in another building for a different hotel. The bed was very hard and the floors were pretty dirty. I had white socks on and after our stay the bottoms were dark from dirt. This place is pounded.
展开
酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
1.0分
家庭亲子
展开
This was the worst hotel ever. I left after checking in and trying different rooms. Smelled like pure cat pee and roaches everywhere. Front desk lady was nice and apologized, put notes in file so I could try to get a refund through my booking. Stay away!
展开
酒店回复: Dear Guest, Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.
Made a reservation for 3 rooms, as our family of 12 was traveling for a graduation. Check is was at 2pm, arrived at 3pm with only 1 room available. The front desk lady was amazing, but about to leave. We paid for the ONE room that was ready and she make a note that we would return to get keys for the other rooms after the ceremony. The room smelt like cat pee. We returned to NO rooms at all. They canceled my reservation. We left and went out of town. It was a very BIG INCONVIENCE for our family with children to have to find another hotel at 11pm. DO NOT RECOMMEND!!
This hotel is dated and has a really dirty and musty smell. The bathrooms are very small and the air conditioner sucks. We got a room and it was 102 out and the room was hot for hours. The ac didn't cool the room down till after dark. The front desk is in another building for a different hotel. The bed was very hard and the floors were pretty dirty. I had white socks on and after our stay the bottoms were dark from dirt. This place is pounded.
This was the worst hotel ever. I left after checking in and trying different rooms. Smelled like pure cat pee and roaches everywhere. Front desk lady was nice and apologized, put notes in file so I could try to get a refund through my booking. Stay away!