The resort did not meet expectations due to distance from the ocean, difficulty in finding an acceptable room in the resort, the venue being split into two areas, need to drive to the pool and exercise area and the unit being noisy and in need of three repairs. So, it is not the best Hilton can offer.
5.0分
情侣出游
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We loved this unit! It was spacious, spotless, and perfectly located, making it easy to get everywhere we wanted to go. The two-bedroom layout was ideal, and we were thrilled to discover that the lock-out unit had its own kitchenette and cozy sitting area. It gave our guests a private, fully self-contained space that comfortably slept four — truly the best of both worlds. We would happily stay here again!
1.0分
其他
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Regarding the experience I would rate it a 1. We came here with every intention of buying an owners package. When we checked in, we were given a two bedroom that had a handicap shower. The shower was broken. Water leaked all over into the bedroom.. Kitchen cabinets, living room table and microwave are filthy No Keurig inside the room, all in one washer dryer unit with no instructions For a company that was trying to entice a person to buy a package with them. This is definitely was not the best foot forward. I have stayed in New York City, Boston Orlando, and never have I ever experienced this type of condition from Hilton. I have to say after spending $$$$ for this package I'm thoroughly disappointed. This is not what we were sold as a package. MarBrisa misses the Hilton Brand, Mark by a long-shot.
5.0分
家庭亲子
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We enjoyed our week! This resort is in a wonderful location! The pool and hot tub were great for relaxing at the end of the day. We road the Coaster down the coast, visited Legoland; which has a private entrance from the resort, and went to seal rock!
圣诞前夕满怀期待入住这家Hilton度假俱乐部，结果—— 作为钻石会员，说好的15:00入住，排队20分钟后被告知要18:00才能check in！前台效率低下且毫无歉意，我们只好去海边看夕阳和逛街😅 🛏️ 房间质感 为了显大，在沙发边墙上贴满镜子，晚上睡觉翻身能看见自己，睡眠敏感者慎入～ 咖啡机是坏的，没有拖鞋，硬件设施陈旧得像招待所 餐饮有一定credit，但不够，点的蟹肉饼油腻到怀疑人生 🌟 亮点：小区式度假的烟火气，虽然房间拉胯，但中央公共区域意外不错： 🔥 围炉夜话区：晚上聚在火炉边聊聊天，烤烤火，看看星星月亮，看看比赛，氛围还是不错 🎱 玩乐设施：乒乓球、台球、吊床晒太阳、温水泡池.. ✈️ 看飞机彩蛋：躺在吊床上看航班掠过棕榈树，有种奇妙的治愈感 有饮品台，但无论晚上还是白天都没看到过服务员，是否收费成谜～ · 圣诞装饰和烟花秀是唯二节日气氛担当，大堂有圣诞树和免费爆米花🍿 ⚠️ 提示 · 这里本质是分时度假屋交换社区，90%客人是带娃家庭 #希尔顿度假村踩雷 #钻石会员无语时刻 #美国旅行避坑 #分时度假真相 #Carlsbad #全球交换度假屋 #希尔顿踩雷
他们没有做彻底的盘点，我们没有铲子，没有烤盘。我们到达时电视无法使用。软垫磨损了。墙壁薄如纸，可以通过电视听到邻居的谈话。凌晨 4 点被邻居的闹钟吵醒。尽管多次向前台求助，但还是持续了 45 分钟。我们的房间从停车场到前门有陡峭的楼梯，没有电梯。
我在 VIP 度假套餐上有过一次糟糕的经历，因为一位销售主管在我进行分时度假演示后将我标记为不合格。我准时到达，准备花 90 分钟时间，但他似乎想让我退出，因为我对购买不感兴趣，所以他让我在 45 分钟后填写了一份表格。我问他这是否是愚蠢的行为，会导致额外的费用，他说绝对不会！然而第二天我接到一个电话，因为他报告说我已经和我的伴侣结婚或同居了。他知道这两件事都不是真的。这次经历让我非常紧张，我浪费了几个小时的假期，不得不确保我不会被收取更多费用或不得不参加第二次演示。此外，销售主管 (Lance) 在让我填写表格之前对我的关系说了一些粗鲁的话 (他说我的非同居伴侣没有对我做出承诺，因为他没有参加旅行)。我震惊了，措手不及，所以我没有回应，只是说了“哎哟”。表格很短，我清楚地注明我没有结婚，也没有与伴侣同居——最终我有资格参加旅行，事情也最终解决了。这一切都非常不愉快，我永远不会参加分时度假旅行，也不会考虑以后再参加。最好的部分是床很舒服，但总体位置不适合去海滩，度假村很一般，我与推销员的经历给我的一周假期留下了污点。
从入住到退房，我们的女孩之旅都很特别。接待处的凯文是我见过的接待我们和朋友最好的人之一。他从一开始就让这次旅行变得特别！很棒的分时度假，风景优美，员工很棒。很棒的旅行。
始终如一的度假村位置，提供最优质的服务和满意度。到目前为止，我们已经在这里住过 5 次，每次都很开心。
这里是全年享受宜人气候和海滩的好地方。卡尔斯巴德是一个散步的好地方。
The resort did not meet expectations due to distance from the ocean, difficulty in finding an acceptable room in the resort, the venue being split into two areas, need to drive to the pool and exercise area and the unit being noisy and in need of three repairs. So, it is not the best Hilton can offer.
We loved this unit! It was spacious, spotless, and perfectly located, making it easy to get everywhere we wanted to go. The two-bedroom layout was ideal, and we were thrilled to discover that the lock-out unit had its own kitchenette and cozy sitting area. It gave our guests a private, fully self-contained space that comfortably slept four — truly the best of both worlds. We would happily stay here again!
Regarding the experience I would rate it a 1. We came here with every intention of buying an owners package. When we checked in, we were given a two bedroom that had a handicap shower. The shower was broken. Water leaked all over into the bedroom.. Kitchen cabinets, living room table and microwave are filthy No Keurig inside the room, all in one washer dryer unit with no instructions For a company that was trying to entice a person to buy a package with them. This is definitely was not the best foot forward. I have stayed in New York City, Boston Orlando, and never have I ever experienced this type of condition from Hilton. I have to say after spending $$$$ for this package I'm thoroughly disappointed. This is not what we were sold as a package. MarBrisa misses the Hilton Brand, Mark by a long-shot.
We enjoyed our week! This resort is in a wonderful location! The pool and hot tub were great for relaxing at the end of the day. We road the Coaster down the coast, visited Legoland; which has a private entrance from the resort, and went to seal rock!