酒店回复: Querida melisa,Gracias por tomarse el tiempo para escribir una reseña de su estadía en RED ROOF INN & SUITES HOUSTON - HOBBY AIRPORT. Es fantástico saber que por el precio su estancia estuvo bien. En Red Roof, nuestro objetivo es brindar experiencias agradables a todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita, lo que provocó su puntuación de 5/5. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal de Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Una vez más, gracias por publicar tu reseña. Esperamos que nos visite nuevamente en el futuro.Atentamente,samanthaGestión del techo rojoEspecialista en RediResponse
1.0分
其他
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Did not get to check in because of the gang members hanging out around the front entrance. Very unsafe!!! I lost my $$$ . The pictures online are not what them seem.
I called ******* but I got nowhere and they got my $$$
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Houston - Hobby Airport. I understand your concern about the safety and that the hotel's appearance didn't align with the photos you saw online. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
3.0分
其他
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The bed and shower were fine but the room was a little too dirty for my liking. There were too many places around the room that could have you some scrubbing. Maybe I should have had someone do a little more cleaning while I was out one day.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Houston - Hobby Airport. I am glad to hear you found the bed and shower satisfactory. I sincerely apologize that the cleanliness of your room did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
5.0分
商务出差
Nice Hotel
Nice place. Daily cleaning and clients were all friendly and so was the staff.
1.0分
家庭亲子
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This hotel has bedbugs you literally pay for what you get. There was blood on my sheets, i called the front desk and told that my sheets were dirty. She proceed to tell me that housekeeping left and won’t be back until the morning. I tried to play it cool but no I’m laying down and feel something crawling on me. Next thing you know I’m face to face with a bedbug worse experience ever. I’ve never left somewhere so fast. I’m totally disgusted.i asked for a refund and left .
5.0分
其他
Nice affordable hotel stay.
Stay was great. Nice beds. Clean room. Nice area to work.
1.0分
其他
Smelly room. Room filled with oil. Unclean room. Missing and broken items.
3.0分
其他
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U get what you pay for
Burn holes in sheets and blanket. Roaches. Poor water pressure. Graffiti on inside walls. But I was able to get a few hours sleep after being on the road 15 hours
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酒店回复: Thanks for sharing your feedback with us, Jada. The team at our Red Roof Inn & Suites Houston - Hobby Airport was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that you were able to get some sleep, it was displeasing to read that this was the impression left with you. You stated that the burn holes in the linens and the poor water pressure hindered your stay. In relation to the listed pests, we work with a Pest Control company who regularly treats the property for pests, as is standard in the industry.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
2.0分
其他
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There were no non-smoking rooms avail(which is what we reserved) the 1st room had a eater leak, 2nd room key access didnt work, 3rd rm in the 3rd floor didnt have elevator access. Sheets had cigarette burns & stains, the rooms had a bad odor, the walls and floors had dtaine Frint desk personnel were rude
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酒店回复: Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Houston - Hobby Airport, Liza. I am sorry that your experience did not meet your expectations. You stated that the first room had a water leak and you had issues accessing the second room, which hindered your stay. In an effort to rectify these in a timely manner, I have shared the entirety of your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
1.0分
其他
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We checked in and checked right out! The room was filthy, no sleeper sofa like advertised. The bed sheets had all kinds of stains on them. The drawers had old pizza boxes in them. Lock on inside of door was broken off, so not exactly sure what kind of activity takes place there. Definitely would not recommend.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Houston - Hobby Airport. I am sorry that your experience did not meet your expectations. You stated that broken door lock and the old pizza boxes in the drawers, along with the other highlighted issues hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best with your stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
对于它的价格来说还不错。
Did not get to check in because of the gang members hanging out around the front entrance. Very unsafe!!! I lost my $$$ . The pictures online are not what them seem.
I called ******* but I got nowhere and they got my $$$
The bed and shower were fine but the room was a little too dirty for my liking. There were too many places around the room that could have you some scrubbing. Maybe I should have had someone do a little more cleaning while I was out one day.
Nice Hotel
Nice place. Daily cleaning and clients were all friendly and so was the staff.
This hotel has bedbugs you literally pay for what you get. There was blood on my sheets, i called the front desk and told that my sheets were dirty. She proceed to tell me that housekeeping left and won’t be back until the morning. I tried to play it cool but no I’m laying down and feel something crawling on me. Next thing you know I’m face to face with a bedbug worse experience ever. I’ve never left somewhere so fast. I’m totally disgusted.i asked for a refund and left .
Nice affordable hotel stay.
Stay was great. Nice beds. Clean room. Nice area to work.
Smelly room. Room filled with oil. Unclean room. Missing and broken items.
U get what you pay for
Burn holes in sheets and blanket. Roaches. Poor water pressure. Graffiti on inside walls. But I was able to get a few hours sleep after being on the road 15 hours
There were no non-smoking rooms avail(which is what we reserved) the 1st room had a eater leak, 2nd room key access didnt work, 3rd rm in the 3rd floor didnt have elevator access. Sheets had cigarette burns & stains, the rooms had a bad odor, the walls and floors had dtaine Frint desk personnel were rude
We checked in and checked right out! The room was filthy, no sleeper sofa like advertised. The bed sheets had all kinds of stains on them. The drawers had old pizza boxes in them. Lock on inside of door was broken off, so not exactly sure what kind of activity takes place there. Definitely would not recommend.