酒店回复: Dear Yeimy,Thank you for sharing your feedback. We're glad to hear everything was satisfactory on your side. We appreciate your comments about the window and will take it into consideration for future improvements. Your input is valuable to us.
5.0分
其他
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The room was clean. Had normal amenities. Shampoo, conditioner, body lotion. Close to Lackland Air Force Base. Restaurants close They gave us complete instructions on how to get on base for all the graduates activities. The best part of this hotel was location , location. It was great for our family.
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酒店回复: Dear Adam,Thank you for sharing your positive experience! It's wonderful to hear that you found the room to be clean and that the amenities met your needs. We're glad the location worked well for your family and that the instructions for accessing the base were helpful. We appreciate your feedback and hope to see you again soon!
3.0分
其他
Unfortunately we had to clean the tub before we could shower because there was hair in it and the drain
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酒店回复: Dear Nicol,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the cleanliness of the tub. It's important to us that our accommodations meet your expectations. Your comments will be taken into consideration to improve our services.
5.0分
其他
Location for Air Force graduations is perfect. Nice cozy room, clean, super friendly and helpful staff.
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酒店回复: Dear Fredrick,Thank you for sharing your positive experience! We're glad to hear that you found the location ideal for Air Force graduations and that our staff made your stay enjoyable. Cleanliness and comfort are top priorities for us, and it's wonderful to know we met your expectations. We hope to welcome you back in the future!
2.0分
家庭亲子
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I stayed there one night, and the room smelled like cigarette smoke. The blankets felt dirty, and the floor also felt quite dirty, as if it hadn’t been mopped in a long time.
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酒店回复: Dear Arturo,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay. Your comments about the room smell and condition of the blankets and floor are important to us, and we will address these concerns with our housekeeping team to ensure improvements are made. Your experience is valuable, and we appreciate you bringing it to our attention.
3.0分
其他
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This is a great place to stay if you want to be near the Air Force base and ONLY care about having somewhere to sleep. The AC was great but overall it’s a 2 star motel. The staff was helpful but the property could benefit from some improvements. I have a few complaints but my mom always taught me that if I don’t have anything, nice to say, I shouldn’t say anything at all, so I will leave it at that.
If the management team wants to know, feel free to contact me.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad to hear that the location and AC met your needs during your stay. We also appreciate your constructive comments about areas for improvement. We value your input and hope to enhance your experience in the future.
5.0分
家庭亲子
This was the 2nd time staying at this property. It was a nice place with friendly staff always asking if the stay was good. Great location to the base.
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酒店回复: Dear Matthew,Thank you for your kind words and for choosing to stay with us for the second time! We're delighted to hear that you enjoyed your experience and found our location convenient. We appreciate your feedback about our friendly staff, and we look forward to welcoming you back in the future!
5.0分
其他
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Great stay for the price
The room smelt clean when we arrived, bed was comfortable, AC was cool and shower was amazing. Also the parking lot was very well lite.
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酒店回复: Dear Chalice,Thank you for sharing your positive experience! It’s wonderful to hear that you found the room clean and comfortable, and that the amenities met your expectations. We appreciate your feedback and hope to welcome you back soon!
1.0分
情侣出游
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Awful. We canceled after one night due to a night with little sleep courtesy of pipes knocking in the walls and waking up covered in bed bug bites (see photos). The staff and management are beyond rude. Called us liars. Asked for contact information for the owner and was told no. Wanted a refund and was told no because I reported them to the health department. Yes I did because I gave you the opportunity to do the right thing and correct the problem but you didn’t care and due to my profession I am mandated to report public health issues. I don’t apologize for that. Do not stay at this property. You do not have a right to keep my money when you did not deliver an acceptable service to me. It is a reasonable expectation to have a clean room free of parasites.
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酒店回复: thank you for your review! The city was called and they found no results from any of your claims. We also had staff rent the room out the day of your checkout and the guest in that room found no concern? Do note that mosquitos are rampant out in the evening time, because there was no sign of infestation in the room. When staff confronted your party about your concerns, you were far from transparent, but would rather speak online ; go ahead and do so. This reservation is not cancelable and non refundable, and the claims stated for this and our property are not consistent with what scores we aim to achieve with all of our guests, and we have the paperwork given by the health department that nothing was found, we can send an email for that.Thank you for your feedback, and hope you had a great trip home!
5.0分
其他
Loved the location, was very close to the Air Force base and made very convenient. Was not too far from restaurants.
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酒店回复: Dear Griselis,Thank you for sharing your experience! We're delighted to hear that you loved the location and found it convenient for your needs. It's great to know that you had easy access to both the Air Force base and nearby restaurants. We hope to welcome you back soon!
我们这边一切都很好，唯一的问题是卧室的窗户正对着墙，所以房间里光线不太好。
The room was clean. Had normal amenities. Shampoo, conditioner, body lotion. Close to Lackland Air Force Base. Restaurants close They gave us complete instructions on how to get on base for all the graduates activities. The best part of this hotel was location , location. It was great for our family.
Unfortunately we had to clean the tub before we could shower because there was hair in it and the drain
Location for Air Force graduations is perfect. Nice cozy room, clean, super friendly and helpful staff.
I stayed there one night, and the room smelled like cigarette smoke. The blankets felt dirty, and the floor also felt quite dirty, as if it hadn’t been mopped in a long time.
This is a great place to stay if you want to be near the Air Force base and ONLY care about having somewhere to sleep. The AC was great but overall it’s a 2 star motel. The staff was helpful but the property could benefit from some improvements. I have a few complaints but my mom always taught me that if I don’t have anything, nice to say, I shouldn’t say anything at all, so I will leave it at that.
If the management team wants to know, feel free to contact me.
This was the 2nd time staying at this property. It was a nice place with friendly staff always asking if the stay was good. Great location to the base.
Great stay for the price
The room smelt clean when we arrived, bed was comfortable, AC was cool and shower was amazing. Also the parking lot was very well lite.
Awful. We canceled after one night due to a night with little sleep courtesy of pipes knocking in the walls and waking up covered in bed bug bites (see photos). The staff and management are beyond rude. Called us liars. Asked for contact information for the owner and was told no. Wanted a refund and was told no because I reported them to the health department. Yes I did because I gave you the opportunity to do the right thing and correct the problem but you didn’t care and due to my profession I am mandated to report public health issues. I don’t apologize for that. Do not stay at this property. You do not have a right to keep my money when you did not deliver an acceptable service to me. It is a reasonable expectation to have a clean room free of parasites.
Loved the location, was very close to the Air Force base and made very convenient. Was not too far from restaurants.