Staff service (Lauren and Sheila) was great and went the extra mile to mail me a lost item at no extra charge. The only issue I had was the AC unit in the room was making a loud vibrating/rattling noise that wouldn't stop while it was running. The room temperature was comfortable on it's own, so I just turned the unit off.
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酒店回复: Dear Paul,Thank you for your kind words about the exceptional service you received from Lauren and Sheila. We’re delighted to hear they went the extra mile to assist you. However, we apologize for the inconvenience with the A/C and appreciate you bringing this to our attention. Your feedback helps us improve, and we are committed to addressing the issue promptly. Thank you again for your review, and we look forward to welcoming you back soon to Country Inn & Suites by Radisson, Mankato Hotel and Conference Center, MN.
5.0分
商务出差
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My stay was very nice. The accommodations were great. The lady at the front desk was very pleasant, kind, and helpful; different than the lady we dealt with last year.
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酒店回复: Dear John,Thank you for sharing your experience with us. It is wonderful to know that your accommodations provided comfort and that the warm and thoughtful service at the front desk made such a positive difference during your stay. We appreciate your kind recognition and are delighted to hear this visit was such an improvement from before. Take care, and we hope to welcome you back again soon!
1.0分
其他
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The second night the power went out for several hours. This hotel does not have a backup generator! No ac to keep cool, couldnt charge my phone, no elevators, etc! Not sure how this is even legal with hundreds of people staying there? Fast forward to breakfast. How did they keep all that food cold when the power was out!? I also did a late check out yet noone seemed aware and kept knocking on my door. I even got locked out of my room an hour before i had to check out. Maybe it was just a 1 off? Had this all not happened my review would have been much better.
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酒店回复: Dear Todd,We sincerely apologize for the experience you had during your stay. Your concerns regarding the power issues are completely justified, and we expect better from our staff regarding the mix-up with your check-out. We strive to provide a higher standard of service, and it would be our honor to have another opportunity to deliver the stay you expected and deserve. Please reach out to us offline if you would like to discuss your stay further.
2.0分
家庭亲子
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Our first room when we checked in had a horrible odor and the chairs and floor were filthy. They were able to move to another room which did seem a bit cleaner . We had an urgent matter come up at home and needed to check out around 5:30 PM the desk rep was unable to assist in seeing if we could get a discounted rate as we needed to leave right away no Manager available. ******* called (******* called while I was at the desk)and they refused to give an accommodate and provide a discount . Rooms are not worth the price . We have used country Inn’s for many years. I will definitely not stay here or recommend to anyone I know will be I. The area .
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酒店回复: Dear Brenda, Thank you for sharing your feedback. We regret that your initial room did not meet your expectations and that our team was unable to accommodate your request at the time. We take all comments seriously and continually review our standards to ensure the value and quality of our rooms reflect what our guests expect. We hope you’ll consider giving us another opportunity to provide a more comfortable stay in the future.
5.0分
其他
Perfect fit for our budget for the night
Were able to check right in. Nice staff. Decent rooms and tasty breakfast. Worked perfect for our needs for the night!
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酒店回复: Dear Kacey,Thank you for sharing your experience. It’s great to hear that our check-in process was smooth and that our team’s hospitality made a positive impression. The comfort of our rooms and the quality of our breakfast, contributing to a convenient stay, is encouraging to hear, especially when meeting your needs for the evening. We look forward to welcoming you back to Country Inn & Suites by Radisson, Mankato Hotel and Conference Center, MN in the future.
3.0分
其他
Nice outdoor seating area
Key cards were ready upon arrival, but they were not programmed correctly, so had to go back to the desk.
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酒店回复: Dear Michelle,Thank you for choosing to stay with us! We regret any inconvenience you encountered with the key cards, and we appreciate your patience. Your input is invaluable to us, and we'll be sure to pass it along to our team. We hope you enjoyed your overall visit, and we hope to welcome you back soon!
3.0分
商务出差
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Restaurant and Bar closed
This property was chosen mainly because there was a restaurant and bar attached and come to find out at check in, that is closed until sometime in September. The continental breakfast was the same as other hotels and the staff was friendly. Overall average stay but disappointed.
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酒店回复: Dear Torr,Thank you for taking the time to share your thoughts. We’re glad to hear our team provided a warm welcome and that our continental breakfast met expectations, but we understand how disappointing it must have been to arrive and find the restaurant and bar temporarily closed. We truly appreciate your understanding and hope that, should you return after the reopening, your experience will feel much more complete and satisfying.
2.0分
其他
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This hotel needs a lot of work!
Upon check in - the first room smelled out cat pee, they moved us to another room, it hadn’t been cleaned. The third room was sufficient but both the bed and the pull out couch were so uncomfortable that no one was able to sleep. Carpet in the hall and stairs was disgusting with stains everywhere, and the breakfast was your typical cheap small town hotel food.
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酒店回复: Dear Matthew, Thank you for taking the time to share your experience. We’re very sorry for the inconvenience you faced with the comfort of the bedding and the overall condition of the property. This is not the experience we want for our guests, and your feedback will be shared with our team as we continue to improve our guest experience. We appreciate your honesty.
3.0分
其他
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Ok but not worth the price
The only curtains that covered the window were sheer and they had stains on them. You couldn't block out the sun even if you wanted to.
Bathroom had bottles in the shower for shampoo and conditioner and a spot for a third one which i assume would have been body wash, but there was no bottle and the shampoo was empty. Luckily i always bring my own.
There were hairs in a few places when i arrived in the bathroom, one on lid of toilet.
The garbage can in area by the beds had no bag in it, so i used one i got from a local convenience store.
The remote was sticky i assume from the material corroding due to whatever they wipe it down with between visitors.
People let their kids run up and down the halls being loud and their is no noise dampening in the room, so could hear it all very loudly.
It was ok but not for the price.
Also they claim to have a restaurant attached, but it is closed with a sign saying one is coming soon.
Beds were ok but nothing special. The frig was too cold and froze things i put in it and it was small. Microwave the plate doesnt spin, but at least it worked. Frig and Microwave were old and not fully functional and should be fixed or replaced.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Mankato Hotel and Conference Center, MN. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the conditions of your room and the noise from other guests on your recent visit. I have shared your feedback with department managers to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.
3.0分
其他
Body wash container in shower was empty. No complimentary waters in the room. The hot water carafe in lobby was warm bordering on cold.
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酒店回复: Dear Sandy,Thank you for sharing your feedback with us. We regret the inconvenience caused by the empty body wash container, lack of complimentary water in your room, and the lobby hot water not being at the proper temperature. These details are important to the quality of a guest’s stay, and we’ll be addressing each with our team to ensure they’re promptly corrected. We encourage you to reach out to us offline so we can make this right and better tailor your next visit to your expectations. It was a pleasure having you here, and we look forward to delivering a more polished experience in the future.
Staff service (Lauren and Sheila) was great and went the extra mile to mail me a lost item at no extra charge. The only issue I had was the AC unit in the room was making a loud vibrating/rattling noise that wouldn't stop while it was running. The room temperature was comfortable on it's own, so I just turned the unit off.
My stay was very nice. The accommodations were great. The lady at the front desk was very pleasant, kind, and helpful; different than the lady we dealt with last year.
The second night the power went out for several hours. This hotel does not have a backup generator! No ac to keep cool, couldnt charge my phone, no elevators, etc! Not sure how this is even legal with hundreds of people staying there? Fast forward to breakfast. How did they keep all that food cold when the power was out!? I also did a late check out yet noone seemed aware and kept knocking on my door. I even got locked out of my room an hour before i had to check out. Maybe it was just a 1 off? Had this all not happened my review would have been much better.
Our first room when we checked in had a horrible odor and the chairs and floor were filthy. They were able to move to another room which did seem a bit cleaner . We had an urgent matter come up at home and needed to check out around 5:30 PM the desk rep was unable to assist in seeing if we could get a discounted rate as we needed to leave right away no Manager available. ******* called (******* called while I was at the desk)and they refused to give an accommodate and provide a discount . Rooms are not worth the price . We have used country Inn’s for many years. I will definitely not stay here or recommend to anyone I know will be I. The area .
Perfect fit for our budget for the night
Were able to check right in. Nice staff. Decent rooms and tasty breakfast. Worked perfect for our needs for the night!
Nice outdoor seating area
Key cards were ready upon arrival, but they were not programmed correctly, so had to go back to the desk.
Restaurant and Bar closed
This property was chosen mainly because there was a restaurant and bar attached and come to find out at check in, that is closed until sometime in September. The continental breakfast was the same as other hotels and the staff was friendly. Overall average stay but disappointed.
This hotel needs a lot of work!
Upon check in - the first room smelled out cat pee, they moved us to another room, it hadn’t been cleaned. The third room was sufficient but both the bed and the pull out couch were so uncomfortable that no one was able to sleep. Carpet in the hall and stairs was disgusting with stains everywhere, and the breakfast was your typical cheap small town hotel food.
Ok but not worth the price
The only curtains that covered the window were sheer and they had stains on them. You couldn't block out the sun even if you wanted to.
Bathroom had bottles in the shower for shampoo and conditioner and a spot for a third one which i assume would have been body wash, but there was no bottle and the shampoo was empty. Luckily i always bring my own.
There were hairs in a few places when i arrived in the bathroom, one on lid of toilet.
The garbage can in area by the beds had no bag in it, so i used one i got from a local convenience store.
The remote was sticky i assume from the material corroding due to whatever they wipe it down with between visitors.
People let their kids run up and down the halls being loud and their is no noise dampening in the room, so could hear it all very loudly.
It was ok but not for the price.
Also they claim to have a restaurant attached, but it is closed with a sign saying one is coming soon.
Beds were ok but nothing special. The frig was too cold and froze things i put in it and it was small. Microwave the plate doesnt spin, but at least it worked. Frig and Microwave were old and not fully functional and should be fixed or replaced.
Body wash container in shower was empty. No complimentary waters in the room. The hot water carafe in lobby was warm bordering on cold.