酒店回复: Hello Merlin Maria,Agradecemos sinceramente tus comentarios y tomamos en cuenta las expectativas que tienes al hospedarte en una cadena reconocida como Wyndham. Siempre buscamos ofrecer una experiencia memorable a nuestros huéspedes. Tu opinión es valiosa y será compartida con el equipo para considerar mejoras en nuestros servicios. Esperamos que en futuras visitas podamos superar tus expectativas.
2.0分
其他
1st room tv didn’t work and the door wouldn’t close or stay closed. 2nd room was in need of repairs. Coffee was cold at breakfast. Not a good value
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酒店回复: Hello wesley,Thank you for sharing your feedback. We're sorry to hear that you encountered issues with the room accommodations and the breakfast experience during your stay. Your comments have been noted and will be shared with the appropriate departments for review. We appreciate your insights, as they help us to continuously improve our guest experience and ensure future visitors have a more enjoyable stay. Thank you for your feedback.
1.0分
其他
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Room was absolutely disgusting, I asked for a new one and it was just as bad. Bathroom covered in mold, dust and dirt everywhere, cigarette burns in the bedding. The front desk told me that delivery drivers don’t like going to the rooms to deliver because “people are sketchy here”. I was also told by another front desk associate that the rooms are very old and need to be remodeled. Absolutely gross.
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酒店回复: We appreciate you taking the time to share your feedback. Our team strives to maintain clean and comfortable rooms for all our guests, and we take comments regarding housekeeping and room conditions seriously. While our property does have rooms of varying ages and features, our staff works diligently to ensure each guest has a safe and welcoming environment. We also provide guidance to delivery personnel to maintain the security and comfort of all guests on the property.
2.0分
其他
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The room was in poor shape mold in the crevices of the shower tub was old and looked dirty. The table lamps had rust on the bases and the room was very very dated. Additionally the hotel front desk staff got in a very loud argument with a guest that was checking out. Highly unprofessional! Left a very uncomfortable feeling and made my stay very tense.
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酒店回复: Hello R,Thank you for sharing your feedback about your recent stay. We take comments like yours seriously as they help us identify areas for improvement. It's unfortunate to hear about the condition of your room and the interaction you witnessed at the front desk, as providing a comfortable stay is our goal. We appreciate your insights and hope you'll consider giving us another chance in the future. Your experience is important to us, and we aim to provide a more positive environment for all our guests.
4.0分
情侣出游
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Our king room was clean and spacious. We were conveniently off the elevator next to the fitness room. Housekeeping surprisingly refreshed our room. No coffee in the lobby except at breakfast. Breakfast was poor; powdered eggs, no fresh fruit or yogurt, no choices for bread or muffins. Don't let their website picture fool you. Close to Savannah. Over-all though it was a nice stay.
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酒店回复: Hello Heidi,Thank you for sharing your feedback. We're pleased to hear that you enjoyed the cleanliness and space of your room, as well as the convenient location. We appreciate your comments regarding the breakfast options, as they help us evaluate our offerings. It's great to know that despite some concerns, you had a nice stay overall. We hope to welcome you back in the future for another visit.
4.0分
情侣出游
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The staff was super friendly and helpful. The property looked like it needed a refresh, seemed a little rundown. Overall it served our purpose, we wanted an affordable hotel, that would be clean and safe, as we weren’t going to spend much time in the room.
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酒店回复: Hello Sandra,Thank you for your feedback. We're glad to hear that you found our staff friendly and helpful, and that our hotel met your needs for being clean and safe. We appreciate your insights regarding the property's condition, as guest perspectives are important to us. Your comments will be shared with management as we continually strive to enhance our guests' experiences. We hope to welcome you back in the future.
1.0分
其他
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This property was dingy dirty all of the rooms were unkempt. The room was very dark. I had to re clean my room you can clearly see dust on the lamp shade and stains in the carpet, shower and toliet. overall it’s the worst room i ever stayed in
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酒店回复: Hello Angela,Thank you for sharing your feedback. We take cleanliness and guest comfort seriously and appreciate your insights on the conditions of your room. Our team will review your comments to ensure we maintain high standards throughout the property. Your experience is important to us, and we will take this information into consideration as we continue to improve our services and facilities. Thank you for bringing this to our attention.
3.0分
家庭亲子
Parking was plentiful, but did not feel very safe. Booked here because of shuttle service, only to find out it ends at 3:15.
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酒店回复: Hello Bobbi,Thank you for sharing your feedback. We appreciate your input regarding the parking safety and the shuttle service hours. Your comments are valuable in helping us assess our offerings, and we encourage guests to plan transportation accordingly. We hope you still enjoyed your stay and wish you safe travels in the future.
很合适短时间旅行
干净、安静,非常宁静。我推荐这家酒店。
对于温德姆酒店来说,我认为它的水平应该略高于“可接受”水平!!!
1st room tv didn’t work and the door wouldn’t close or stay closed. 2nd room was in need of repairs. Coffee was cold at breakfast. Not a good value
Room was absolutely disgusting, I asked for a new one and it was just as bad. Bathroom covered in mold, dust and dirt everywhere, cigarette burns in the bedding. The front desk told me that delivery drivers don’t like going to the rooms to deliver because “people are sketchy here”. I was also told by another front desk associate that the rooms are very old and need to be remodeled. Absolutely gross.
The room was in poor shape mold in the crevices of the shower tub was old and looked dirty. The table lamps had rust on the bases and the room was very very dated. Additionally the hotel front desk staff got in a very loud argument with a guest that was checking out. Highly unprofessional! Left a very uncomfortable feeling and made my stay very tense.
Our king room was clean and spacious. We were conveniently off the elevator next to the fitness room. Housekeeping surprisingly refreshed our room. No coffee in the lobby except at breakfast. Breakfast was poor; powdered eggs, no fresh fruit or yogurt, no choices for bread or muffins. Don't let their website picture fool you. Close to Savannah. Over-all though it was a nice stay.
The staff was super friendly and helpful. The property looked like it needed a refresh, seemed a little rundown. Overall it served our purpose, we wanted an affordable hotel, that would be clean and safe, as we weren’t going to spend much time in the room.
This property was dingy dirty all of the rooms were unkempt. The room was very dark. I had to re clean my room you can clearly see dust on the lamp shade and stains in the carpet, shower and toliet. overall it’s the worst room i ever stayed in
Parking was plentiful, but did not feel very safe. Booked here because of shuttle service, only to find out it ends at 3:15.