The staff was friendly. The breakfast was fine pool and hot tub were good and it was clean enough,though We did have a few Elm seed bugs that were dead on the floor next to our window. It did not bother us. We were there for one night stay
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酒店回复: Thank you for taking the time to share your feedback and for recognizing our friendly staff, breakfast offerings, and clean facilities. We’re glad to hear you enjoyed the pool and hot tub during your stay.We do apologize for the few elm seed bugs you encountered near the window. Unfortunately, these seasonal pests can sometimes make their way inside despite our regular preventative measures, but our maintenance and housekeeping teams are always working to keep guest areas as comfortable and pest-free as possible.We appreciate your understanding and are happy to hear it didn’t impact your overall stay. We hope we’ll have the opportunity to welcome you back to Baymont | Monte Vista for an even better experience next time.
5.0分
其他
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The whole facility was spotless. The dining room was very clean. The weight room and laundry room were clean, rooms & bathrooms in your room were clean! I have not been in a hotel in a very long time that was this clean. The staff was friendly and helpful. Definitely will stay there again if I’m in the area.
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酒店回复: Thank you so much for your perfect 10 out of 10 rating and for sharing such wonderful feedback! We’re absolutely delighted to hear that you found every part of Baymont | Monte Vista spotless, from the dining area to the fitness and laundry rooms, and of course, your guest room. Our housekeeping team takes great pride in maintaining the highest standards of cleanliness, and your kind words mean a lot to them.We’re also happy to know that our staff made your stay welcoming and enjoyable. It’s always our goal to provide a clean, comfortable, and friendly environment for every guest.We truly appreciate your recommendation and look forward to welcoming you back to Baymont | Monte Vista the next time you’re in the area!
4.0分
朋友出游
Room was great, very clean. Staff was excellent and very friendly. Would definitely stay here again.
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酒店回复: Thank you Brenda for taking the time to share your feedback and for rating your stay with us! We’re thrilled to hear you enjoyed your clean room and that our friendly staff helped make your visit a pleasant one. It’s wonderful to know you’d stay with us again, we’ll work very hard to earn that perfect 10 out of 10 on your next visit!
5.0分
其他
We have stayed here a few times, everyone is always super friendly, everything is really clean and well maintained. It better than anywhere in alamosa too. A
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酒店回复: Thank you Jennifer so much for your wonderful perfect 10 out of 10 review! We’re delighted to hear that you continue to choose Baymont | Monte Vista Hotel for your stays. Our team takes great pride in providing a friendly, welcoming atmosphere and keeping everything clean and comfortable, so it means a lot to know you notice and appreciate those efforts. I will share your comments with all of our staff. Your kind words about standing out compared to the hotels in Alamosa truly make our day. We look forward to welcoming you back again soon :-)
3.0分
朋友出游
Room and staff were great
Pool and hot tub need to be cleaned ! Very dirty
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酒店回复: Thank you for sharing your feedback and for recognizing our team and guest rooms, we truly appreciate it. We’re sorry to hear that the pool and hot tub appeared dirty during your stay. While the surfaces may look worn due to the epoxy coating failing, I want to assure you that both areas are cleaned and maintained regularly. The epoxy is scheduled to be fully redone at the end of this year, which will greatly improve the appearance.We value your comments and hope to welcome you back for an even better experience.
5.0分
其他
Overall, a good place to stay. Room was clean. Friendly front desk staff and decent breakfast options.
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酒店回复: Thanks for staying with us at our Baymont | Monte Vista and taking the time to give us a perfect 10 out of 10 feedback rating! Our entire staff work very hard to provide our Guests with an Elevated Guest Experience (EGE) and it looks like we hit high marks for your stay. We can not wait to see you back very soon for another excellent experience with us :-)
1.0分
其他
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On arrival learned we did not have a first floor room and there was no elevator, suite was on second floor all the way to the end- moved a Suburbans worth of stuff to the room (was in the 90's and at high altitude for us sea level people) Wife went to flip a dirty cushion on the couch to reveal a bloody, body fluid filled cushion. called the desk and they said they would provide another room, down the stairs, back up the stairs all the way on the end of the other upper level. I stated I didn't want to move all of my items that far and they said , so sorry and that was all they could do- not that they would assist etc. I then stated I would would just cancel. Staff after about 30 minutes of me moving stuff back to car stated that they were going to charge me for the first night. I eventually spoke with the Manager who stated that they were in fact going to charge the first night because they offered a room to us. She stated her staff would have helped move our stuff even though they did not offer to assist. Manager also stated she would contact ******* so I didn't have to. 3 weeks later I contacted ******* and at least got the other charges removed. was very dirty with rear door propped open with Pine cones. Zero stars
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酒店回复: Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience was disappointing and did not reflect the standard we strive to provide our guests.To clarify, our King Suites are located on the second floor, and as noted in our property details, we do not have an elevator. While we understand this may have created difficulty upon arrival, we did immediately offer an alternative room option when you raised concerns about your suite. We regret that this solution did not meet your expectations.We are especially concerned to hear about the condition of the cushion you described. Cleanliness is a top priority for us, and this is not the experience we want for any guest. Our housekeeping team has been made aware, and additional measures are being taken to prevent this from happening in the future.Regarding the first-night charge, our policy requires us to prepare and hold rooms in advance for incoming guests, which is why one night was applied once the suite had been declined. We regret that this created additional frustration during your stay.We sincerely value your feedback and will use it to improve both our communication and the guest experience going forward.We wish you the best in your future travels.
5.0分
其他
Reno'd and great!
Right on the main road, but it was very quiet. Staff were great and the breakfast had lots of options!
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酒店回复: Thanks for staying with us at our Baymont | Monte Vista and taking the time to give us a perfect 10 out of 10 feedback rating! I am glad our location worked well for you and we try to offer a quiet environment for our Guests. Our entire staff work very hard to provide our Guests with an Elevated Guest Experience (EGE) and it looks like we hit high marks for your stay. We can not wait to see you back very soon for another excellent experience with us :-)
5.0分
情侣出游
Staff is great. Pool and hot tub and water toys. Free nice breakfast. Gym and laundry
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酒店回复: Thank you Diana so much for your fantastic 10/10 review!We’re thrilled to hear you enjoyed our staff, pool and hot tub, water toys, free breakfast, and other amenities like the gym and laundry.It’s wonderful to know our efforts to provide a comfortable and fun stay are appreciated.We look forward to welcoming you back on your next visit!Travel Safe
4.0分
家庭亲子
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Beds were a tad squeaky. If you sleep still dont worry about it. Also we dont like the sink outside the bathroom. Some hotels still have this. Other then that the hotel was very nice. Oh get your own ice becuase they have it refilled and they run out.
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酒店回复: Hi Steve,Thank you for staying with us at the Baymont | Monte Vista and for taking the time to share your feedback, we truly appreciate it.We’ll be sure to inspect the room you stayed in regarding the squeaky bed, as all our bed frames are brand new and we want to ensure everything is in perfect condition for our guests.The sink design in our rooms is intended to offer greater convenience by allowing one guest to use the sink while another uses the shower, which we hope helps make getting ready a little easier for everyone.As for the ice machine, it’s possible it was temporarily empty due to some guests filling up large coolers. We do our best to keep it stocked, and we’ll keep an eye on this to ensure availability for all guests.We look forward to welcoming you again in the future and will work hard to earn a perfect 10 out of 10 on your next visit! 😊
The staff was friendly. The breakfast was fine pool and hot tub were good and it was clean enough,though We did have a few Elm seed bugs that were dead on the floor next to our window. It did not bother us. We were there for one night stay
The whole facility was spotless. The dining room was very clean. The weight room and laundry room were clean, rooms & bathrooms in your room were clean! I have not been in a hotel in a very long time that was this clean. The staff was friendly and helpful. Definitely will stay there again if I’m in the area.
Room was great, very clean. Staff was excellent and very friendly. Would definitely stay here again.
We have stayed here a few times, everyone is always super friendly, everything is really clean and well maintained. It better than anywhere in alamosa too. A
Room and staff were great
Pool and hot tub need to be cleaned ! Very dirty
Overall, a good place to stay. Room was clean. Friendly front desk staff and decent breakfast options.
On arrival learned we did not have a first floor room and there was no elevator, suite was on second floor all the way to the end- moved a Suburbans worth of stuff to the room (was in the 90's and at high altitude for us sea level people) Wife went to flip a dirty cushion on the couch to reveal a bloody, body fluid filled cushion. called the desk and they said they would provide another room, down the stairs, back up the stairs all the way on the end of the other upper level. I stated I didn't want to move all of my items that far and they said , so sorry and that was all they could do- not that they would assist etc. I then stated I would would just cancel. Staff after about 30 minutes of me moving stuff back to car stated that they were going to charge me for the first night. I eventually spoke with the Manager who stated that they were in fact going to charge the first night because they offered a room to us. She stated her staff would have helped move our stuff even though they did not offer to assist. Manager also stated she would contact ******* so I didn't have to. 3 weeks later I contacted ******* and at least got the other charges removed. was very dirty with rear door propped open with Pine cones. Zero stars
Reno'd and great!
Right on the main road, but it was very quiet. Staff were great and the breakfast had lots of options!
Staff is great. Pool and hot tub and water toys. Free nice breakfast. Gym and laundry
Beds were a tad squeaky. If you sleep still dont worry about it. Also we dont like the sink outside the bathroom. Some hotels still have this. Other then that the hotel was very nice. Oh get your own ice becuase they have it refilled and they run out.