We have stayed here a few times, everyone is always super friendly, everything is really clean and well maintained. It better than anywhere in alamosa too. A
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酒店回复: Thank you Jennifer so much for your wonderful perfect 10 out of 10 review! We’re delighted to hear that you continue to choose Baymont | Monte Vista Hotel for your stays. Our team takes great pride in providing a friendly, welcoming atmosphere and keeping everything clean and comfortable, so it means a lot to know you notice and appreciate those efforts. I will share your comments with all of our staff. Your kind words about standing out compared to the hotels in Alamosa truly make our day. We look forward to welcoming you back again soon :-)
5.0分
其他
Overall, a good place to stay. Room was clean. Friendly front desk staff and decent breakfast options.
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酒店回复: Thanks for staying with us at our Baymont | Monte Vista and taking the time to give us a perfect 10 out of 10 feedback rating! Our entire staff work very hard to provide our Guests with an Elevated Guest Experience (EGE) and it looks like we hit high marks for your stay. We can not wait to see you back very soon for another excellent experience with us :-)
1.0分
其他
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On arrival learned we did not have a first floor room and there was no elevator, suite was on second floor all the way to the end- moved a Suburbans worth of stuff to the room (was in the 90's and at high altitude for us sea level people) Wife went to flip a dirty cushion on the couch to reveal a bloody, body fluid filled cushion. called the desk and they said they would provide another room, down the stairs, back up the stairs all the way on the end of the other upper level. I stated I didn't want to move all of my items that far and they said , so sorry and that was all they could do- not that they would assist etc. I then stated I would would just cancel. Staff after about 30 minutes of me moving stuff back to car stated that they were going to charge me for the first night. I eventually spoke with the Manager who stated that they were in fact going to charge the first night because they offered a room to us. She stated her staff would have helped move our stuff even though they did not offer to assist. Manager also stated she would contact ******* so I didn't have to. 3 weeks later I contacted ******* and at least got the other charges removed. was very dirty with rear door propped open with Pine cones. Zero stars
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酒店回复: Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience was disappointing and did not reflect the standard we strive to provide our guests.To clarify, our King Suites are located on the second floor, and as noted in our property details, we do not have an elevator. While we understand this may have created difficulty upon arrival, we did immediately offer an alternative room option when you raised concerns about your suite. We regret that this solution did not meet your expectations.We are especially concerned to hear about the condition of the cushion you described. Cleanliness is a top priority for us, and this is not the experience we want for any guest. Our housekeeping team has been made aware, and additional measures are being taken to prevent this from happening in the future.Regarding the first-night charge, our policy requires us to prepare and hold rooms in advance for incoming guests, which is why one night was applied once the suite had been declined. We regret that this created additional frustration during your stay.We sincerely value your feedback and will use it to improve both our communication and the guest experience going forward.We wish you the best in your future travels.
5.0分
其他
Reno'd and great!
Right on the main road, but it was very quiet. Staff were great and the breakfast had lots of options!
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酒店回复: Thanks for staying with us at our Baymont | Monte Vista and taking the time to give us a perfect 10 out of 10 feedback rating! I am glad our location worked well for you and we try to offer a quiet environment for our Guests. Our entire staff work very hard to provide our Guests with an Elevated Guest Experience (EGE) and it looks like we hit high marks for your stay. We can not wait to see you back very soon for another excellent experience with us :-)
5.0分
情侣出游
Staff is great. Pool and hot tub and water toys. Free nice breakfast. Gym and laundry
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酒店回复: Thank you Diana so much for your fantastic 10/10 review!We’re thrilled to hear you enjoyed our staff, pool and hot tub, water toys, free breakfast, and other amenities like the gym and laundry.It’s wonderful to know our efforts to provide a comfortable and fun stay are appreciated.We look forward to welcoming you back on your next visit!Travel Safe
4.0分
家庭亲子
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Beds were a tad squeaky. If you sleep still dont worry about it. Also we dont like the sink outside the bathroom. Some hotels still have this. Other then that the hotel was very nice. Oh get your own ice becuase they have it refilled and they run out.
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酒店回复: Hi Steve,Thank you for staying with us at the Baymont | Monte Vista and for taking the time to share your feedback, we truly appreciate it.We’ll be sure to inspect the room you stayed in regarding the squeaky bed, as all our bed frames are brand new and we want to ensure everything is in perfect condition for our guests.The sink design in our rooms is intended to offer greater convenience by allowing one guest to use the sink while another uses the shower, which we hope helps make getting ready a little easier for everyone.As for the ice machine, it’s possible it was temporarily empty due to some guests filling up large coolers. We do our best to keep it stocked, and we’ll keep an eye on this to ensure availability for all guests.We look forward to welcoming you again in the future and will work hard to earn a perfect 10 out of 10 on your next visit! 😊
3.0分
情侣出游
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Just OK. Many reviewed how clean the facility was which was part of the reason we picked this place. The room was clean but the rest of the place definitely needed vacuuming. Another issue, we were given a room key but were not told what side the room was on. We ended up walking across the entire facility with all of our luggage to get to our room. There are no elevators so that may be good to know. Also, our fridge had to be turned on upon arrival. I am a breastfeeding mother and had to wait for the fridge to get cold to be able to store milk. In the meantime, I had to walk downstairs and all the way across the building to get to the ice machine to keep my milk cold as there was only one machine in the facility. Not very convenient. The room looked nice but the bed was not very comfortable and pillows were rock hard. Overall, not terrible. But not great. I would not stay here again.
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酒店回复: Greetings Brandon, Thank you very much for staying with us at the Baymont | Monte Vista and for taking the time to share your feedback. We truly value every comment, as it helps us improve and provide the best guest experience possible. I apologize that our Front Desk team didn’t go over the usual information during your check-in, such as pool and breakfast hours, the location of the ice machine, and directions to your room. We’ll be sure to reinforce this step with our staff. To help with energy conservation and prevent frost buildup, our refrigerators are connected to wall switches for your convenience. They cool down quickly once turned on. Regarding room requests, please feel free to request a main-level room at any time. We’re always happy to accommodate such preferences whenever availability allows. I’m sorry to hear that the new Wyndham bedding wasn’t to your liking. While we’ve received many positive comments—some guests even inquire about purchasing the sets—we understand that everyone has different preferences, and this particular style may not have suited yours. Safe travels
5.0分
家庭亲子
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Excellent place to stay, very clean and well kept. Family friendly, rooms are very modern and well kept. The staff was very friendly, great customer service. The surrounding area is also very quiet. Would definitely stay here again.
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酒店回复: Greetings Mayra, Thank you so much for staying with us at the Baymont | Monte Vista and for awarding us a perfect 10! Our staff works very hard to provide our guests with an Elevated Guest Experience, and it looks like we hit the mark with you — we’re thrilled to hear it! I’ll be sure to share your kind comments with the entire team. They always appreciate knowing their efforts are making our guests happy. We hope to welcome you back again very soon! 😊 Travel safe,
5.0分
其他
Very clean, convenient, and amazing staff.
Staff was amazing and went above and beyond every time we saw them!
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酒店回复: Hi Emily, Thank you for choosing to stay with us at Baymont - Monte Vista and for taking the time to leave a perfect 10/10 Guest Review! We are so happy you enjoyed your stay. Our entire team works hard to deliver an Elevated Guest Experience (EGE). I’ll be sure to pass along your comments to all of our staff. We are very happy to be located in the heart of Monte Vista near restaurants, parks and even a grocery store, it the place to stay! We look forward to seeing you again very soon :-) Safe travels
4.0分
其他
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Tried to use our Hotel Gift Card but they were unable to process it at this hotel. Room was clean, bed a bit soft for us, overall very comfortable. Would stay here again.
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酒店回复: Hi Diana, Thank you very much for staying with us at the Baymont | Monte Vista and for taking the time to share your comments and give us an 8 out of 10 score, we truly appreciate it! We hope to have the opportunity to welcome you back again soon and earn a perfect 10 on your next stay. Until then, Travel Safe.
We have stayed here a few times, everyone is always super friendly, everything is really clean and well maintained. It better than anywhere in alamosa too. A
Overall, a good place to stay. Room was clean. Friendly front desk staff and decent breakfast options.
On arrival learned we did not have a first floor room and there was no elevator, suite was on second floor all the way to the end- moved a Suburbans worth of stuff to the room (was in the 90's and at high altitude for us sea level people) Wife went to flip a dirty cushion on the couch to reveal a bloody, body fluid filled cushion. called the desk and they said they would provide another room, down the stairs, back up the stairs all the way on the end of the other upper level. I stated I didn't want to move all of my items that far and they said , so sorry and that was all they could do- not that they would assist etc. I then stated I would would just cancel. Staff after about 30 minutes of me moving stuff back to car stated that they were going to charge me for the first night. I eventually spoke with the Manager who stated that they were in fact going to charge the first night because they offered a room to us. She stated her staff would have helped move our stuff even though they did not offer to assist. Manager also stated she would contact ******* so I didn't have to. 3 weeks later I contacted ******* and at least got the other charges removed. was very dirty with rear door propped open with Pine cones. Zero stars
Reno'd and great!
Right on the main road, but it was very quiet. Staff were great and the breakfast had lots of options!
Staff is great. Pool and hot tub and water toys. Free nice breakfast. Gym and laundry
Beds were a tad squeaky. If you sleep still dont worry about it. Also we dont like the sink outside the bathroom. Some hotels still have this. Other then that the hotel was very nice. Oh get your own ice becuase they have it refilled and they run out.
Just OK. Many reviewed how clean the facility was which was part of the reason we picked this place. The room was clean but the rest of the place definitely needed vacuuming. Another issue, we were given a room key but were not told what side the room was on. We ended up walking across the entire facility with all of our luggage to get to our room. There are no elevators so that may be good to know. Also, our fridge had to be turned on upon arrival. I am a breastfeeding mother and had to wait for the fridge to get cold to be able to store milk. In the meantime, I had to walk downstairs and all the way across the building to get to the ice machine to keep my milk cold as there was only one machine in the facility. Not very convenient. The room looked nice but the bed was not very comfortable and pillows were rock hard. Overall, not terrible. But not great. I would not stay here again.
Excellent place to stay, very clean and well kept. Family friendly, rooms are very modern and well kept. The staff was very friendly, great customer service. The surrounding area is also very quiet. Would definitely stay here again.
Very clean, convenient, and amazing staff.
Staff was amazing and went above and beyond every time we saw them!
Tried to use our Hotel Gift Card but they were unable to process it at this hotel. Room was clean, bed a bit soft for us, overall very comfortable. Would stay here again.