酒店回复: Dear Guest,Thank you for sharing your experience, and I sincerely apologize for the issues you faced during your stay. Your feedback regarding the front desk service, room cleanliness, and refund process is very concerning. We strive to provide a positive experience for all our guests, and it’s clear we fell short in your case. Please reach out to us directly so we can address your concerns and work on a resolution. Your satisfaction is important to us, and we hope to have the opportunity to make things right.Sincerely, Mike Patel General Manager Quality Inn Near Princeton
酒店回复: Dear Guest,Thank you for your feedback. We're glad you found the room comfortable, but we apologize for the inconvenience caused by the housekeeping interruptions and maintenance issues. We will address these concerns with our team to ensure a better experience for future guests. Your input is valuable, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide a more seamless stay next time.Sincerely, Hotel Manager
酒店回复: Dear Stephanie,Thank you for sharing your feedback. We sincerely apologize for not meeting your request for a main level room and for the lack of communication regarding its availability. Additionally, we understand how frustrating it must have been to deal with the card issue while managing your child and belongings. Your experience is important to us, and we will address these concerns with our team to improve our service. We hope to welcome you back for a much better stay.Sincerely, Hotel Management
2.0分
其他
原文
翻译提供方:Google
房间里的地毯很脏,椅子状况很糟糕,只有一盏灯能用,说实话,这么糟糕的房间价格却很贵,我不推荐。
展开
酒店回复: Dear Alberto,Thank you for your feedback, and we sincerely apologize for the issues you encountered during your stay. A dirty carpet, broken furniture, and malfunctioning lighting are unacceptable and far from the standards we aim to provide. Your comments are extremely valuable, and we’ll address these concerns immediately with our housekeeping and maintenance teams. We’re sorry we didn’t meet your expectations and hope you’ll consider giving us another chance to provide a much-improved experience in the future.Sincerely, Hotel Manager
环境卫生服务好
酒店很舒服,房间还可以,但是床单不太干净,熨衣板也旧得不能用了。
早餐有点失望,没有水煮蛋。健身房只有三台器械,其中两台还坏了。总的来说,对于一家Quality Inn来说,价格有点贵了。员工倒是很友善。
食物不太好
这是我经历过的最糟糕的经历之一
前台从来不在
即使有,他们也总是消极被动
他们拒绝支付我的退款
房间也很脏,我非常失望,他们甚至不给我退款
舒适的房间,烦人的管家
房间很舒适,大部分都很干净。布艺桶椅上有一大块油污,冰箱坏了。管家早上 8:30 和 10:30 敲我的门,尽管我门上挂着“请勿打扰”的牌子。
我房间里的酒被偷了。我的行李箱被打开并移动了。脏衣服被塞进了我的保温食品袋里。夜班经理说他无能为力。
浴室非常干净。
淋浴是新的,每天都会清洁。浴室总体来说非常干净,每天都有干净的毛巾。
1.) 我要求一间主楼层的房间,我订到了吗?没有。甚至没有收到一封电子邮件说房间不可用。
2.) 我的卡不能用,所以我不得不带着我的孩子和所有的随身行李回到楼下去重新激活我的卡。太令人沮丧了。
房间里的地毯很脏,椅子状况很糟糕,只有一盏灯能用,说实话,这么糟糕的房间价格却很贵,我不推荐。
看起来他们花钱买了虚假评论。房子非常脏。楼层不通风。