Arrived at room and a cockroach ran accross the floor, then lookednon the bed and found bed bugs. Left immediately and did not stay. Buildingbin bad shape walking in and pool under construction. Nightmare for how much they charge!
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酒店回复: We sincerely apologize for your experience. This is far from our standards, and we take pest concerns extremely seriously. Our pest control team has been notified for immediate inspection and treatment. We regret the condition you encountered and understand your frustration. Thank you for bringing this to our attention.
1.0分
其他
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It was dirty not clean at all pool was closed and was not told before we arrived customer service was horrible tried to complain All we got told was there was nothing they could do
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酒店回复: We are very sorry to hear about your experience. Cleanliness, good service, and clear communication are priorities for us, and we sincerely apologize that we fell short during your stay. We regret that the pool closure was not communicated beforehand and that your concerns were not addressed to your satisfaction.Your feedback has been shared with our team so we can make improvements in both service and guest communication. We appreciate you bringing this to our attention and hope you might give us another opportunity in the future to provide a better experience
1.0分
其他
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Paid for a jacuzzi room the lady didnt say anything to me gave me my key got to the room and its not the room i paid for went back down to talk to her and she said someone already get that room so i just gave you a regular room i paid 400 for 2 nights wasnt even in there 10 mins and they would not give me my money back
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酒店回复: We’re very sorry for the confusion regarding your reservation and the disappointment this caused. Our system showed a regular King room at the time of check-in, but we understand how frustrating it must have been when your expectations were different. We did process a refund for the second night, and we’ll review this situation further with our team to ensure clearer communication going forward. We appreciate your feedback and hope you might consider staying with us again.
2.0分
情侣出游
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Walking into our room felt like walking into an indoor pool due to humidity/water saturation in the air. The air conditioner was working, but the air was so humid that every surface in the room had a sheen to it and felt wet. My wife and I had to be very careful even walking around to not slip. Even the notepad and paper in the room were curled due to the humidity. Although the staff was nice and common areas near and clean, the room conditions led to a very uncomfortable night.
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酒店回复: Thank you for taking the time to share your experience. While we’re glad to hear our staff was welcoming and the common areas were clean, we sincerely apologize for the humidity issues in your room that caused such discomfort during your stay. This is not the standard we want for our guests, and we regret the inconvenience it caused.We’ve shared your comments with our maintenance team to review the A/C and ventilation systems so this can be addressed. We appreciate your feedback and hope you’ll consider giving us another opportunity in the future to provide you with a much more comfortable stay.
5.0分
其他
Cleam room breakfast the staff was friendly and helpful only negative hottub and pool was down
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酒店回复: Thank you so much for the 10/10 rating! We’re delighted you enjoyed the clean room, breakfast, and friendly service. We do apologize for the hot tub and pool being out of service during your stay and appreciate your understanding. We look forward to welcoming you back again soon!
1.0分
其他
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TOTAL OPPOSITE OF “QUALITY” INN!!
Unexpectedly dirty! Smells of urine and mold. Mold growing in bathroom. We didn’t even want to use the shower. Floors were so dirty adults wore shoes and socks- now stained black! Kids were confined to beds because it was too dirty and gross to let them walk or play in the floors.
We checked in around 9/9:30 after 9 hours on the road with two little kids, too late and too tired to look for different accommodation. We checked out first thing next morning.
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酒店回复: We are truly sorry for the experience you described during your stay. Cleanliness and comfort are our top priorities, and it is very disappointing to hear that we fell short in these areas. Please accept our sincere apologies for the condition of your room.We have shared your feedback with our housekeeping and maintenance teams so immediate action can be taken to address these issues. This is not the level of service we strive to provide, and we deeply regret the inconvenience caused to you and your family after such a long trip.We appreciate you bringing these matters to our attention and hope you might consider giving us another chance in the future to provide the safe and comfortable stay you deserve.
3.0分
家庭亲子
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Room was not the cleanest, pool is under construction, flooring coming up in the elevator.
Asked the staff to change the channel at breakfast because I am not a fan of Joel Olsteen and his mega "church". The staff member was put off, but changed the channel. She then proceeded to blast religion from her phone loud enough it drowned out the TV.
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酒店回复: Thank you for your feedback. We apologize for the cleanliness concerns, construction inconveniences, and the interaction you experienced at breakfast. This is not the standard we strive for, and we’ll be addressing these issues with our team to ensure improvements. We appreciate your comments and hope to serve you better in the future
唯一的问题是他们宣传酒店有泳池，但实际是关闭的。看起来他们可能正在装修。有时我带孙辈出行，选择酒店时，有游泳池是我的重要考量。
做得好
好的
Arrived at room and a cockroach ran accross the floor, then lookednon the bed and found bed bugs. Left immediately and did not stay. Buildingbin bad shape walking in and pool under construction. Nightmare for how much they charge!
It was dirty not clean at all pool was closed and was not told before we arrived customer service was horrible tried to complain All we got told was there was nothing they could do
Paid for a jacuzzi room the lady didnt say anything to me gave me my key got to the room and its not the room i paid for went back down to talk to her and she said someone already get that room so i just gave you a regular room i paid 400 for 2 nights wasnt even in there 10 mins and they would not give me my money back
Walking into our room felt like walking into an indoor pool due to humidity/water saturation in the air. The air conditioner was working, but the air was so humid that every surface in the room had a sheen to it and felt wet. My wife and I had to be very careful even walking around to not slip. Even the notepad and paper in the room were curled due to the humidity. Although the staff was nice and common areas near and clean, the room conditions led to a very uncomfortable night.
Cleam room breakfast the staff was friendly and helpful only negative hottub and pool was down
TOTAL OPPOSITE OF “QUALITY” INN!!
Unexpectedly dirty! Smells of urine and mold. Mold growing in bathroom. We didn’t even want to use the shower. Floors were so dirty adults wore shoes and socks- now stained black! Kids were confined to beds because it was too dirty and gross to let them walk or play in the floors.
We checked in around 9/9:30 after 9 hours on the road with two little kids, too late and too tired to look for different accommodation. We checked out first thing next morning.
Room was not the cleanest, pool is under construction, flooring coming up in the elevator.
Asked the staff to change the channel at breakfast because I am not a fan of Joel Olsteen and his mega "church". The staff member was put off, but changed the channel. She then proceeded to blast religion from her phone loud enough it drowned out the TV.