酒店回复: Querido Carlos, muchas gracias por su recien estancia con nosotros y por su buen feedback! Le esperamos de vuelta en Jacksonville
2.0分
其他
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Unfortunately, this hotel has gone downhill. They had ongoing construction that's been going on for about a year. And they happen to put me in a room where my first wake up call was Drilling straight to my bedroom at 6:45 in the morning the drilling was so loud that it woke me up and I was unable to get back to sleep and it went on for hours. I tried to get a refund but because I booked through a third party site I wasn't allowed to so the only thing they could do was change my room to the opposite side where no children was going on. My second one was okay but the carpet smelled. The breakfast was kind of run down smashed hash browns and some type of me that I couldn't even really tell what it was. The staff was okay one front desk person in the morning was really helpful and polite. However I probably wouldn't stay here again until they complete their renovations an update a few things.
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酒店回复: Thank you for sharing your experience with us. We’re truly sorry to hear about the disruptions you encountered during your stay, especially the early‑morning construction noise — that’s not the kind of rest or comfort we want for our guests. We understand how frustrating it must have been to deal with that, and we regret that your booking channel limited our ability to offer the resolution you were hoping for.We’re glad our team was able to move you to a quieter room, but it’s clear that the issues with the carpet and the breakfast quality fell short as well. Your feedback is incredibly valuable as we continue our renovation efforts and work to improve both our facilities and our amenities. We’re also happy to hear that one of our front desk team members made a positive impression — we’ll be sure to pass that along.We hope you’ll consider giving us another chance once our updates are complete so we can provide the experience you expected and deserve.
2.0分
家庭亲子
Room had a wet water smell. It’s under construction maybe because of that. Friendly staff.
Bathroom knob came out easily hopefully they fixed it.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that our staff made a positive impression during your stay. We sincerely apologize for the inconvenience you experienced with the room odor and bathroom knob. As you mentioned, we are currently undergoing renovations, and we’re working hard to address these issues to ensure a more comfortable experience for our guests. Your comments are very helpful, and we’ll make sure they’re shared with our team so improvements can be made promptly. We hope to welcome you back once our updates are complete so you can enjoy the refreshed accommodations.
2.0分
家庭亲子
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We got the last parking space, right by construction vehicles, TV did not work, construction started outside our window before 7AM, sheets were scratchy. I would not recommend staying until construction is completed
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酒店回复: We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.
2.0分
其他
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Room was nice. However, internet was spotty, had to change rooms to be able to connect and stay connected. Exterior of the hotel is being resided, noisy in the day time. Breakfast was poor, no eggs of any type, hashbrowns were almost cooked, beef patty ( if that is what they were) was bland, french roast sticks was warm. Very close to yhe airport where you can hear yhe planes take iff.
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酒店回复: Dear Dale, we are happy to hear you enjoyed your room during your stay with us. We will be reviewing your feedback on our breakfast, we care for your feedback and are always trying to improve for our guests. We hope to see back when you visit Jacksonville .
4.0分
其他
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The room was clean quiet, and roomy.
Breakfast was typical. The location convient to the airport and restaurants and not too far from I95.
For the price I would stay there again.
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酒店回复: I am glad to hear that you find a great value in our hotel. We strive to give great service and clean comfortable rooms at a great value. Thank you for sharing your experience. The staff loves to hear when they receive positive feedback. We hope to see you soon at Jacksonville FL.
5.0分
其他
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The property was a bit tired looking but it's in an excellent location, our room was clean and tidy, there were a bunch of dining options a short drive away and I was very pleased with the free breakfast.
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酒店回复: Dear Margaret, I am glad to hear that you find a great value in our hotel. We strive to give great service and clean comfortable rooms at a great value. Thank you for sharing your experience. The staff loves to hear when they receive positive feedback. We hope to see you soon at Jacksonville FL.
1.0分
其他
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Everything was disgusting. The room smelled like mildew. They changed that another room smelled like urine. Very disappointing with Wyndham hotels. We asked to cancel our room and he credited us right away and he’s such a tell you guys that they approved it. We went to a new hotel nearby called Tru wish Sheraton.
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酒店回复: Dear Afsaneh, Thank you for taking the time to write a review of your stay. The issues you described are truly regrettable. We sincerely apologize for any inconvenience caused to you. Rest assured we will do everything we can to make the necessary improvements
我超爱这家酒店，它虽然不在繁忙的河畔市区，但位置僻静，离市中心却只有短短3分钟车程，非常方便。太棒了！我爱这里！！
房间干净但有异味
员工友善周到
接送服务不错
早餐种类少
房间里有蟑螂
接待非常热情周到，房间超级干净，而且环境非常安静。
Unfortunately, this hotel has gone downhill. They had ongoing construction that's been going on for about a year. And they happen to put me in a room where my first wake up call was Drilling straight to my bedroom at 6:45 in the morning the drilling was so loud that it woke me up and I was unable to get back to sleep and it went on for hours. I tried to get a refund but because I booked through a third party site I wasn't allowed to so the only thing they could do was change my room to the opposite side where no children was going on. My second one was okay but the carpet smelled. The breakfast was kind of run down smashed hash browns and some type of me that I couldn't even really tell what it was. The staff was okay one front desk person in the morning was really helpful and polite. However I probably wouldn't stay here again until they complete their renovations an update a few things.
Room had a wet water smell. It’s under construction maybe because of that. Friendly staff.
Bathroom knob came out easily hopefully they fixed it.
We got the last parking space, right by construction vehicles, TV did not work, construction started outside our window before 7AM, sheets were scratchy. I would not recommend staying until construction is completed
Room was nice. However, internet was spotty, had to change rooms to be able to connect and stay connected. Exterior of the hotel is being resided, noisy in the day time. Breakfast was poor, no eggs of any type, hashbrowns were almost cooked, beef patty ( if that is what they were) was bland, french roast sticks was warm. Very close to yhe airport where you can hear yhe planes take iff.
The room was clean quiet, and roomy.
Breakfast was typical. The location convient to the airport and restaurants and not too far from I95.
For the price I would stay there again.
The property was a bit tired looking but it's in an excellent location, our room was clean and tidy, there were a bunch of dining options a short drive away and I was very pleased with the free breakfast.
Everything was disgusting. The room smelled like mildew. They changed that another room smelled like urine. Very disappointing with Wyndham hotels. We asked to cancel our room and he credited us right away and he’s such a tell you guys that they approved it. We went to a new hotel nearby called Tru wish Sheraton.