酒店回复: Dear Shankar,Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced during your recent stay with us, particularly regarding the musty smell in your room and the delay in resolving the issue. We understand how frustrating this must have been—especially as it affected your health—and we truly regret the inconvenience caused.While we are relieved that a room change was eventually arranged, it is clear that the service you received did not reflect the high standards we promise, especially for our Club class guests. Please be assured that your comments about the condition of the room and staff training have been taken seriously and are being addressed with urgency.We value your feedback as it helps us improve, and we hope you will consider giving us another chance to provide you with the comfortable and exceptional experience you expected and deserve.Warm regards,
不错酒店很干净
非常差，订个KING ROOM 竟然给双床，告诉他搞错了，竟然和我说can combine the beds. ****!
床单，毛巾脏兮兮，黑黑的。退房时尽然没人，等了好久！各种的无礼和粗鲁！
谈不上服务，缺少培训。
在卢迪亚纳的凯悦酒店住得很愉快。客房服务特别周到，满足了我们的一切需求。酒店干净整洁，员工也很友好。
酒店很棒，员工态度好，早餐和客房服务质量也很好。
非常棒的酒店。餐厅和早餐都超级赞。工作人员非常非常友好，总是乐于助人。
非常棒的地方，服务也很热情。
位置很好
尽管我预订的是俱乐部房，但房间却充满霉味，标准也很差。工作人员培训不足。我反复抱怨后，他们才帮我换了房间，因为霉味让我的过敏加剧了。
入住过程非常漫长。工作人员告诉我们，准备房间只需10分钟。经过多次询问，他们花了2个小时才准备好房间。
我们在房间里发现了蟑螂。
我给弟弟订了行政套房。他和他老婆那天早些时候结婚了。我和表弟提前四个小时到柜台，要求用鲜花、巧克力和香槟来装饰房间。柜台人员打了个电话，然后说好的，就这么办。我们带着弟弟和他老婆来到酒店，帮他们办理了入住手续，然后就去了房间。结果他们居然只放了9-10片假树叶和2条毛巾，就这些。巧克力和香槟都没放。太失望了。经理一点帮助都没有。他竟然在凌晨1点左右非工作时间打电话给那名员工，而不是以经理的身份承担责任来帮忙解决问题。真是糟糕的经理。