酒店回复: Hola rosalba,Gracias por tomarse el tiempo para contarnos sobre su estadía en Red Roof Inn Atlanta Southwest. Es muy gratificante ver que disfrutó de su estadía y que encontró la habitación limpia y organizada. Nuestro objetivo es brindar una estadía limpia y cómoda para todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita.Esperamos continuar brindándole excelentes experiencias. Gracias nuevamente por compartir sus comentarios con nosotros. Esperamos recibirlo nuevamente en el futuro.Sincerely,AbigailRediResponse Specialist
2.0分
商务出差
Shower, pillows, and bedding were dirty. TV is old and doesn’t work. Staff is weird.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Atlanta Southeast. It is truly regrettable to hear that the state of the shower, pillows, bedding, the television and the possible encounter you had with our staff was less than satisfactory during your stay. We are deeply disheartened to read your comments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
5.0分
家庭亲子
The staff was so helpful with my personal situation and I recommend this establishment not only for the professionalism , but the quality and price of my stay
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酒店回复: Dear Recent Visitor,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta Southeast. We are absolutely delighted to hear about your positive experience at our establishment. It is gratifying to know that our staff was able to assist you with your personal situation and that you found our service both professional and of good quality, especially considering the price. Your recommendation means a great deal to us.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words are greatly appreciated. We hope to have the pleasure of welcoming you back in the future for another great experience.Sincerely,ErikaRed Roof Management RediResponse Specialist
2.0分
家庭亲子
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Had to manually push the elevator door close or it would keep opening. Could see fingerprints of other guests that had to do the same. Bathroom towels were folded, but saw dirt/stains on them. Wallpaper was bubbled along roofline (possible water leak in the past). Some may say you get what you pay for, but I consider these basic amenities regardless of price.
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酒店回复: Dear Jeff,Red Roof Inn Atlanta Southeast - Stockbridge is sorry to learn about the problems you faced with the elevator, towels, and wallpaper. Maintaining a high standard of cleanliness and ensuring all facilities are in excellent working order is a priority for us. Your feedback is invaluable, and we will investigate these issues thoroughly to prevent them from recurring. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,JonathanRed Roof Management RediResponse Specialist
1.0分
其他
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The staff here was amazing. The front desk clerk at 10pm who checked us in Sunday June 29 was very kind and welcoming. The woman who ste-up breakfast and checked us out on Monday June 30 was also very kind.
However the room was terrible. The sink was drooping at an angle - looked like it was about to fall off the wall. The drawers on the dresser rolled forward - would not stay closed. The room overall was very dirty - the floors needed a deep clean. Dust in the baseboars. The smoke alarm was missing - bare wires hung in its place. The worst part was that when we pulled back the sheets there were to long black hairs between the top sheet and the fitted sheet. The person at the front desk offered to move us or come up and change the room, but since my wife was already changing clothes, I wanted to change myself, which he allowed me to do. He did provide clean sheets upon request.
The grounds were beautifuly landscaped.
My impression is that this is a cheap owner who does not invest in his staff by paying them propertly and providing enough clean linens so they can have clean sheets to change, and/or that he does not have enough housekeeping staff to allow them enough time to properly clean
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酒店回复: Dear Douglas,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta Southeast - Stockbridge. We appreciate you taking the time to share your experience. I'm delighted to hear that you found our staff to be amazing and kind, particularly the front desk clerk and the breakfast attendant. However, I'm deeply concerned about the issues you encountered with the room's cleanliness, maintenance, and your discovery of hairs in the bed. Please accept our sincere apologies for the unpleasant experience you had and the inconvenience it has caused. I will address these issues with the rest of our team to ensure a better experience for our guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,JoeRed Roof ManagementRediResponse Specialist
没什么好抱怨的。睡觉过夜的好地方。
这次住宿体验很好，房间干净，前台服务态度好，地理位置也不错，我很喜欢。
工作人员态度很好，但最让我失望的是，我花了148美元订了一间带按摩浴缸的房间。然而房间却糟糕透了，枕头又扁又硬，床也硬得像石头，一边的弹簧都断了，浴缸看起来又旧又脏，其中一个灯的灯罩都快掉了，所有家具都破损不堪，有的凹陷，有的撕裂，浴室门关上后背面还有大洞，马桶盖也摇摇欲坠。总之，这个价格的房间，入住体验实在太差了。
房间很舒适，因为干燥，这也是我此行的目的。前台接待员也很周到。但我不太满意的是，我住了两晚，却没有提供额外的毛巾。除此之外，一切都很好。
客户服务很糟糕，电梯，没有陶瓷的木地板，房间，电视，你甚至看不到遥控器，浴室不起作用，蟑螂出来，熨斗不起作用，我第一次住一个地方，其中一个在房间里，他们进来打扫房间，里面有一个，麻婆是一条带棍子的毛巾。其实我不推荐给任何人。
第二天他们给我们的房间非常干净整洁，闻起来很香。位于一楼，#120。
Shower, pillows, and bedding were dirty. TV is old and doesn’t work. Staff is weird.
The staff was so helpful with my personal situation and I recommend this establishment not only for the professionalism , but the quality and price of my stay
Had to manually push the elevator door close or it would keep opening. Could see fingerprints of other guests that had to do the same. Bathroom towels were folded, but saw dirt/stains on them. Wallpaper was bubbled along roofline (possible water leak in the past). Some may say you get what you pay for, but I consider these basic amenities regardless of price.
The staff here was amazing. The front desk clerk at 10pm who checked us in Sunday June 29 was very kind and welcoming. The woman who ste-up breakfast and checked us out on Monday June 30 was also very kind.
However the room was terrible. The sink was drooping at an angle - looked like it was about to fall off the wall. The drawers on the dresser rolled forward - would not stay closed. The room overall was very dirty - the floors needed a deep clean. Dust in the baseboars. The smoke alarm was missing - bare wires hung in its place. The worst part was that when we pulled back the sheets there were to long black hairs between the top sheet and the fitted sheet. The person at the front desk offered to move us or come up and change the room, but since my wife was already changing clothes, I wanted to change myself, which he allowed me to do. He did provide clean sheets upon request.
The grounds were beautifuly landscaped.
My impression is that this is a cheap owner who does not invest in his staff by paying them propertly and providing enough clean linens so they can have clean sheets to change, and/or that he does not have enough housekeeping staff to allow them enough time to properly clean