酒店回复: Hi Tatiana,We're sorry to hear about your experience with the cleanliness and amenities in your room. We take these issues seriously and will address them with our housekeeping team to prevent such occurrences in the future. Your feedback is valuable to us.Sincerely,Sonesta Management Team
5.0分
商务出差
原文
翻译提供方：Google
好的
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酒店回复: Hi Dante,Thank you for your excellent rating. We're thrilled to know you had a pleasant stay with us.Sincerely,Sonesta Management Team
3.0分
家庭亲子
原文
翻译提供方：Google
价格
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酒店回复: Dear Jenniffer,It was a pleasure hosting you. That said, we apologize for any concerns you had regarding our prices. We always strive to offer the best value. Nevertheless, we hope you enjoyed your time here in Stockbridge and wish you well.
1.0分
其他
Its outdated , roaches , weird smellin bathrooms shower curtains that havent been wash or washed properly .
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you encountered during your stay. We are committed to improving and ensuring a more comfortable experience for our guests. Your comments have been shared with our maintenance and housekeeping teams for immediate attention.Sincerely,Sonesta Management Team
1.0分
其他
I didn’t even stay at room and they would not let me get a refund the clerk at desk was very rude
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酒店回复: We apologize for the unpleasant experience you encountered with our service. We take feedback like this seriously and will address your concerns with our team to improve our service quality. For any refund inquiries, the third-party site you booked with will be able to assist you. Thank you for bringing this to our attention.Sincerely,Sonesta Management Team
5.0分
其他
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No pets!
Overall it was a nice stay. They are still doing some upgrades but the ones they have done are nice. Bring a blanket or a throw, and if your doing an extended stay and you like fresh towels daily…bring your own. Other than that it was a nice stay.
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酒店回复: Thank you for your understanding and positive feedback. We are delighted to hear that you enjoyed your stay and appreciated the upgrades. Your suggestions are valuable, and we'll take them into consideration as we continue to improve. We hope to welcome you back soon!Sincerely,Sonesta Management Team
1.0分
其他
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Booked second time by mistake nasty hotel WiFi sucks doors not secure people walking around looking homeless I definitely would not recommend this place unless you’re just looking to creep
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酒店回复: Hi Kelvin,We are sorry to hear about your recent experience. We strive to provide a comfortable and secure environment, and it seems we fell short during your stay. Your feedback regarding the WiFi and security is important, and we'll address these concerns with our team. Thank you for bringing this to our attention.Sincerely,Sonesta Management Team
4.0分
商务出差
Keys
It was nice. I don’t like that you can only have one key. With two adults there should always be 2 keys.
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酒店回复: Hi Antonia,Thank you for taking the time to share your feedback. We're glad to hear that you found your stay nice. We appreciate your suggestion regarding the room keys, and we'll certainly take it into consideration to enhance future guest experiences.Sincerely,Sonesta Management Team
1.0分
家庭亲子
The ac literally leaked all over my room and they gave me no extra towels or anything
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酒店回复: Thank you for bringing this issue to our attention. I’m sorry for the inconvenience you experienced with the air conditioning in your room and the lack of additional towels. We are addressing these concerns with our team to ensure improvements are made.Sincerely,Sonesta Management Team
1.0分
其他
Very nasty and drug infested doors don’t completely lock people standing around outside loud music tv to small want book ever again
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酒店回复: Hi Kelvin,Thank you for sharing your concerns. We're sorry to hear about the issues you encountered, including cleanliness and noise levels. We always aim to provide a comfortable experience and limit disruptions as much as we can within our control. Our team is always on hand to ensure your comfort and encourage you to reach out during your stay for any concerns. Your comfort and safety are our top priority, and we take these matters seriously and will address them with our team. Your feedback is valuable in our efforts to improve our guest experience.Sincerely,Sonesta Management Team
房间清洁得很差，到处都是头发，我们四个人只有两条毛巾，没有肥皂，没有洗发水和护发素。
我不推荐它
好的
价格
Its outdated , roaches , weird smellin bathrooms shower curtains that havent been wash or washed properly .
I didn’t even stay at room and they would not let me get a refund the clerk at desk was very rude
No pets!
Overall it was a nice stay. They are still doing some upgrades but the ones they have done are nice. Bring a blanket or a throw, and if your doing an extended stay and you like fresh towels daily…bring your own. Other than that it was a nice stay.
Booked second time by mistake nasty hotel WiFi sucks doors not secure people walking around looking homeless I definitely would not recommend this place unless you’re just looking to creep
Keys
It was nice. I don’t like that you can only have one key. With two adults there should always be 2 keys.
The ac literally leaked all over my room and they gave me no extra towels or anything
Very nasty and drug infested doors don’t completely lock people standing around outside loud music tv to small want book ever again