酒店回复: Thank you so much for the wonderful feedback! We're thrilled to hear you enjoyed your stay, especially the relaxing essential oil aroma and your time at Salty’s by the pool. It’s great to know everything from the room to the food and drinks made your visit memorable. We truly appreciate your kind words and hope to welcome you back again soon!
5.0分
其他
原文
翻译提供方：Google
别担心，开心就好！
工作人员非常友好、周到且专业。他们提供了资源，最终在车辆紧急情况下发挥了巨大作用。入住体验非常棒。
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酒店回复: Thank you so much for your 10/10 feedback! We’re thrilled to hear that our staff was able to make your stay enjoyable and assist you during your car emergency. Providing friendly, attentive service is always our goal, and it’s wonderful to know we could be of help. We truly appreciate your kind words and look forward to welcoming you back for another wonderful stay!
酒店回复: Thank you so much for your kind words and continued loyalty, it means a lot to us!We’re so glad you always have a great time during your stays. We do apologize again for the A/C issue during your most recent visit, but we're happy to hear our team was able to respond quickly and kindly.We look forward to welcoming you back for another wonderful stay soon!
1.0分
其他
原文
翻译提供方：Google
住宿体验很棒。房间空调不太好。我提过几次要求，但都没解决。
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酒店回复: Thank you for taking the time to share your experience with us. While I’m glad to hear your stay had some positive aspects, I’m truly sorry that the issue with the air conditioning was not resolved during your time with us.We sincerely apologize for the inconvenience this caused, especially after multiple requests. That’s not the level of service we strive to provide, and I’ve shared your comments with our team to ensure this is addressed and prevented in the future.Your feedback is incredibly valuable, and we hope you’ll consider giving us another opportunity in the future to provide you with the comfortable, seamless stay you deserve.
4.0分
朋友出游
原文
翻译提供方：Google
好的
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酒店回复: Thank you for taking the time to share your feedback! We appreciate your comments and hope to make your next stay even better.
5.0分
其他
Beautiful, well maintained facility. Large comfortable rooms and close to many dining and beach options.
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酒店回复: Thank you for the fantastic 10/10 review! We truly appreciate your kind words and hope to welcome you back to Jekyll Island soon.
5.0分
家庭亲子
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We enjoyed our stay very much. The staff were all welcoming and friendly. The food at Willets restaurant was amazing. Loved Saltys the poolside bar. Fast elevators, spacious room and very comfortable beds and pillows. Loved the location and the complimentary shuttle service was a very nice perk. Thank you very much to everyone at Westin for making our stay on Jekyll Island very enjoyable.
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re delighted to hear that you enjoyed your stay—from our welcoming staff and spacious rooms to your dining experiences at Willets and Salty’s. We’re glad the location and complimentary shuttle added to your visit as well. It was our pleasure to host you on Jekyll Island, and we hope to welcome you back again soon!
5.0分
其他
Resort was very clean and staff was very friendly. Had a great time and will definitely look to stay there again.
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酒店回复: Thank you for the fantastic 10/10 review! We’re thrilled you enjoyed the staff and comfort of your stay. We truly appreciate your kind words and hope to welcome you back to Jekyll Island soon.
3.0分
其他
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Sea view room is misleading. There are few which are real sea view but many on the side are also classified as such. Thankfully staff helped me to get a real one. Thankfully 1 last one was left. I think these should be classified properly.
Otherwise nice calm beach and many local small restaurants on walk. Though place still need upgrade on food options to be a better beach destination. I felt best in the area was hotel restaurant itself. Many ev stations helped me as i travelled in ev car.
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酒店回复: Thank you for sharing your feedback with us. I’m glad our team was able to assist in finding a room that better matched your expectations. Your comments regarding the room descriptions are appreciated, and I will be sure to share them with our management team for review.We’re happy to hear you enjoyed the calm beach, the convenience of nearby restaurants, and our on-site dining options - as well as the availability of EV charging stations. We value your input as it helps us continue improving the guest experience, and we hope to welcome you back for an even better stay in the future.
5.0分
情侣出游
Awesome location and feeling luxurious. Staff was super friendly and helpful. Charming town right across the street.
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酒店回复: Thank you for your 10/10 feedback! We’re delighted that your experience met and exceeded your expectations. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another exceptional stay.
服务超棒！房间干净整洁，精油香氛令人放松。我们整个入住体验都很棒！泳池边的 Salty 餐厅提供美味的饮品和食物。感谢您让我们拥有美好的住宿体验！
别担心，开心就好！
工作人员非常友好、周到且专业。他们提供了资源，最终在车辆紧急情况下发挥了巨大作用。入住体验非常棒。
我们在这里住过好几次了，每次都玩得很开心！最近一次入住的时候，酒店的空调确实坏了，但他们很快就修好了，而且在维修过程中非常热情周到！
住宿体验很棒。房间空调不太好。我提过几次要求，但都没解决。
好的
Beautiful, well maintained facility. Large comfortable rooms and close to many dining and beach options.
We enjoyed our stay very much. The staff were all welcoming and friendly. The food at Willets restaurant was amazing. Loved Saltys the poolside bar. Fast elevators, spacious room and very comfortable beds and pillows. Loved the location and the complimentary shuttle service was a very nice perk. Thank you very much to everyone at Westin for making our stay on Jekyll Island very enjoyable.
Resort was very clean and staff was very friendly. Had a great time and will definitely look to stay there again.
Sea view room is misleading. There are few which are real sea view but many on the side are also classified as such. Thankfully staff helped me to get a real one. Thankfully 1 last one was left. I think these should be classified properly.
Otherwise nice calm beach and many local small restaurants on walk. Though place still need upgrade on food options to be a better beach destination. I felt best in the area was hotel restaurant itself. Many ev stations helped me as i travelled in ev car.
Awesome location and feeling luxurious. Staff was super friendly and helpful. Charming town right across the street.