酒店回复: I am saddened to hear that your stay wasn't pleasant. Please rest assured that we are currently renovating. We just had the building painted and parking lot refinished. I am working closely with staff to ensure our guests are getting the amenities that they pay for. We hope you will consider us in the future and hopefully we can redeem ourselves.
酒店回复: Thank you for leaving us a review, you will be happy to know we have recently redone our parking lot to address this concern, we thank you for your business and hope you have a great week.
5.0分
家庭亲子
原文
翻译提供方:Google
虽然大家都很友善,但Jason还是做得超出了他的职责范围。由于我的残疾,他做了许多事来帮助我。
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酒店回复: Thank you for taking the time to write a review of the Baymont by Wyndham Kokomo, we appreciate your feedback and are happy our staff were able to assist you so well. We appreciate your business and hope you will visit us again the next time your travels bring you our way.
5.0分
其他
原文
翻译提供方:Google
如果泳池开放就更好了。泳池看起来很干净,水泵也在运转,因为你可以看到水流在流动。
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酒店回复: Thank you for taking the time to write a review to our property Richard, we value your feedback and are working to get the heater in the pool fixed as soon as possible as we know people enjoy using it. We thank you for your patronage and we hope to host you again soon!
1.0分
家庭亲子
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No lighting on the building sign was not lit drove around the block 2 or 3 times looking for the hotel. When we finally found the entrance, we hit a huge pothole I'm talking 3-4 feet wide 10-12 inches deep that we could not see because of no lights in the parking lot. The picture shown in the advertisement looks nothing like what it actually looks like. Breakfast consisted of waffles, 1 apple, 6 oranges and an orange juice machine that was out of order. This hotel should be shut down till all renovations are complete and the parking lot is repaved, potholes everywhere. I will not return to this or any Whyndum properties.
酒店回复: Thank you for your feedback, have a good weekend.
3.0分
其他
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The hotel and room was clean, but there were a lot of little bits of disrepair. Chipped and peeling paint on the exterior, rough and pothole filled parking lot, broken tiles in the lobby, damaged drywall in the rooms.
There was also a very limited selection for breakfast and the juice machine was out of order all week.
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酒店回复: Thank you for leaving a review of our property, we appreciate your feedback and patronage and hope you will be able to stay with us once our remodel is done. We also are pleased to report that our building is being painted.
2.0分
家庭亲子
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Customer service was well and expected there is only so much the the host can co trol but the property and rooms were of poor quality. Two of the back doors did not lock for those going in and out as they please. Parking lots is nothing but potholes. Lighting in the hall ways is very poor. My room had two bulbs blown. Did a good check for bedbugs and nothing that was a good thing.i will not recommend. The pool was less than impressive tiles chipping and unsafe. Dirty all around the carpet stains were curious and plain raised too many questions for a second booking
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酒店回复: We are sorry to hear that you did not enjoy your stay with us more. We hope you will be able to visit us again once our remodel is complete, and we hope you have a great weekend.
这个地方真是太令人失望了。(我们住的是特大床套房)它看起来和你在网上预订时看到的图片完全不一样。停车场和大楼需要好好打理一下。里面的地毯也需要更换。我们房间的地毯很脏。浴室状况很糟糕,浴缸/淋浴间有裂缝和洞,窗帘杆几乎撑不住了。味道难闻(我们不得不用喷雾和清洁用品来应付)。早餐简直糟透了,什么都吃不消。我们经常旅行,这可能是迄今为止住过的最令人失望的地方之一。😔
停车场简直就是个换轮胎的陷阱。坑坑洼洼。这房子换了好几次主人,应该有人来帮它增值,而不是为了捞点儿钱。酒店经理金伯利确实为我女儿提供了住宿。副经理简直太粗鲁了。这房子潜力巨大,就是没人投资。这次入住还行,达到了预期目的。
网站上的图片不一样。
第二个前台工作人员很粗鲁,我跟他抱怨了一下,他说我一走进去就很粗鲁,嗯,不行,我一整天都在路上,累坏了。如果你在工作,就应该对任何进入你工作场所的人都友好。另外,大楼看起来和图片不一样,我们没注意到,不得不掉头回去。
房子可以翻新一下,而且建筑本身和网上的图片完全不一样。我入住时值班的人一点也不友好。房子很安静。我以为不允许带宠物,结果在窗户里看到了一只猫。看得出来那里有人住。
房间舒适干净。我们一家人住了一晚,还算可以。但是,由于气温太高,泳池关闭了。停车场有大坑。早餐种类也非常有限。
虽然大家都很友善,但Jason还是做得超出了他的职责范围。由于我的残疾,他做了许多事来帮助我。
如果泳池开放就更好了。泳池看起来很干净,水泵也在运转,因为你可以看到水流在流动。
No lighting on the building sign was not lit drove around the block 2 or 3 times looking for the hotel. When we finally found the entrance, we hit a huge pothole I'm talking 3-4 feet wide 10-12 inches deep that we could not see because of no lights in the parking lot. The picture shown in the advertisement looks nothing like what it actually looks like. Breakfast consisted of waffles, 1 apple, 6 oranges and an orange juice machine that was out of order. This hotel should be shut down till all renovations are complete and the parking lot is repaved, potholes everywhere. I will not return to this or any Whyndum properties.
The hotel and room was clean, but there were a lot of little bits of disrepair. Chipped and peeling paint on the exterior, rough and pothole filled parking lot, broken tiles in the lobby, damaged drywall in the rooms.
There was also a very limited selection for breakfast and the juice machine was out of order all week.
Customer service was well and expected there is only so much the the host can co trol but the property and rooms were of poor quality. Two of the back doors did not lock for those going in and out as they please. Parking lots is nothing but potholes. Lighting in the hall ways is very poor. My room had two bulbs blown. Did a good check for bedbugs and nothing that was a good thing.i will not recommend. The pool was less than impressive tiles chipping and unsafe. Dirty all around the carpet stains were curious and plain raised too many questions for a second booking