酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We understand how disappointing it must have been to encounter maintenance and cleanliness concerns during your stay.Please know that we take your comments very seriously. Our pool was temporarily closed for necessary maintenance to ensure guest safety, and we regret that this was not more clearly communicated at the time of booking. Since your visit, our team has addressed several of the issues you mentioned, including repairs to room fixtures, lock replacements, and updates to common areas. We are also working closely with our maintenance and housekeeping departments to ensure the property reflects the high standards our guests deserve.We’re glad to hear that our staff provided courteous service throughout your stay, and we truly appreciate your recognition of their efforts. Your feedback helps us improve, and we hope you’ll consider giving us another opportunity in the future to provide you with a better experience.
酒店回复: I am saddened to hear that your stay wasn't pleasant. Please rest assured that we are currently renovating. We just had the building painted and parking lot refinished. I am working closely with staff to ensure our guests are getting the amenities that they pay for. We hope you will consider us in the future and hopefully we can redeem ourselves.
酒店回复: Thank you for leaving us a review, you will be happy to know we have recently redone our parking lot to address this concern, we thank you for your business and hope you have a great week.
5.0分
家庭亲子
原文
翻译提供方：Google
虽然大家都很友善，但Jason还是做得超出了他的职责范围。由于我的残疾，他做了许多事来帮助我。
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酒店回复: Thank you for taking the time to write a review of the Baymont by Wyndham Kokomo, we appreciate your feedback and are happy our staff were able to assist you so well. We appreciate your business and hope you will visit us again the next time your travels bring you our way.
5.0分
其他
原文
翻译提供方：Google
如果泳池开放就更好了。泳池看起来很干净，水泵也在运转，因为你可以看到水流在流动。
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酒店回复: Thank you for taking the time to write a review to our property Richard, we value your feedback and are working to get the heater in the pool fixed as soon as possible as we know people enjoy using it. We thank you for your patronage and we hope to host you again soon!
2.0分
其他
Pool was down for maintenance, tub water was brown when started. Ceiling leaked in the hallway. No signage for room numbers etc. Breakfast was good :)
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酒店回复: Thank you for taking the time to share your feedback with us. We truly appreciate you choosing our property for your stay.We’re glad to hear that you enjoyed our breakfast, but we’re very sorry to learn about the issues you encountered during your visit. Your experience with the pool closure, discolored water, hallway leak, and lack of signage does not reflect the standard we strive to uphold. We understand how frustrating those setbacks can be, and we apologize for the inconvenience they caused.We value your feedback, as it helps us improve the guest experience. We hope to have the opportunity to welcome you back for a more enjoyable and seamless stay.
我们的住宿体验非常棒！Kim、Mick 和 Amy 都非常友好热情，乐于助人。我们的所有需求都得到了满足。房间一尘不染。每日早餐也很丰盛美味。
每次路过，工作人员都会热情地向我们问好并报以微笑。我们非常享受这次住宿，强烈推荐印第安纳州科科莫市温德姆湾蒙特酒店。
关于游泳池，我被误导了——它脏兮兮的，在我入住期间还关闭维修。酒店外观凌乱不堪，弥漫着刺鼻的异味，有人甚至在入口处吸烟。酒店内部，走廊和房间的地毯都污渍斑斑。我预订了两个房间，门上的安全锁要么坏了，要么就丢失了。床很不舒服，毛巾架也从墙上松了下来。电视线裸露在外，电视周围的墙面未经拆除就被重新粉刷，效果很不专业。椅子上沾满了污渍，地砖也开裂了，很危险。
总的来说，我对酒店的状况非常失望。虽然工作人员彬彬有礼，尽了最大努力，但他们不得不管理这样一家维护不善的酒店，这真是太可惜了。客房服务团队似乎在尽职尽责，但酒店本身看起来几乎像是被废弃了一样——尤其是从外面看。就连浴缸也被粉刷过，而且油漆已经开始开裂了。
这个地方真是太令人失望了。（我们住的是特大床套房）它看起来和你在网上预订时看到的图片完全不一样。停车场和大楼需要好好打理一下。里面的地毯也需要更换。我们房间的地毯很脏。浴室状况很糟糕，浴缸/淋浴间有裂缝和洞，窗帘杆几乎撑不住了。味道难闻（我们不得不用喷雾和清洁用品来应付）。早餐简直糟透了，什么都吃不消。我们经常旅行，这可能是迄今为止住过的最令人失望的地方之一。😔
停车场简直就是个换轮胎的陷阱。坑坑洼洼。这房子换了好几次主人，应该有人来帮它增值，而不是为了捞点儿钱。酒店经理金伯利确实为我女儿提供了住宿。副经理简直太粗鲁了。这房子潜力巨大，就是没人投资。这次入住还行，达到了预期目的。
网站上的图片不一样。
第二个前台工作人员很粗鲁，我跟他抱怨了一下，他说我一走进去就很粗鲁，嗯，不行，我一整天都在路上，累坏了。如果你在工作，就应该对任何进入你工作场所的人都友好。另外，大楼看起来和图片不一样，我们没注意到，不得不掉头回去。
房子可以翻新一下，而且建筑本身和网上的图片完全不一样。我入住时值班的人一点也不友好。房子很安静。我以为不允许带宠物，结果在窗户里看到了一只猫。看得出来那里有人住。
房间舒适干净。我们一家人住了一晚，还算可以。但是，由于气温太高，泳池关闭了。停车场有大坑。早餐种类也非常有限。
虽然大家都很友善，但Jason还是做得超出了他的职责范围。由于我的残疾，他做了许多事来帮助我。
如果泳池开放就更好了。泳池看起来很干净，水泵也在运转，因为你可以看到水流在流动。
Pool was down for maintenance, tub water was brown when started. Ceiling leaked in the hallway. No signage for room numbers etc. Breakfast was good :)