The hotel is situated in "downtown" Rhinelander, where my son and I traveled to for a multi-day cycling event. Though, downtown, the setting surrounding the hotel is far from desirable to look at... With rundown homes, scenes of drunk people leaving the bar nextdoor, and the unkempt asphalt parking lot. The staff were rude / unwelcoming, and it seemed that their guests were a burdon to them. The room was renovated, from some previous state of being, to what it is now, without much attention to detail; shotty, sloppy caulking and painting. The HVAC was functional. The door to our balcony was difficult to open / close, and every time we went out there, we could smell nothing but cigarette smoke visiting us from other rooms' balconies. The floor was absolutely filthy, and we never received any service... I never saw a single cleaning person in three days. The linens were all old, thin, dingy, and stained, though I believe they were clean... We never received any fresh towels or mid-stay cleaning. We did not use the pool or hot tub, as the water was a bit cloudy for my taste. The free breakfast is exactly what you'd expect after reading the above, too... We did not partake.

I would not stay here again, nor would I recommend the establishment to friends or family.

It was the last hotel available when we arrived. The room was dirty. A huge Hairball inside the pillows on the bed. Bathroom small and cramped, toilet didn't flush properly, water leaked out of the shower. Garbage can (smelly and gross) inside entrance door. Layout was very cold and unwelcoming. No real places to actually sit on at arrival. The food was not too good either. Worst place to stay at.

Staff gave good recommendations on where to eat in town. Location to the quaint downtown was great. The bed was comfortable and I had a good sleep. Breakfast was OK. Bathroom sink could have been a little more clean (could be hardwater ring in basin).

Lobby was unattended the majority of the time and could only reach by phone. Maintenance outside was not good. Liked the comfort of the bed...bathroom super small. Prices were high for what you got!!

The parking lot was not welcoming or clean. After getting to my room both queen beds had stains on the bedding, sheets, and pillows. I did not get refund and cancelled my

We stayed 3 nights, got to room bedding was dirty on one bed with stains, they never came to change out when asking staff in the hall , floors were sticky, had to wear shoes or your feet would be dirty, pillows were comfy, bed not so much, hot shower with great pressure, sink though didn’t drain well, no working fan in bathroom , housekeeping never came during stay to give new towels, had to ask for them and try to find someone to get them, breakfast was ok nothing fancy as it’s included with stay, lots of cracks in ceiling that was plastered over not very well , they do have potential to be a good option to stay they need to work on cleaning better and customer service, better beds and making sure to have clean towels daily to room. Was walking distance to many dive bars that were good and found a good breakfast place called Dinky Diner.