Restaurant was closed when I checked in. Not exactly the convenience I was looking for by having a restaurant attached to the hotel.
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酒店回复: Dear Guest,Thank you for your feedback, and for taking the time to write about your visit.Thank you for your 100% rating and for sharing your feedback. We’re sorry to hear that the restaurant was closed when you checked in, and we understand how inconvenient that must have been, especially when expecting on-site dining. Your comments are appreciated, and we will review our hours and communication to ensure a better experience for our guests. We hope to welcome you back for a more seamless stay.Kind regards,Jory NeufeldFront Desk Supervisor
5.0分
其他
The hotel let us use the breakfast room for a gathering of friends in the evening. It was wonderful to have the space to gather to socialize.
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酒店回复: Dear Guest,Thank you for your feedback, and for taking the time to write about your visit.Thank you for your kind feedback! We’re delighted to hear that you enjoyed using our breakfast room for your gathering and that it provided a wonderful space for your friends to socialize. We look forward to welcoming you back again soon.Kind regards,Jory NeufeldFront Desk Supervisor
5.0分
其他
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The room was spotless and the kitchenette suite has everything you nee and more. It was amazing. The staff were fantastic, tge breakfast was delicious with so many choices. And the pool and hot tub were great and very clean.
I will be back.
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酒店回复: Dear Guest,Thank you for your feedback, and for taking the time to write about your visit.We’re absolutely delighted to hear that you enjoyed your stay — from the spotless kitchenette suite and delicious breakfast to the clean pool and hot tub. It’s also wonderful to know our team made such a positive impression. Your kind words mean a lot to us and will be shared with the entire staff.We look forward to welcoming you back to Pomeroy Inn & Suites Olds soon!Kind regards,Naphaphorn KokoskiFront Desk Manager
5.0分
其他
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The room was great, I just wish the front desk service was a little bit nicer tbh, she was kind of stand offish with me and I’m not sure why. Food was great however it didn’t sit well in my stomach afterwards, so maybe some healthier options
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酒店回复: Dear Guest,Thank you for your feedback, and for taking the time to write about your visit.We’re glad to hear you enjoyed your room and breakfast overall, but we’re truly sorry to learn that your interaction at the front desk did not meet your expectations. We take pride in offering warm and welcoming service to every guest, and your feedback has been shared with our team as a reminder of the importance of consistent hospitality.We also appreciate your suggestion for healthier breakfast options and will share it with our food and beverage team for review.Thank you again for your honesty — it helps us continue to improve. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind regards,Naphaphorn KokoskiFront Desk Manager
5.0分
其他
Place was very clean and beautiful, breakfast was really good. One of the more nicer hotels I have been in a long time.
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酒店回复: Dear Guest,Thank you for your feedback, and for taking the time to write about your visit.Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay, especially our clean and beautiful property and the breakfast offerings. It’s great to know we stood out as one of the nicest hotels you’ve visited in a while. We truly appreciate your kind words and look forward to welcoming you back again soon!Kind regards,Jory NeufeldFront Desk Supervisor
5.0分
商务出差
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Nice hotel, clean and comfortable. Quiet. Simple breakfast provided.
No one was readily available at the front desk for check in, check out, or to receive a call in the evening for a question, but otherwise decent stay.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear you found the hotel clean, comfortable, and quiet, and that you enjoyed our simple breakfast.We do apologize for the inconvenience you experienced with Front Desk availability. This is not the level of responsiveness we aim to provide, and we appreciate you bringing it to our attention. We will be reviewing this with our team to ensure better coverage, especially during evening hours.Thank you again for staying with us. We hope to welcome you back for an even smoother and more enjoyable experience.
4.0分
家庭亲子
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Clean room but somehow sink in bathrooms was oddly placed out of alignment and more towarsd left didn't fit in woth aligned mirror. Otheriwse quiet which was nice. Breakfast was good. Only complain is that beds were not comfy as o expected. They were average
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酒店回复: Dear Guest,Thank you for your feedback, and for taking the time to write about your visit.We’re glad to hear you enjoyed the cleanliness of your room, the quiet atmosphere, and our breakfast service. We also appreciate your constructive feedback regarding the bathroom sink alignment and bed comfort. Your comments have been shared with our maintenance and management teams so we can review and improve these areas for future stays.We look forward to welcoming you back to Pomeroy Inn & Suites Olds soon!Kind regards,Naphaphorn KokoskiFront Desk Manager
5.0分
其他
This is our go to hotel in OIds due to room comfort, price, friendly staff and fabulous breakfasts.
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酒店回复: Dear Kristina,Thank you for your feedback, and for taking the time to write about your visit.We’re delighted to hear that we continue to be your go-to hotel in Olds! It’s wonderful to know you enjoy our comfortable rooms, great value, friendly staff, and delicious breakfast. Your kind words truly mean a lot to our team.We look forward to welcoming you back to Pomeroy Inn & Suites Olds soon!Kind regards,Naphaphorn KokoskiFront Desk Manager
服务热情周到，早餐美味。午餐和晚餐价格也不贵。
住得非常愉快！
Restaurant was closed when I checked in. Not exactly the convenience I was looking for by having a restaurant attached to the hotel.
The hotel let us use the breakfast room for a gathering of friends in the evening. It was wonderful to have the space to gather to socialize.
The room was spotless and the kitchenette suite has everything you nee and more. It was amazing. The staff were fantastic, tge breakfast was delicious with so many choices. And the pool and hot tub were great and very clean.
I will be back.
The room was great, I just wish the front desk service was a little bit nicer tbh, she was kind of stand offish with me and I’m not sure why. Food was great however it didn’t sit well in my stomach afterwards, so maybe some healthier options
Place was very clean and beautiful, breakfast was really good. One of the more nicer hotels I have been in a long time.
Nice hotel, clean and comfortable. Quiet. Simple breakfast provided.
No one was readily available at the front desk for check in, check out, or to receive a call in the evening for a question, but otherwise decent stay.
Clean room but somehow sink in bathrooms was oddly placed out of alignment and more towarsd left didn't fit in woth aligned mirror. Otheriwse quiet which was nice. Breakfast was good. Only complain is that beds were not comfy as o expected. They were average
This is our go to hotel in OIds due to room comfort, price, friendly staff and fabulous breakfasts.