酒店回复: Estimado Antonio:Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estancia en el Red Roof Inn & Suites Wilmington - New Castle. Nos complace leer que quedó satisfecho con su estancia. En Red Roof, los comentarios de nuestros huéspedes siempre son bienvenidos, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir su experiencia. Esperamos verlo en sus próximos viajes.Atentamente,JonathanRed Roof Management RediResponse Specialist
2.0分
家庭亲子
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1.0分
情侣出游
You are so correct in asking if the room was neglected yes it was the bed give an appearance of being clean but it wasn’t.
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酒店回复: Hello Valued Guest! Thank you for your comments. Our records indicate that you’ve filed a Guest Relations case with our dedicated team. We're glad to see you reached the appropriate department and will allow you to work directly with them toward a resolution. Should you have any further concerns, please let us know. Thank you again!Sincerely,ShennaRed Roof ManagementRediResponse Specialist
3.0分
其他
Too much noice outer area in lobby , but bed is very comfortable , room is huge !!! No room service !!!
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Wilmington - New Castle. We're glad to hear you found the bed comfortable and the room spacious. However, we are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible noise in the lobby you described.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We appreciate you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
2.0分
其他
Staff not friendly at all, rooms old and everything broken in the room. Iron, Lights, phone all broken. Staff rude....
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酒店回复: Dear Hotel Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Wilmington - New Castle. I am sorry to hear about the issues you experienced during your recent stay. I sincerely apologize that our staff did not meet your expectations for friendliness and that you encountered several broken items in your room, including the iron, lights, and phone. This is not the standard of service we aim to provide. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
2.0分
其他
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There was no one at the front desk when i checked in.After 15 to 18 min wait, i finally get a room key..go to the room and the key does not work. I had to go back and forth THREE times before i got a key to work. Then i had to jiggle the key to get it to work
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酒店回复: Hello David,We do apologies for the wait at the FD, But the staff went to check the housekeeping employees work to get the clean rooms. Because as its weekend and also guest started checking in for the rooms. The key is programmed with your room number as guest had the key over the electronic device, the key didn't work So, immediately Siva at the desk and programmed the key and Aswell as the lock.But we do apologies for the delay.Thank You,Sailaja
1.0分
其他
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I Hate Giving Bad Reviews But They Earned It
Not a good place to stay. Our room should not have been rented out by the property. Among other things, we had horrible animal smell, holes in the bathroom door, mold on ceiling in the bathroom, cigarette burns on the comforter and more. We were originally going to stay 4 nights but checked out the first morning, refund or no refund. I can share pictures and videos if anyone would like to see it.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Wilmington - New Castle. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unpleasant smell you encountered in the room and the state of the bathroom door. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ReysheRed Roof Management RediResponse Specialist
就这价格来说，酒店还不错。地理位置正合我意。至少在我入住的时候（2024年8月），我会建议大家要一楼的房间。
还不错，地理位置很好，靠近威尔明顿河畔，那里有很多不错的餐馆！
工作人员不是很友好，房间很干净。
非常好，我推荐它。
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You are so correct in asking if the room was neglected yes it was the bed give an appearance of being clean but it wasn’t.
Too much noice outer area in lobby , but bed is very comfortable , room is huge !!! No room service !!!
Staff not friendly at all, rooms old and everything broken in the room. Iron, Lights, phone all broken. Staff rude....
There was no one at the front desk when i checked in.After 15 to 18 min wait, i finally get a room key..go to the room and the key does not work. I had to go back and forth THREE times before i got a key to work. Then i had to jiggle the key to get it to work
I Hate Giving Bad Reviews But They Earned It
Not a good place to stay. Our room should not have been rented out by the property. Among other things, we had horrible animal smell, holes in the bathroom door, mold on ceiling in the bathroom, cigarette burns on the comforter and more. We were originally going to stay 4 nights but checked out the first morning, refund or no refund. I can share pictures and videos if anyone would like to see it.