酒店回复: Cher(e) client(e), Nous tenons à vous informer que notre établissement dispose d’un réseau Wi-Fi ouvert et accessible gratuitement à tous nos clients dans tout l’hôtel. Notre complexe comprend 7 piscines réparties dans l’ensemble du resort, offrant ainsi de nombreux espaces pour la détente et le plaisir. Nous sommes désolés que vous ayez eu une mauvaise expérience avec des fumeurs à proximité. Sachez que dans les zones extérieures, il est permis de fumer, mais nous veillons à ce que cela ne gêne pas nos clients, notamment les plus jeunes. Concernant l’insonorisation des chambres, nous prenons votre remarque très au sérieux et étudierons les améliorations possibles. Enfin, nous souhaitons clarifier que les mineurs portent une bracelet différente de celle des adultes, et conformément à la loi, aucun membre de notre personnel ne sert d’alcool aux moins de 18 ans. Nous vous remercions pour votre retour et espérons que ces informations vous rassureront. Cordialement, Evenia Hotels
3.0分
家庭亲子
原文
翻译提供方：Google
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预订时要小心。度假村有四家酒店，据说都是四星级酒店，但事实并非如此。我们住的那家Suits酒店是翻新过的，其他的都没有。Palace酒店看起来也不错，但Park and Garden酒店有些老旧了。Park酒店的前台好像有40年的历史了。不过，所有酒店的价格都差不多，或者差不多。说实话，比如去Park酒店，我可不会花和我们一样的价钱……他们应该研究一下。还有好几种全包式手环！网站上没有解释也没有提供；只有金色的。我们到那里后，看到了Silver的，还有红色和蓝色的……我们问了一下，但解释不太清楚。我们唯一能了解到的信息是，Silver不包含健身房、瓶装饮料、品牌混合饮料或餐酒……其他的我就不清楚了。我觉得保险箱应该不包含在内，需要另外付费。有些东西在 Suits 酒店是不存在的……但是保险箱是波尔卡舞那年的，你得下楼到接待处交 20 欧元押金才能拿到钥匙……😳 这真是太棒了……我不知道酒店是否知道现在有带数字密码的保险箱。所以，如果你不喝鸡尾酒，用餐时也可以不喝葡萄酒，那就想办法弄到银色的保险箱，会更便宜。房间非常好，正如我所说，因为它最近刚装修过，床很大很舒服……电视也很大，我们个人没有遇到任何噪音问题……工作人员非常友好，游泳池很棒，尤其是滑梯和儿童游泳池。问题是工作人员很邋遢，他们把泳池酒吧的饮料随处乱扔，小吃店剩下的食物也放在盘子里。顺便说一下，这里有两个小吃店：一个是墨西哥风味的，另一个则更加多样化，有烤鸡、土豆、汉堡包、鸡块、冷盘、水果、米饭等等。说实话，总体来说住宿体验还不错...但我不太喜欢那里的氛围...不是工作人员的不好，而是客人的不好...人们会扔掉很多食物...真丢脸...他们应该在你清理自助餐桌上的盘子时惩罚你...有时候，因为你戴着手环，我们会认为我们有权享用一切，但事实并非如此...我不得不说，自助餐，至少是我们吃到的那份，因为有些酒店的自助餐和其他酒店的不一样...（当然，我们在预订时并不知道）对我来说份量有点小。空间有点小……我们得不停地躲着人……让人应接不暇……至于种类，嗯，怎么说呢，我不太会说它不好……我实在说不出来……质量也一样，就是有点短，我不知道该怎么解释……也许是因为照片的原因，我期待得有点多。不过，总之，我觉得还不错……有一天是墨西哥区，另一天是甜点区……其他都还不错。告诉他们烤的东西是现做的，然后拿给你吃，但如果可以的话，你也可以让他们马上给你做。
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酒店回复: Estimada huésped, Gracias por compartir tan detalladamente su experiencia con nosotros. Lamentamos sinceramente que su estancia no haya estado a la altura de sus expectativas, especialmente en cuanto a la diferencia entre los distintos hoteles del resort y la información sobre las categorías de pulseras All Inclusive, que entendemos pudo causar confusión. Valoramos mucho su observación sobre las instalaciones, y tomamos nota sobre la necesidad de mejorar la comunicación y transparencia respecto a los servicios y diferencias entre cada hotel y tipo de pulsera. También agradecemos sus comentarios sobre el buffet, la limpieza en las zonas comunes y el comportamiento de algunos clientes; estamos trabajando para fomentar el respeto y cuidado del espacio por parte de todos nuestros huéspedes. Nos alegra saber que encontró la habitación cómoda y que el trato del personal fue bueno, pues para nosotros es fundamental que se sienta atendida y bien recibida. Gracias nuevamente por su sinceridad y por elegir Evenia Hotels. Atentamente, Agente de Relaciones Públicas Evenia Olympic Resort****
4.0分
家庭亲子
原文
翻译提供方：Google
房间干净整洁，员工热情友好。组织了足够多的活动。我们已经来过这里两次了，一定会再来的。
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酒店回复: Geachte gast, We zijn blij te horen dat u weer een jaar van uw vakantie in ons hotel heeft genoten. We hopen u volgend seizoen weer te mogen verwelkomen. Met vriendelijke groet, Publi Relations Agent Evenia Olympic Resort****
酒店回复: Cher client, Merci beaucoup d'avoir pris le temps de partager votre expérience. Je suis ravi que vous ayez passé de bonnes vacances et que notre équipe ait su répondre à vos besoins avec efficacité et dévouement, que ce soit de jour comme de nuit. Votre satisfaction est notre priorité, et je suis heureux que notre personnel ait contribué à rendre votre séjour agréable. Concernant le bruit dans les restaurants, nous comprenons que cela puisse être inconfortable, surtout en période de forte affluence. Vos suggestions d'amélioration, telles que l'installation de paravents ou de plantes pour atténuer le bruit, sont très précieuses et nous les prendrons en considération pour améliorer le confort de nos clients à l'avenir. Enfin, je prends note de votre remarque sur les différents forfaits et bracelets. Nous allons veiller à ce que les informations soient plus claires à l'arrivée afin d'éviter toute confusion. Merci encore pour vos recommandations chaleureuses, et nous espérons vous accueillir à nouveau très prochainement pour des vacances en famille tout aussi réussies! Sincèrement, Agent de relations publiques, Evenia Olympic Resort
2.0分
商务出差
原文
翻译提供方：Google
房间很脏，头发，床单有污渍
1.0分
家庭亲子
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We recently came back from weeks stay here and although we had a lovely time with family it was no thanks to the holiday (we would have had a lovely time together at a budget caravan park!) On arrival at 11am we we're informed that the all inclusive didn't start until 12pm and we would have to go back for wrist bands at that time, after being up since 1am we we're all ready for food/drinks and I've never stopped at a hotel that delays the start of your all inclusive due to the time you arrive! Luckily, or so we thought, our room was ready (my sisters and her family's was not quite ready) so we got the keys and headed down to my room to dump the cases so we could explore the hotel whilst waiting for the all inclusive to start. Jet 2 heavily advertised this hotel as being refurbished but the room we we're given looked like it hadn't been touched for 30 years + (please see pic) we are a family of five, 2 adults a 17 year old, 7 year old and 6 year old. After arriving in the room and being devastated at the state of it we quickly noticed that there was only 2 single beds and a sofa bed which obviously wouldn't be able to sleep our whole family. We journeyed back up to reception where I explained that there was not enough beds for us all, the lady on reception then explained that the sofa bed slept 3, bare in mind the sofa bed was tiny and there's no way a grouchy 17 year old would ever share a tiny sofa bed with 2 younger siblings! I explained that there was no way the 3 children (one nearly an adult would possibly be able to fit on one tiny sofa bed) and after a lot of huffing, eye rolls, talking between themselves in raised voices and me asking them to come and see the 3 kids try to squeeze onto this sofa bed, she finally agreed to move us rooms. When we finally got the keys to the room and headed upstairs to the 2nd floor (we had requested ground floor as my daughter is autistic and we was worried about climbing on the balcony but they couldn't accommodate the ground floor as all rooms full by that point) but we we're just happy that we weren't staying in the first awful room we we're given, we were so pleasantly surprised, the new room we we're given was fully refurbished and absolutely beautiful. Finally we could relax and start the holiday! But after all this messing about we had to go join the huge queue to have our wrist bands changed to the all inclusive ones, we also asked for the safe key to keep passports/money safe and was shocked to learn that we had to pay 25 euros and a 20 euro deposit to access the safe, again this is a 4 star hotel and I've never had a charge for the safe so was shocked we had to pay (lower star hotels it's expected but not in the higher star hotels) we needed to have a safe so we had no choice to pay but was told if you don't keep your receipt then you will not receive the 20 euro deposit back so be wary of this. So finally the holiday starts, we go to the bar to get a drink and the theme for the whole week is that
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酒店回复: Dear Guest, Thank you very much for taking the time to share such a detailed review of your stay. We are truly sorry to read that many aspects of your holiday did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. Regarding the all-inclusive service and the room allocation upon arrival, we regret the misunderstanding and will review our internal communication to ensure guests receive clearer information. We are pleased, however, that the second room provided was to your liking and that you were able to enjoy the refurbished facilities. We also regret that you experienced discomfort in our restaurant and that the atmosphere was not ideal for your family. We are glad to hear that you and your family enjoyed the snack bar and ice cream service, as well as the pools, and we sincerely hope that these positive aspects contributed to your stay. Your comments are very valuable to us, as they help us identify areas where we can improve both our service and facilities. We would be pleased to have the opportunity to welcome you again in the future and provide you with a much more satisfactory experience. Sincerely, Evenia Hotels' team
3.0分
家庭亲子
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Food okay, room nice, staff efficient but not very friendly, so busy in August. Feels very hemmed in. I got yelled by a woman because I used the Olympic pool when I wasn’t supposed to (didn’t know I wasn’t supposed to). The money I think I’ve stayed in nicer places. But if you don’t mind the pilot high approach, then it’s fine. Have also been ignored at the bar a couple of times.
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酒店回复: Dear Guest, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your stay at Evenia Olympic Resort did not fully meet your expectations, especially given the value you were hoping for. August is indeed one of our busiest months, but that should never be an excuse for service that feels rushed or impersonal — I regret that you felt our team wasn’t as friendly or attentive as they should have been, particularly at the bar. Regarding the Olympic pool, I apologise for the uncomfortable moment you experienced. We try to make our pool usage rules clear, but if this information wasn’t communicated properly, that’s on us, and I will ensure we review how we inform our guests to avoid misunderstandings in the future. I am glad to know you enjoyed the comfort of your room and found the food acceptable, but we clearly have work to do in making our service warmer and our atmosphere less “hemmed in,” even during peak season. I would very much like the opportunity to personally welcome you back at a quieter time of year so you can enjoy the resort with more space and more personalised attention. If you decide to visit us again, please do not hesitate to contact me directly so I can ensure your stay is as relaxed and pleasant as it should be. Kind regards, Evenia Hotels Team
4.0分
家庭亲子
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What an amazing place. POSITIVES... Myself partner and 3 children aged 11, 8 and 22 month old came for a week on the 1st of June. We had a brilliant time. We stayed in the newly refurbished suites. Cleaned everyday by the lovely maids. Pools was great my kids loved them. We made very good friends with a few people and my kids played with them all holiday. Drinks are brilliant and so strong . There is definitely no need to upgrade to gold for branded alcohol. The soft drinks are proper Pepsi/fanta ect . Food is brilliant and definitely something for everyone even for me who is very fussy. The ice cream van was open so thay was a huge hit with the kids. They supply proper magnums, cornetos ect. Animation team both day and night was great . Kids enjoyed both. The foam party was a favourite. NEGATIVES. One thing the hotel really needs to consider is the check in time . We arrived at 10.30am to be told we couldn't check in till 12pm. They wouldn't even give us our bands to get something to drink or eat. We was expected to pay. Now that's ok but when you have spent alot of money on a holiday you expect them services when you arrive. We was all up from 1.30am in the morning and to have to sit and wait in the lobby till 12 took its toll on the children , we could of had a walk but they was just to tired. Another thing to consider is hosting events in a holiday resort. While we was there obviously the Spanish kids come for the weekend which is a given in Spain and im used to but was really really busy and they took over completely the pool with the slides and my kids didn't feel safe over there. Also while there the hotel hosted a salsa dance competition which I believe was around 1,000 guests from around the world , what a nightmare in the evening that was. I had to complain to the front desk about men just walking into the women's toilet's while I was in there with my daughter. Apart from that we had an amazing time and would most definitely come back again. Although I will email in advance if there hosting any events .
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酒店回复: Dear guest, Thank you so much for your wonderful and detailed review of your stay at Evenia Olympic Park. It’s fantastic to hear that you and your family, especially your little ones, had such a brilliant time enjoying our newly refurbished suites, pools, animation, and the ice cream van, those little touches really do make a holiday special! We’re also glad you appreciated the quality of our drinks and food variety, especially being a picky eater yourself. We truly value your constructive feedback regarding the check-in process. We completely understand how exhausting those early mornings can be, especially with young children, and we will review our policy to see how we can better accommodate early arrivals in the future to make your welcome as smooth and comfortable as possible. Regarding the busy periods and events like the salsa dance competition and Spanish weekend guests, thank you for bringing this to our attention. We regret that the pool areas felt overcrowded and that your children didn’t feel completely safe at times. We take your concerns very seriously, especially the issue with privacy at the toilets, and we will discuss this with our team to improve security and guest comfort during such busy events. Your intention to return means a lot to us, and please do feel free to reach out to us directly before your next visit, we’ll be happy to inform you of any events happening during your stay to help you plan accordingly. Thank you again for your kind words and valuable feedback. We look forward to welcoming you and your family back soon for another memorable holiday! Warm regards, Public Relation Agent. Evenia Olympic Resort.
这家酒店最棒的地方在于餐厅员工安东尼奥和克里斯蒂娜的友善。他们非常专业。今年我们没有遇到那些带着孩子的家庭和少数族裔家庭，他们真的会损害酒店的形象。我们会再次光顾，无论是工作还是度假。
我绝对不推荐这家酒店。这家酒店唯一的优点就是儿童娱乐设施。-没有无线网络。-餐厅里的情况比你小时候在学校食堂还糟糕！-顾客们除了在泳池边抽烟，还会吃其他东西，还会伤害你孩子的肺——还给未成年人提供酒精饮料。-房间隔音不好，你和邻居住在一起，但住同一个房间！！！
预订时要小心。度假村有四家酒店，据说都是四星级酒店，但事实并非如此。我们住的那家Suits酒店是翻新过的，其他的都没有。Palace酒店看起来也不错，但Park and Garden酒店有些老旧了。Park酒店的前台好像有40年的历史了。不过，所有酒店的价格都差不多，或者差不多。说实话，比如去Park酒店，我可不会花和我们一样的价钱……他们应该研究一下。还有好几种全包式手环！网站上没有解释也没有提供；只有金色的。我们到那里后，看到了Silver的，还有红色和蓝色的……我们问了一下，但解释不太清楚。我们唯一能了解到的信息是，Silver不包含健身房、瓶装饮料、品牌混合饮料或餐酒……其他的我就不清楚了。我觉得保险箱应该不包含在内，需要另外付费。有些东西在 Suits 酒店是不存在的……但是保险箱是波尔卡舞那年的，你得下楼到接待处交 20 欧元押金才能拿到钥匙……😳 这真是太棒了……我不知道酒店是否知道现在有带数字密码的保险箱。所以，如果你不喝鸡尾酒，用餐时也可以不喝葡萄酒，那就想办法弄到银色的保险箱，会更便宜。房间非常好，正如我所说，因为它最近刚装修过，床很大很舒服……电视也很大，我们个人没有遇到任何噪音问题……工作人员非常友好，游泳池很棒，尤其是滑梯和儿童游泳池。问题是工作人员很邋遢，他们把泳池酒吧的饮料随处乱扔，小吃店剩下的食物也放在盘子里。顺便说一下，这里有两个小吃店：一个是墨西哥风味的，另一个则更加多样化，有烤鸡、土豆、汉堡包、鸡块、冷盘、水果、米饭等等。说实话，总体来说住宿体验还不错...但我不太喜欢那里的氛围...不是工作人员的不好，而是客人的不好...人们会扔掉很多食物...真丢脸...他们应该在你清理自助餐桌上的盘子时惩罚你...有时候，因为你戴着手环，我们会认为我们有权享用一切，但事实并非如此...我不得不说，自助餐，至少是我们吃到的那份，因为有些酒店的自助餐和其他酒店的不一样...（当然，我们在预订时并不知道）对我来说份量有点小。空间有点小……我们得不停地躲着人……让人应接不暇……至于种类，嗯，怎么说呢，我不太会说它不好……我实在说不出来……质量也一样，就是有点短，我不知道该怎么解释……也许是因为照片的原因，我期待得有点多。不过，总之，我觉得还不错……有一天是墨西哥区，另一天是甜点区……其他都还不错。告诉他们烤的东西是现做的，然后拿给你吃，但如果可以的话，你也可以让他们马上给你做。
房间干净整洁，员工热情友好。组织了足够多的活动。我们已经来过这里两次了，一定会再来的。
一切都很棒。这家酒店规模很大，而且海滩也很棒，绝对不容错过。
非常好的度假胜地，老少皆宜。每个人都有适合自己的活动和职业。工作人员非常热情和乐于助人。根据不同的手镯（表示订阅的套餐），不同消费可能性的小缺点最好在抵达时提供这些详细信息。但无论遇到什么问题，团队都会夜以继日地解决。我衷心感谢他们的奉献和高效。唯一的大缺陷是餐厅里的噪音，来自很多顾客，甚至尝试用屏风或植物来隔音以减少噪音。我推荐这家酒店适合0至99岁及以上的家庭度假。
房间很脏，头发，床单有污渍
We recently came back from weeks stay here and although we had a lovely time with family it was no thanks to the holiday (we would have had a lovely time together at a budget caravan park!) On arrival at 11am we we're informed that the all inclusive didn't start until 12pm and we would have to go back for wrist bands at that time, after being up since 1am we we're all ready for food/drinks and I've never stopped at a hotel that delays the start of your all inclusive due to the time you arrive! Luckily, or so we thought, our room was ready (my sisters and her family's was not quite ready) so we got the keys and headed down to my room to dump the cases so we could explore the hotel whilst waiting for the all inclusive to start. Jet 2 heavily advertised this hotel as being refurbished but the room we we're given looked like it hadn't been touched for 30 years + (please see pic) we are a family of five, 2 adults a 17 year old, 7 year old and 6 year old. After arriving in the room and being devastated at the state of it we quickly noticed that there was only 2 single beds and a sofa bed which obviously wouldn't be able to sleep our whole family. We journeyed back up to reception where I explained that there was not enough beds for us all, the lady on reception then explained that the sofa bed slept 3, bare in mind the sofa bed was tiny and there's no way a grouchy 17 year old would ever share a tiny sofa bed with 2 younger siblings! I explained that there was no way the 3 children (one nearly an adult would possibly be able to fit on one tiny sofa bed) and after a lot of huffing, eye rolls, talking between themselves in raised voices and me asking them to come and see the 3 kids try to squeeze onto this sofa bed, she finally agreed to move us rooms. When we finally got the keys to the room and headed upstairs to the 2nd floor (we had requested ground floor as my daughter is autistic and we was worried about climbing on the balcony but they couldn't accommodate the ground floor as all rooms full by that point) but we we're just happy that we weren't staying in the first awful room we we're given, we were so pleasantly surprised, the new room we we're given was fully refurbished and absolutely beautiful. Finally we could relax and start the holiday! But after all this messing about we had to go join the huge queue to have our wrist bands changed to the all inclusive ones, we also asked for the safe key to keep passports/money safe and was shocked to learn that we had to pay 25 euros and a 20 euro deposit to access the safe, again this is a 4 star hotel and I've never had a charge for the safe so was shocked we had to pay (lower star hotels it's expected but not in the higher star hotels) we needed to have a safe so we had no choice to pay but was told if you don't keep your receipt then you will not receive the 20 euro deposit back so be wary of this. So finally the holiday starts, we go to the bar to get a drink and the theme for the whole week is that
Food okay, room nice, staff efficient but not very friendly, so busy in August. Feels very hemmed in. I got yelled by a woman because I used the Olympic pool when I wasn’t supposed to (didn’t know I wasn’t supposed to). The money I think I’ve stayed in nicer places. But if you don’t mind the pilot high approach, then it’s fine. Have also been ignored at the bar a couple of times.
What an amazing place. POSITIVES... Myself partner and 3 children aged 11, 8 and 22 month old came for a week on the 1st of June. We had a brilliant time. We stayed in the newly refurbished suites. Cleaned everyday by the lovely maids. Pools was great my kids loved them. We made very good friends with a few people and my kids played with them all holiday. Drinks are brilliant and so strong . There is definitely no need to upgrade to gold for branded alcohol. The soft drinks are proper Pepsi/fanta ect . Food is brilliant and definitely something for everyone even for me who is very fussy. The ice cream van was open so thay was a huge hit with the kids. They supply proper magnums, cornetos ect. Animation team both day and night was great . Kids enjoyed both. The foam party was a favourite. NEGATIVES. One thing the hotel really needs to consider is the check in time . We arrived at 10.30am to be told we couldn't check in till 12pm. They wouldn't even give us our bands to get something to drink or eat. We was expected to pay. Now that's ok but when you have spent alot of money on a holiday you expect them services when you arrive. We was all up from 1.30am in the morning and to have to sit and wait in the lobby till 12 took its toll on the children , we could of had a walk but they was just to tired. Another thing to consider is hosting events in a holiday resort. While we was there obviously the Spanish kids come for the weekend which is a given in Spain and im used to but was really really busy and they took over completely the pool with the slides and my kids didn't feel safe over there. Also while there the hotel hosted a salsa dance competition which I believe was around 1,000 guests from around the world , what a nightmare in the evening that was. I had to complain to the front desk about men just walking into the women's toilet's while I was in there with my daughter. Apart from that we had an amazing time and would most definitely come back again. Although I will email in advance if there hosting any events .