Price gouging during Hurricane Beryl. I see the normal rate on a regular Tuesday night is around 55 - 65$ . I was charged 164$ plus booking fee for one night. Really terrible to take advantage of people who have had to drive all night to find a clean place to stay. Hotel was decent. Clean. But I stayed the next weekend at an upscale hotel in downtown Chicago for less than this....sad, shameful.
展开
酒店回复: Dear Rebecca, We assure you that we aim to provide our guests with great value and an enjoyable stay. While our rates fluctuate based on various factors, we always do our best to offer the best possible value. It is regrettable that you felt otherwise, however, and we will keep your thoughts in mind. Kind regards.
5.0分
其他
展开
We have family that lives in Somerville, and when we visit we always stay here. It's comfortable and beats sleeping on some one's couch. We have stayed in many hotels over our travels, and we are always treated well here. This is our definite go-to when in Somerville. If you are looking for a 5 star, this ain't the place. If your looking for a good, comfortable night sleep and to be treated right, this is your place!
展开
酒店回复: Hi Jen, Thank you for taking the time to leave us a review. We are glad you always enjoy your stay here. We really do strive to make all our guest feel at home, so it is nice to hear when we meet the mark. We look forward to seeing you again.
2.0分
家庭亲子
展开
We reserved this hotel by lake Summerville for a guided fishing trip. The tour guide canceled due to very bad weather. ********** was willing to refund but the hotel owner would not. Keep it in mind if booking fishing trips, etc at Lake Summerville. I will use a different hotel for the rescheduled fishing trip.
展开
酒店回复: Dear Guest, Thank you for taking your time to post review. I am sorry about your situation, but when it comes to pre paid room it already let you know that no matter what situation is room is not refundable and because of that all web site give extra discount. Next time please make sure book it on line without pre paid that way you can cancel room 24 hours before your arrival.
2.0分
其他
展开
Booked months in advance 2 rooms for 2 nights for family coming in from Fort Worth I talked to the front desk for the reservations said all is good. ( im guessing they only took my First name L.O.L. they need more training.) when i got there around 3:15 to check in they had canceled one room. Due to the fact that they didn't have my Phone Number and a card on file. but they did have the first room when i went in. common sense will let you know i would need the second night. FYI they had my information because i asked if i needed to be there with my card sense i was reserving for someone else. they said no my card was on file. L.O.L. Pool didn't work Went home 2 days early. front desk was not friendly. I'm guessing gave my room for a higher price.
展开
酒店回复: Dear Anna, Thank you for taking a moment to share your thoughts on your recent visit. We are sorry to hear of any confusion you may have had with your reservation, as well as any aspects of your stay that you found to be less than ideal. Providing friendly and attentive service is always our goal, and you can rest assured that your feedback will be reviewed with the relevant parties to ensure that we are meeting our own high hospitality standards. Your insights are appreciated, and we wish you safe and happy travels ahead.
Price gouging during Hurricane Beryl. I see the normal rate on a regular Tuesday night is around 55 - 65$ . I was charged 164$ plus booking fee for one night. Really terrible to take advantage of people who have had to drive all night to find a clean place to stay. Hotel was decent. Clean. But I stayed the next weekend at an upscale hotel in downtown Chicago for less than this....sad, shameful.
We have family that lives in Somerville, and when we visit we always stay here. It's comfortable and beats sleeping on some one's couch. We have stayed in many hotels over our travels, and we are always treated well here. This is our definite go-to when in Somerville. If you are looking for a 5 star, this ain't the place. If your looking for a good, comfortable night sleep and to be treated right, this is your place!
We reserved this hotel by lake Summerville for a guided fishing trip. The tour guide canceled due to very bad weather. ********** was willing to refund but the hotel owner would not. Keep it in mind if booking fishing trips, etc at Lake Summerville. I will use a different hotel for the rescheduled fishing trip.
Booked months in advance 2 rooms for 2 nights for family coming in from Fort Worth I talked to the front desk for the reservations said all is good. ( im guessing they only took my First name L.O.L. they need more training.) when i got there around 3:15 to check in they had canceled one room. Due to the fact that they didn't have my Phone Number and a card on file. but they did have the first room when i went in. common sense will let you know i would need the second night. FYI they had my information because i asked if i needed to be there with my card sense i was reserving for someone else. they said no my card was on file. L.O.L. Pool didn't work Went home 2 days early. front desk was not friendly. I'm guessing gave my room for a higher price.