酒店回复: Dear Patricia,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.
5.0分
其他
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Clean and comfy.
Room was clean. Bed was comfortable. Staff were super friendly. Didn't really have the opportunity to use the pool or do the breakfast( it smelled amazing though). No compliants.
5.0分
商务出差
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Every floor smelled wonderful like a burning firewood even the stairwell. You can tell this staff really loves this hotel. I had to remodel a Dollar general right beside them and they were nothing but accommodating to me as well as my teams. We are in the Lufkin area a good bit remodeling stores. We will definitely stop here every time.
5.0分
其他
Pet friendly always puts a smile on my face but this motel is always so sweet with my pups! All the staff!
3.0分
商务出差
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A little disappointing
The room we were given was very damp feeling all night long, making for a difficult time of sleeping. There was a large area of the carpet that was either dirty or heavily stained. Breakfast was ok but nothing to write home about.
2.0分
其他
MOLDY
The room felt "wet" with excessive high humidity levels & it stunk like mold. No doubt it was infested with mold given the "wetness" of the room.
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酒店回复: Hello,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville TX.I am saddened to hear about your recent experience. We take matters like this very seriously and are looking into what you've reported ,with intent to prevent experience's like this in the future . I will share your comments with our team, who I am certain will also take this very seriously. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we love the opportunity serve you in the future.
5.0分
家庭亲子
Tongs for the breads/ muffins should be offered so everyone isn’t grabbing with their bare hands.
5.0分
家庭亲子
The hotel is very good, but I did see minor spots that need to be repaired. Paint on the wall, corner area's in the restrooms, and meat on the breakfast menu.
4.0分
其他
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Decent stay
Overall the experience is pretty decent. Breakfast options are a little better than average, the rooms were very clean however the tv on max was as loud as a whisper, the beds can be a bit rough for longer than 5 hours, the indoor pool was a nice touch it just probably needed to be cleaned a bit better. Service quality was great. For a small town its pretty good
1.0分
其他
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This place facility is not maintained dangerous trying to kill us with CO2 poisoning send us to the hospital for the whole day material son carbon monoxide poisoning from a faulty heater no CO2 alarms
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酒店回复: We're truly sorry to hear abut your experience .Guest safety is extremely important to us , We take all concerns very seriously. Our property is equipped with the required safety devices and is in compliance with local regulations .As soon as we where made aware of this issue, we acted immediately and brought in appropriate professionals to to assess and resolve the situation. We sincerely apologize for the in convivence this caused and appreciate your feedback, as we continue working to provide a safe and comfortable environment for all guests.
我喜欢
Clean and comfy.
Room was clean. Bed was comfortable. Staff were super friendly. Didn't really have the opportunity to use the pool or do the breakfast( it smelled amazing though). No compliants.
Every floor smelled wonderful like a burning firewood even the stairwell. You can tell this staff really loves this hotel. I had to remodel a Dollar general right beside them and they were nothing but accommodating to me as well as my teams. We are in the Lufkin area a good bit remodeling stores. We will definitely stop here every time.
Pet friendly always puts a smile on my face but this motel is always so sweet with my pups! All the staff!
A little disappointing
The room we were given was very damp feeling all night long, making for a difficult time of sleeping. There was a large area of the carpet that was either dirty or heavily stained. Breakfast was ok but nothing to write home about.
MOLDY
The room felt "wet" with excessive high humidity levels & it stunk like mold. No doubt it was infested with mold given the "wetness" of the room.
Tongs for the breads/ muffins should be offered so everyone isn’t grabbing with their bare hands.
The hotel is very good, but I did see minor spots that need to be repaired. Paint on the wall, corner area's in the restrooms, and meat on the breakfast menu.
Decent stay
Overall the experience is pretty decent. Breakfast options are a little better than average, the rooms were very clean however the tv on max was as loud as a whisper, the beds can be a bit rough for longer than 5 hours, the indoor pool was a nice touch it just probably needed to be cleaned a bit better. Service quality was great. For a small town its pretty good
This place facility is not maintained dangerous trying to kill us with CO2 poisoning send us to the hospital for the whole day material son carbon monoxide poisoning from a faulty heater no CO2 alarms