The hotel is very nice and clean. BUT…. The ladies at the front desk were the nicest I’ve ever seen. They were so extra helpful and accommodating. Rare today for sure!!! Anything we needed, they were super helpful. I definitely will stay here again.
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酒店回复: Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Pointe Albemarle and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Lori BeckGMClarion Pointe Albemarle
2.0分
家庭亲子
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I'm still waiting to hear back from the manager in regarding No AC in 109 and the bugs found in 103. I was promised a email but still no response and I have photos to show for it
1.0分
其他
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the rooms had ants, the locks on the doors didn’t work. room key had to be deauthorized 4 times. staff was unfriendly & somewhT incompetent because they didn’t ow how to do the job they were given. the breakfast was unbearable & the manager had her puppy on the premises even though the sign said no pets allowed. there were no ice machines or vending machines & we have been overcharged & the management is refusing to ad
it it & give me my
money back. we checked out early because of the problems with the hotel & i was still charged fir a night i wasnt there twice. i prepaid fir 3 nights & paid up front & then after i left i was charged again fir the third night so honestly i am owed 2 refunds but the management keeps saying they cant do anything about that because they aren’t authorized to make adjustments so i just have to live with the overcharge i will never stay at a clairpoimt again & i will tell everyone i know to avoid it because it is not a good place to stay. the pool was unusable fir the kids. it was so small all
you do was wave in it there was no swimming. so overpriced, not customer friendly, unhelpful staff, unacceptable accommodations. not worth the money or the hassle
2.0分
家庭亲子
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The side door to the property wasn’t locked.The floors in my room were dirty.The bath tub was dirty.Trash outside not emptied and trash on ground.The phone in the room wasn’t plugged in and when I went to plug it in I found ants up against the wall.
2.0分
其他
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The floors in our room were sticky and left our socks black. The bathroom smelled of mildew and the faucet was coming apart. The window in our room would not lock and everytime someone walked down the hall our door shook like someone was trying to open it.
5.0分
商务出差
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Staff was awesome from getting me there when I got lost in town to knocking on my door for my wake up call because it wouldn't go through on their end.
Only negative was shower head adjustment didn't work only pulsate, put it on anything else and it sprayed everywhere. It was so late I reported it in the morning and they advised they would have someone look at it.
I would stay there again.
4.0分
其他
Did not like the breakfast everything else was fine.
1.0分
家庭亲子
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Property advertised that it was Pet Friendly on website but when I arrived I was told it did not except pets. I had booked and paid for 4 rooms with Travelocity. I have not received a refund. NEVER AGAIN!! BAD BUSINESS PRACTICES.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the hotel. We have made all possible actions to ensure the property displays the correct information to our guest. However the 3rd party you booked with has its own website. I have reached out to them to correct any misleading information it has on there. We did return your money it is up to the 3rd party to release your funds. Your satisfaction is important to us We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Lori BeckAGMSleep Inn & Suites
3.0分
其他
Shower set-up was awkward. Broken window in room with blue tape on cracks. Ice machine broken all week on 1st floor.
前台的工作人员非常乐于助人，我的房间也很干净，她解答了我所有的问题……如果我没记错的话，她叫Miya。
The hotel is very nice and clean. BUT…. The ladies at the front desk were the nicest I’ve ever seen. They were so extra helpful and accommodating. Rare today for sure!!! Anything we needed, they were super helpful. I definitely will stay here again.
I'm still waiting to hear back from the manager in regarding No AC in 109 and the bugs found in 103. I was promised a email but still no response and I have photos to show for it
the rooms had ants, the locks on the doors didn’t work. room key had to be deauthorized 4 times. staff was unfriendly & somewhT incompetent because they didn’t ow how to do the job they were given. the breakfast was unbearable & the manager had her puppy on the premises even though the sign said no pets allowed. there were no ice machines or vending machines & we have been overcharged & the management is refusing to ad
it it & give me my
money back. we checked out early because of the problems with the hotel & i was still charged fir a night i wasnt there twice. i prepaid fir 3 nights & paid up front & then after i left i was charged again fir the third night so honestly i am owed 2 refunds but the management keeps saying they cant do anything about that because they aren’t authorized to make adjustments so i just have to live with the overcharge i will never stay at a clairpoimt again & i will tell everyone i know to avoid it because it is not a good place to stay. the pool was unusable fir the kids. it was so small all
you do was wave in it there was no swimming. so overpriced, not customer friendly, unhelpful staff, unacceptable accommodations. not worth the money or the hassle
The side door to the property wasn’t locked.The floors in my room were dirty.The bath tub was dirty.Trash outside not emptied and trash on ground.The phone in the room wasn’t plugged in and when I went to plug it in I found ants up against the wall.
The floors in our room were sticky and left our socks black. The bathroom smelled of mildew and the faucet was coming apart. The window in our room would not lock and everytime someone walked down the hall our door shook like someone was trying to open it.
Staff was awesome from getting me there when I got lost in town to knocking on my door for my wake up call because it wouldn't go through on their end.
Only negative was shower head adjustment didn't work only pulsate, put it on anything else and it sprayed everywhere. It was so late I reported it in the morning and they advised they would have someone look at it.
I would stay there again.
Did not like the breakfast everything else was fine.
Property advertised that it was Pet Friendly on website but when I arrived I was told it did not except pets. I had booked and paid for 4 rooms with Travelocity. I have not received a refund. NEVER AGAIN!! BAD BUSINESS PRACTICES.
Shower set-up was awkward. Broken window in room with blue tape on cracks. Ice machine broken all week on 1st floor.