酒店回复: Thank you for taking the time to share your experience. We're very sorry to hear that what was meant to be a highlight of your stay fell short of expectations. We sincerely regret the confusion caused by our restaurant concept and the lack of clear guidance from our team. Your feedback regarding the service structure and team support is extremely valuable, and we will review our processes to ensure a more organized and guest-friendly experience.We also want to apologize for the discomfort caused by the behavior of nearby guests during your dinner. While we’re glad to hear our staff member did her best to manage the situation, we agree that more decisive action should have been taken. Your experience does not reflect the level of hospitality we aim to provide—especially considering the premium nature of your meal.It’s truly unfortunate that this impacted your entire dining experience with us. We appreciate your honesty and will use your feedback to improve. We hope to have the opportunity to welcome you back and provide the quality and comfort you rightfully expected.

酒店回复: Dear Guest, thank you for staying with us and for sharing your valuable feedback. We are sorry to hear that your recent experience did not fully meet your expectations. Your comments regarding the parking and atmosphere are appreciated, and we will continue striving to enhance the comfort and experience for all our guests. We look forward to welcoming you again in the future.

酒店回复: 尊敬的宾客，感谢您的反馈。得知您在使用我们前台服务时未能获得满意的体验，我们深感抱歉。我们一直致力于确保所有团队成员都接受过良好的培训，能够自信高效地解答宾客的疑问。您的体验与我们力求达到的服务标准不符，感谢您让我们注意到这一点。我们正在积极改进内部流程，以确保我们的员工能够更好地直接为宾客提供支持，无需转接。我们非常重视您的意见，这有助于我们不断改进，并期待有机会再次欢迎您入住，享受更加顺畅愉悦的体验。

酒店回复: Thank you so much for your wonderful review! We're thrilled to hear you had an excellent stay and enjoyed the beautiful lakeside setting, our exceptional facilities, and the warm hospitality of our team. It's great to know you also had a positive experience at both of our restaurants.We're glad our location near the vineyards and downtown added to your visit, and we truly hope to welcome you back again soon!

酒店回复: 貴重なご意見ありがとうございました。当ホテルの歴史、伝統、独特の雰囲気をお楽しみいただけたようで、大変嬉しく思います。私たちの場所とあなたの好みに合わせたバーを見つけてくれたのは素晴らしいことです。地元の人や訪問者にとって私たちのホテルを特別なものにする場所の感覚を理解してくれてうれしいです。近隣の工事により騒音が発生しましたことをお詫びいたします。残念ながら、いくつかの要因は私たちのコントロールを超えていますが、それが全体的な経験にどのように影響するかを理解しています。この度の変更に際しまして、何卒ご理解を賜りますようお願い申し上げます。今後とも皆様をお迎えし、より穏やかな滞在を提供したいと思います。

酒店回复: Dear Oliver, we are glad you enjoyed your stay! We love our location and agree, it is great. We do hope to welcome you again in the future for another stay!

酒店回复: Dear Guest, thank you for wonderful review! We're thrilled to know you had a pleasant stay. Your satisfaction means a lot to us, and we hope to have the pleasure of welcoming you back!

酒店回复: Dear Guest, thank you so much for your perfect rating and for taking the time to share your experience! We’re truly delighted to hear that everything met – or even exceeded – your expectations. It was a pleasure having you with us, and we hope to welcome you back again very soon for another wonderful stay.

酒店回复: Dear Guest,thank you for your wonderful review and kind words about the property. We're truly apologies that your Gold status was not acknowledged during your stay. We sincerely appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience !