酒店回复: Hello LindseyThank you for your feedback, and I am glad to hear our front desk team made a positive impression and was able to accommodate your early check-in. I sincerely apologize for the issues you encountered during your stay. A sagging bed, dents in the door, and especially a missed towel are not acceptable and fall short of our standards.We hope to have the opportunity to welcome you back in the future with a better experience all around.Have a wonderful day!
3.0分
其他
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Sandman was average hotel but had poor room service. I had to call one evening for coffee and towels and they were not brought that night and only replaced the towels the next day, no coffee was brought
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酒店回复: Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience you experienced with our room service. Not receiving the towels and coffee you requested in a timely manner is unacceptable and far below the standard we aim to provide.Please know that we are addressing this with our housekeeping and guest services teams to ensure requests are handled promptly and accurately moving forward. Your feedback helps us improve, and we appreciate you bringing this to our attention.If you choose to stay with us again, we would welcome the opportunity to provide you with a smoother and more enjoyable experience.
1.0分
其他
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The electric heater was off and the coils were exposed. The TV picture was distorted. Tv needed a maintenace person to come and fix. No sound no tv was visible.No instructions how to use channel changer. Complained to desk staff snd he just didn’t acknowledge anything. Didn’t really care. maybe I have a whole laughing and see what and not send it till tomorrow morning.
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酒店回复: Hello, I would love to speak with you about your stay and see if we can do something to make it right, please contact me at the hotel. I look forward to speaking to you soon, Thanks
1.0分
商务出差
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Dirty room. Dirty hallways. Dirty walls. TV didnt have cable, only apps. But TV wasn’t connected to the internet. So no TV.
Also, the pool has been under renovation for months with no expected date of reopening. Equivalent of ‘no pool’. Poop should not be listed as an amenity at this hotel.
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酒店回复: Thank you for your valuable feedback. We sincerely apologize for the cleanliness issues you encountered. Please be assured that we are addressing this concern to improve the experience for all our guests. I would appreciate the opportunity to make this right. All the best, Daryna Kropyvnytska Front Office Manager
5.0分
其他
friendly staff, except the indoor pool is not available and they should have notified on their website.
3.0分
其他
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The good thing was that the property is pet friendly. The front staff were also friendly and helpful; On the down side, the property is getting a little tired and in need of a renovation. The room is carpeted and full of many years of unpleasant odors. Unpleasant chemicals were used to disguise the smell. We expect better from Sandman.
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酒店回复: Hello, Thank you for your review. We hope you and your pet enjoyed your stay. We could not agree more that the hotel is in need of a renovation and with that being said we are currently under a HUGE renovation right now. We hope you will come back and check us out. Until then take care and we hope to see you soon, Thanks
4.0分
情侣出游
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The check in assistance was particularly great and even included some porter service. An extra effort was to find out and advise us of the timing of the fireworks showing that evening.
Michael Clark
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酒店回复: Hello, We are happy to hear you enjoyed your stay and got to watch the Halloween fireworks. We look forward to welcoming you back one day soon , Thanks
1.0分
家庭亲子
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The room was disgustingly dirty. The carpet was stained and filthy. The window sills and windows looked like they’d never been cleaned. The bathtub and toilet had permanent stains due to age. Hallways were in disrepair. Pool was out of order and not noted on *******. Railings were falling off and front entrance door smashed. Very unsafe for children or anyone with mobility issues
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酒店回复: Dear Michelle, Thank you for your valuable feedback. We sincerely apologize for the cleanliness issues you encountered. Please be assured that we are addressing this concern to improve the experience for all our guests. I would appreciate the opportunity to make this right.All the best,Daryna KropyvnytskaFront Office Manager
房间干净又实惠，还允许带宠物。员工很友善。没有在酒店用餐，也没有使用任何设施。
房间广告上说原价300美元，现在特价169美元。照片很漂亮，还宣传说带游泳池。
房间跟照片完全不一样，而且破旧不堪。墙上满是污渍，踢脚线都鼓起来了，灯闪烁好几次才亮，露出灯具里脏兮兮的，还有虫子。这样的房间连100美元都不值，更别说169美元了，更别说300美元了，更别提游泳池还关着。
绝对不会再住了。
前台非常热情，让我们提前入住。床需要翻新，门套松垮，有凹痕。可惜房间里留了一条脏毛巾。所有威廉姆斯湖的酒店都需要翻新。
Sandman was average hotel but had poor room service. I had to call one evening for coffee and towels and they were not brought that night and only replaced the towels the next day, no coffee was brought
The electric heater was off and the coils were exposed. The TV picture was distorted. Tv needed a maintenace person to come and fix. No sound no tv was visible.No instructions how to use channel changer. Complained to desk staff snd he just didn’t acknowledge anything. Didn’t really care. maybe I have a whole laughing and see what and not send it till tomorrow morning.
Dirty room. Dirty hallways. Dirty walls. TV didnt have cable, only apps. But TV wasn’t connected to the internet. So no TV.
Also, the pool has been under renovation for months with no expected date of reopening. Equivalent of ‘no pool’. Poop should not be listed as an amenity at this hotel.
friendly staff, except the indoor pool is not available and they should have notified on their website.
The good thing was that the property is pet friendly. The front staff were also friendly and helpful; On the down side, the property is getting a little tired and in need of a renovation. The room is carpeted and full of many years of unpleasant odors. Unpleasant chemicals were used to disguise the smell. We expect better from Sandman.
The check in assistance was particularly great and even included some porter service. An extra effort was to find out and advise us of the timing of the fireworks showing that evening.
Michael Clark
The room was disgustingly dirty. The carpet was stained and filthy. The window sills and windows looked like they’d never been cleaned. The bathtub and toilet had permanent stains due to age. Hallways were in disrepair. Pool was out of order and not noted on *******. Railings were falling off and front entrance door smashed. Very unsafe for children or anyone with mobility issues