酒店回复: Merci d'avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes, notamment en ce qui concerne la propreté, l'absence de linge de lit et l'état général de la chambre.Ce n'est certainement pas le niveau de qualité que nous nous efforçons de maintenir, et nous prenons vos commentaires très au sérieux. Nous avons transmis vos remarques à notre équipe d'entretien afin que ces problèmes soient résolus rapidement.
5.0分
其他
原文
翻译提供方：Google
美丽的
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酒店回复: Thank you for staying with us and letting us know about your experience. We are pleased to hear that you enjoyed your stay and our new renovations. We hope to see you again soon.
1.0分
其他
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To Whom It May Concern,
I am extremely disappointed with the service I received. This was not a great experience at all. I did not get the room I originally reserved, and the front desk staff twisted words when I asked about the issue. The person helping me was in training with no supervisor present, which made the situation even more frustrating.
The room provided was very small and could not accommodate three people as needed. Because the reservation could not be honored, I received a refund—but I did NOT receive the full $125 that was supposed to be refunded.
Overall, this was poor service, and I am requesting that the remaining $125 be refunded immediately.
Thank you.
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酒店回复: Thank you for letting us know about your recent reservation with us. We apologize that you were not happy with the room provided at check in. This is the room type that came over from the 3rd party you booked through. One queen bed handicap room with roll in wheelchair shower access and a sleeper sofa. The queen bed sleeps 2 and the sleeper sofa which is a Twin sleeps 1. The front desk staff member was not in training, Your room charge and deposit are one fee, however separate charges from your bank. Those charges take 7 to 10 business days depending on your banking institution.
1.0分
其他
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Staff support was lacking didn’t get to book the hotel they said they couldn’t find the name it was under and i could not get my refund back wasted money coming from an hour drive and did not get to get the hotel.
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酒店回复: Hi Carlos,We’re sorry to see your review, especially since you never actually stayed with us. Your reservation was for November 4, 2025, but you did not check in. Although our policy is typically non-refundable for no-shows, we did not charge you for the reservation.When we spoke with ******* on Sunday, November 9, you mentioned having difficulty locating the property and that you wanted to stay that evening instead. While we understand travel can be stressful, rating our property poorly due to not finding it isn’t a fair reflection of our service or accommodations, as you didn’t experience them firsthand.We hope you’ll consider updating your review to reflect this situation accurately.
5.0分
其他
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This is a great property. Basically all the comforts of a studio apartment, just no oven. 😂
My room was very clean and modern. A desk would have been helpful but I made-do with the small table (Queen studio). Staff is very friendly and accommodating.
I get the idea that this is a new-ish property, as someti
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酒店回复: Hi Stephen,Thank you so much for the fantastic 5-star review! We're thrilled to hear you enjoyed your stay and appreciated the clean, modern room and the comforts we offer, even without the oven!We're especially glad our friendly team made a positive impression. Your feedback about the desk is noted and appreciated. It's helpful as we continue to improve the guest experience. And yes, you’re right, we are a newer property, and we’re always looking for ways to make our space even better.We hope to welcome you back again soon!
2.0分
商务出差
I was surprised when I checked in they indicated they had a $125 required deposit. The hotel was listed as non smoking and the the room smelled of cigars.
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酒店回复: Thank you for choosing to stay with us and for sharing your feedback.We sincerely apologize for the inconvenience caused by the presence of smoke in your room. Despite our efforts to maintain a smoke-free environment—especially in our newly renovated rooms—some guests unfortunately do not respect this policy, and we understand how frustrating that can be.Please note that our deposit policy, which is clearly stated on the booking website, is in place to help cover incidents like this. That said, we truly regret that your experience was affected, and we appreciate you bringing it to our attention.
2.0分
其他
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Needs improvements
Barely any parking spots due to construction tubs in the parking lot and spaces taped off. Halls and elevators not very clean. Incidental fee was outrageous 5x’s what I usually pay!
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酒店回复: This is the first anyone has said they could not find parking. We did have some spots blocked off due to extensive tree trimming on Saturday and did not want guest vehicles to be damaged from tree debris. Our deposit is $125.00 which is not outrageous. We are freshly renovated, so I'm confused on where the halls and elevators are not clean. We appreciate your business and apologize that we did not meet your standards.
5.0分
其他
Very comfortable and relaxing. I will return again in the near future. 🙂
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酒店回复: Tina, we are pleased to hear you had a very comfortable and relaxing stay. We look forward to seeing you again.
打扫卫生不彻底，服务态度也不太友好。
各种污渍比较多。好好床单不是特别脏
地板很粘，沙发上没有床单，而且有股让人不想打扫的气味。
美丽的
To Whom It May Concern,
I am extremely disappointed with the service I received. This was not a great experience at all. I did not get the room I originally reserved, and the front desk staff twisted words when I asked about the issue. The person helping me was in training with no supervisor present, which made the situation even more frustrating.
The room provided was very small and could not accommodate three people as needed. Because the reservation could not be honored, I received a refund—but I did NOT receive the full $125 that was supposed to be refunded.
Overall, this was poor service, and I am requesting that the remaining $125 be refunded immediately.
Thank you.
Staff support was lacking didn’t get to book the hotel they said they couldn’t find the name it was under and i could not get my refund back wasted money coming from an hour drive and did not get to get the hotel.
This is a great property. Basically all the comforts of a studio apartment, just no oven. 😂
My room was very clean and modern. A desk would have been helpful but I made-do with the small table (Queen studio). Staff is very friendly and accommodating.
I get the idea that this is a new-ish property, as someti
I was surprised when I checked in they indicated they had a $125 required deposit. The hotel was listed as non smoking and the the room smelled of cigars.
Needs improvements
Barely any parking spots due to construction tubs in the parking lot and spaces taped off. Halls and elevators not very clean. Incidental fee was outrageous 5x’s what I usually pay!
Very comfortable and relaxing. I will return again in the near future. 🙂