Good to have a guest laundry , a cut above the motels in town . Smithers looks a safe little town but we were only there for a stopover.
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酒店回复: Dear Joyce,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Phbl team 62146 Property Prestige Hudson Bay Lodge & Conference Centre WorldHotels Crafted Collection
4.0分
商务出差
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Average
Breakfast was poor. Eggs were over cooked and staff not very attentive. Clean room but now very dated. Corridor carpet was filthy. This is the first impression, what is it like back of house, example kitchen. Conversations behind the check in counter should be done away from guests.
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酒店回复: Dear Paul, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at .Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,PHBL TEAM62146 PropertyPrestige Hudson Bay Lodge & Conference Centre WorldHotels Crafted Collection
5.0分
家庭亲子
Service in the restaurant was a bit slow - they seemed understaffed for the number of guests. The hotel was great.
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酒店回复: Dear Christa,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at .Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,PHBL TEAM62146 PropertyPrestige Hudson Bay Lodge & Conference Centre WorldHotels Crafted Collection
5.0分
其他
Waitress needs training.
The waitress was distracted and inefficient but the food and room were great.
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酒店回复: Dear Cheryl, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at .Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,PHBL TEAM62146 PropertyPrestige Hudson Bay Lodge & Conference Centre WorldHotels Crafted Collection
3.0分
其他
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Hotel is showing its age. Beds were not comfortable and the a/c unit was really loud everytime in turned on. Good enough for one night but would opt for something else next time but hard b/c this is sadly one of the top rated hotels somehow.
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酒店回复: Dear Dana, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank You!Sincerely,PHBL TEAM62146 PropertyPrestige Hudson Bay Lodge & Conference Centre WorldHotels Crafted Collection
5.0分
其他
I thought the sheets and pillows were very soft. The bed was extremely comfortable and to room was clean.
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酒店回复: Dear Jennifer,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at .Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,PHBL TEAM62146 PropertyPrestige Hudson Bay Lodge & Conference Centre
3.0分
其他
The restaurants were understaffed, which resulted in our otders delayrd or incomplete
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酒店回复: Dear ColleenThank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Thank You!Sincerely,PHBL TEAM62146 PropertyPrestige Hudson Bay Lodge & Conference Centre WorldHotels Crafted Collection
我们只在这里住了一晚。
房间很漂亮也很舒适。
前台的工作人员非常好。
位置安静
卓越的客户服务
Good to have a guest laundry , a cut above the motels in town . Smithers looks a safe little town but we were only there for a stopover.
Average
Breakfast was poor. Eggs were over cooked and staff not very attentive. Clean room but now very dated. Corridor carpet was filthy. This is the first impression, what is it like back of house, example kitchen. Conversations behind the check in counter should be done away from guests.
Service in the restaurant was a bit slow - they seemed understaffed for the number of guests. The hotel was great.
Waitress needs training.
The waitress was distracted and inefficient but the food and room were great.
Hotel is showing its age. Beds were not comfortable and the a/c unit was really loud everytime in turned on. Good enough for one night but would opt for something else next time but hard b/c this is sadly one of the top rated hotels somehow.
I thought the sheets and pillows were very soft. The bed was extremely comfortable and to room was clean.
The restaurants were understaffed, which resulted in our otders delayrd or incomplete