We had a spacious room everything was clean and nice but the property itself was older and a bit run down. I know they’re redoing the pool next year so that will help. Staff were okay, not the friendliest. We had to walk a lot due to no availability of golf carts for transportation. Overall, not sure the stay was worth the money.
4.0分
其他
Room was nice, main big pool was super dirty but I would definitely stay there again!
3.0分
家庭亲子
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Room was clean, but we didn't have t.V for a few days or patio furniture and they were painting out in the hallway and left equipment laying everywhere.There was wet paint no signs, but it was a great experience.And it was very relaxing there.Our room just didn't get checked out before they moved us in
5.0分
情侣出游
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The staff went above and beyond. The property is being renovated which is said might take 2 years but it is quiet. The grounds are beautiful. They have golf carts to get you to your room, front desk, pool, restaurant and parking. They have a pool bar with restaurant, a restaurant and a small cafe which has staples to buy. There is an onsite area to get a taxi but highly recommend renting a jeep to get around the island. About 8 min drive to Cruz bay with plenty of restaurants and shopping. Just be aware September to November a lot of restaurants and businesses shut down on the island. But it is still a great time to go because it is not busy at all! Very relaxing
5.0分
家庭亲子
Thoroughly enjoyed my time here. The staff is amazing shout out to KJ, Pinot, Llewellyn, Kay, AJ and everyone else! Their service was exceptional
5.0分
家庭亲子
Beautiful and peaceful property. My only issues were the air conditioning wasn't strong enough. But all good
1.0分
其他
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As a westin vacation owner I am absolutely embarrassed to say we own here. The staff and service were both horrific and the property is in need of basic maintenance…..which does not appear to be a priority for the organization. The clientele has also changed since we purchased here in 2014 and clearly the majority of guests are not owners here. All in all, the Westin is a black eye on St John…..which is otherwise a slice of heaven on earth
1.0分
家庭亲子
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We did not get our room cleaned every other day as they informed us. The front desk staff were slow. The room was dated and needed renovated, clearly see prior leaks, rusted lights…we were miles away from the pool although we did have a close by private pool which was good but needed TLC. Overall, the rooms were big and we were able to park out front. The golf carts were easily available to get around the property. The restaurant was close by but the bar was expensive. We didn’t spend much time at the resort as there were much better beaches on the island. Worst part was having to call for towels and coffee midway through as we had not received a room clean. The resort was ok but not worth the cost. Will do a villa next time.
4.0分
其他
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Its a fine place. We wish there were more upscale dining options on site and better communication about local taxi services. We got stranded after a hike because staff told us the taxi would return to get us. When we told them what happened, a different staff person told us they dont control the taxis. We can understand that, it then dont give visitors misinformation
员工很棒，开高尔夫球车很方便。希望第二家餐厅全周营业。员工很乐于助人。
We had a spacious room everything was clean and nice but the property itself was older and a bit run down. I know they’re redoing the pool next year so that will help. Staff were okay, not the friendliest. We had to walk a lot due to no availability of golf carts for transportation. Overall, not sure the stay was worth the money.
Room was nice, main big pool was super dirty but I would definitely stay there again!
Room was clean, but we didn't have t.V for a few days or patio furniture and they were painting out in the hallway and left equipment laying everywhere.There was wet paint no signs, but it was a great experience.And it was very relaxing there.Our room just didn't get checked out before they moved us in
The staff went above and beyond. The property is being renovated which is said might take 2 years but it is quiet. The grounds are beautiful. They have golf carts to get you to your room, front desk, pool, restaurant and parking. They have a pool bar with restaurant, a restaurant and a small cafe which has staples to buy. There is an onsite area to get a taxi but highly recommend renting a jeep to get around the island. About 8 min drive to Cruz bay with plenty of restaurants and shopping. Just be aware September to November a lot of restaurants and businesses shut down on the island. But it is still a great time to go because it is not busy at all! Very relaxing
Thoroughly enjoyed my time here. The staff is amazing shout out to KJ, Pinot, Llewellyn, Kay, AJ and everyone else! Their service was exceptional
Beautiful and peaceful property. My only issues were the air conditioning wasn't strong enough. But all good
As a westin vacation owner I am absolutely embarrassed to say we own here. The staff and service were both horrific and the property is in need of basic maintenance…..which does not appear to be a priority for the organization. The clientele has also changed since we purchased here in 2014 and clearly the majority of guests are not owners here. All in all, the Westin is a black eye on St John…..which is otherwise a slice of heaven on earth
We did not get our room cleaned every other day as they informed us. The front desk staff were slow. The room was dated and needed renovated, clearly see prior leaks, rusted lights…we were miles away from the pool although we did have a close by private pool which was good but needed TLC. Overall, the rooms were big and we were able to park out front. The golf carts were easily available to get around the property. The restaurant was close by but the bar was expensive. We didn’t spend much time at the resort as there were much better beaches on the island. Worst part was having to call for towels and coffee midway through as we had not received a room clean. The resort was ok but not worth the cost. Will do a villa next time.
Its a fine place. We wish there were more upscale dining options on site and better communication about local taxi services. We got stranded after a hike because staff told us the taxi would return to get us. When we told them what happened, a different staff person told us they dont control the taxis. We can understand that, it then dont give visitors misinformation