酒店回复: Dear Frank,We're sorry to hear that you didn't enjoy your stay with us and hope to have the opportunity to welcome you back in the future to see the positive changes we are makingBest RegardsCraig
2.0分
其他
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breakfast was terible they did not displey any orange juice there was nothing displayed in the buffet the only thing they had it was pancakes. terible breakfast service and the hotel room window requires a big clean it was dirty all around.
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酒店回复: Hi Grzegorz,Sorry to hear that you found breakfast disappointing, we are only offering cold items on the buffet at present as all hot items are served from the kitchen after ordering at the table.Having received a full clean inside and out we have discovered that in some rooms the original sealant holding the glass in the frames has corroded to a level where it appears dirty. This is in the process of being removed and replaced throughout the hotel.Hopefully we'll have the opportunity to welcome you back some time in the hope that you can see for yourself the improvement's we are makingBest RegardsCraig
4.0分
情侣出游
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Wish there was a fridge in the room, as travelers we don't eat out often but couldn't hold much food in the room without it.
I feel like there is a lot of construction going on while we were there so it smelt like paint at times. Also it had a games room and a pool on site but neither were usable.
It looks like they are updating which is fair but it makes it feel like you are missing out.
Staff were kind but not overly engaging or personable.
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酒店回复: Dear Taylia,The hotel is indeed going through a major refurbishment programme which is close to finishing. We hope to have the Spa open by the end of March 2026. Hopefully next time you stay with us you'll be able to experience the spa yourselfBest RegardsCraig
2.0分
商务出差
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The building itself was very cold, poor heating and tiled floors added to the cold atmosphere. The floors are also unsafe for those with limited mobility or unsteady on their feet. No where to get a drink whatsoever before 4pm. Housekeeping not done by 3pm, had to ask reception to get someone in. The food was expensive and poor quality, plus we had to eat in the bar! Other residents were clearly ordering in takeaway food. I observed a member of staff walk past rubbish in the corridor, twice which included a chicken bone and no attempt made to pick it up.
How on earth has this hotel got a 4 star rating? We will definitely not be staying there again and would not recommend this hotel to anyone!
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酒店回复: Dear David,We are disappointed to hear that your stay with us did not meet your expectations. We are currently experiencing issues with heating in the reception and bar which should be resolved this week, however heating is working in the main restaurant and all guest rooms. Sorry to hear that you did not enjoy your meal with us, we are working on revamping the entire F&B operation with new menus coming soon. I am appalled to hear that a member of staff walked past rubbish without picking it up. I will ensure that your feedback is shared with the respective departments and steps are taken to address the shortcomings you experiencedBest RegardsCraig
建筑非常漂亮且维护良好，员工热情友好。此外，这里还有其他服务，例如股份公司（S.p.A.）和餐饮服务，但我没有使用过。停车场也非常大，非常方便。
地理位置偏僻，公共交通非常不便，预订时也未提及这一点。尽管如此，酒店几乎不提供任何班车服务。WiFi 信号不稳定，而且墙体非常薄，深夜时分我们甚至能听到其他房间和走廊的嘈杂声。在我看来，这家酒店不值这个价，我们非常失望。
⭐⭐⭐⭐⭐
五星好评！酒店太棒了——非常干净、舒适，而且景色绝佳。员工热情友好，服务周到。性价比超高，我非常喜欢这次入住体验。下次一定还会再来！
酒店很棒，房间位置也非常好。
服务好，地理位置优越
我根据房间照片预订了这家酒店两晚。然后我看到了酒店外观的照片！
下午晚些时候到达，沿着一条破旧的车道驶入一个几乎空无一人的停车场，停车场看起来更像是一片荒地，角落里停着一辆废弃的汽车。
酒店看起来很破旧。我猜想那栋楼可能是个游泳池，看起来很脏。
大堂和接待处的内部装修非常棒。我的房间和照片上一模一样。有点灰尘，有点破旧。
但感觉像是置身于某种超现实的体验之中。晚上我出去玩回来时，接待处空无一人。第二天也是如此。
我不知道这是不是在翻新工程。
房间里没有无线网络。我觉得你可以“插上”网络，但六楼没有无线网络。
酒店很破旧，早餐很干
breakfast was terible they did not displey any orange juice there was nothing displayed in the buffet the only thing they had it was pancakes. terible breakfast service and the hotel room window requires a big clean it was dirty all around.
Wish there was a fridge in the room, as travelers we don't eat out often but couldn't hold much food in the room without it.
I feel like there is a lot of construction going on while we were there so it smelt like paint at times. Also it had a games room and a pool on site but neither were usable.
It looks like they are updating which is fair but it makes it feel like you are missing out.
Staff were kind but not overly engaging or personable.
The building itself was very cold, poor heating and tiled floors added to the cold atmosphere. The floors are also unsafe for those with limited mobility or unsteady on their feet. No where to get a drink whatsoever before 4pm. Housekeeping not done by 3pm, had to ask reception to get someone in. The food was expensive and poor quality, plus we had to eat in the bar! Other residents were clearly ordering in takeaway food. I observed a member of staff walk past rubbish in the corridor, twice which included a chicken bone and no attempt made to pick it up.
How on earth has this hotel got a 4 star rating? We will definitely not be staying there again and would not recommend this hotel to anyone!