The staff was great. Very friendly. And helpful. Rooms were exactly like the pictures. And love the indoor pool!!! Love staying here.
酒店回复: We are thrilled to hear of your great experience !
4.0分
其他
The location was great, the room was clean with comfy beds. Only minor complaint was how loud the cooling unit was.
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酒店回复: Thank you so much for sharing your feedback! We’re glad to hear you enjoyed the great location and found the room clean and comfortable. We appreciate you mentioning the noise from the cooling unit as well — we’ll be sure to look into it to improve the experience for future stays. We hope to welcome you back again soon!
2.0分
家庭亲子
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The first room reeked of cigarette smoke. We were moved to a new room. The pillows were very thin and there was a hair in the bed. We had to buy our own pillows in order to sleep. We checked back into the hotel later in the week and the toilet flush valve malfunctioned and was squeaking so loud that we had to change rooms again.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. This is certainly not the standard of comfort and quality we strive to provide.We regret that you encountered smoke odor in your first room and that the replacement room did not meet expectations. The issues with the pillows and cleanliness are unacceptable, and we will be addressing this with our housekeeping team immediately. We’re also sorry for the maintenance issue with the toilet flush valve and the frustration of having to move rooms again.Your comfort is important to us, and we appreciate you bringing these matters to our attention so we can improve. If you are willing, we would appreciate the opportunity to speak with you directly and make this right. Please feel free to contact our management team at your convenience.Thank you again for your feedback, and we hope to have the chance to offer you a much better experience in the future.
5.0分
商务出差
Yes. Staf Ashley was so helpful & made me feel so welcome & professional!! The bed was awesome too!! Thank you!!
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that Ashley made you feel welcomed and well taken care of. We’re also glad you enjoyed the bed! We appreciate you choosing to stay with us and hope to welcome you back again soon!
5.0分
其他
We thoroughly appreciate the amiable and helpful assistance provided by the front desk in addressing any inquiries or requests we may have.
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酒店回复: Thank you so much for your kind words! We’re delighted to hear that our front desk team was able to assist you with your questions and requests. Providing friendly and helpful service is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon
3.0分
情侣出游
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This was the 3rd year back to this hotel, it was a disappointment. There are limited handicap parking or just parking in general. There is a dumpster and container trailer taking up multiple parking.
Room: painters at door on arrival, no usb ports in the room, ceiling light no cover, bedside light broke, handicap room no walk in shower, sink didn't drain unless you pulled the stopper almost out, living area lights not working figured out not plugged in. Getting off elevator one day when door opened maintenance guy made sure he got on the elevator before we could step out, just rude to patrons of your business. Tried to keep in mind they were renovating but this is a yearly event at the same time with thousands of people coming to the area, you might have wanted to take a couple days off of renovating. Not sure we will stay again
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酒店回复: This was the 3rd year back to this hotel, it was a disappointment. There are limited handicap parking or just parking in general. There is a dumpster and container trailer taking up multiple parking. Room: painters at door on arrival, no usb ports in the room, ceiling light no cover, bedside light broke, handicap room no walk in shower, sink didn't drain unless you pulled the stopper almost out, living area lights not working figured out not plugged in. Getting off elevator one day when door opened maintenance guy made sure he got on the elevator before we could step out, just rude to patrons of your business. Tried to keep in mind they were renovating but this is a yearly event at the same time with thousands of people coming to the area, you might have wanted to take a couple days off of renovating. Not sure we will stay again
3.0分
家庭亲子
Hallways were torn up. None of the amenities were open. Hallways smelled of pot. There was no mention of renovations. Room was fine for the night.
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酒店回复: Thank you for taking the time to share your experience. We’re glad to hear your room was comfortable, but we’re very sorry for the inconveniences you encountered during your stay. We understand how frustrating it can be to arrive and find renovations underway and amenities unavailable, especially without prior notice. We also take concerns about odors and hallway conditions seriously and will address this with our team immediately. We appreciate your feedback and hope we can provide you with a much better experience on a future visit.
2.0分
其他
Construction in the building and the amenities were not available. Pool and weight room was closed.
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酒店回复: Thank you for sharing your feedback. We’re sorry for the inconvenience caused by the construction and the temporary closure of our amenities, including the pool and fitness room. We understand how disappointing this can be and appreciate your patience as we work to improve our property. Your comments are important to us, and we hope to provide you with a much better experience on a future stay
5.0分
其他
Everything was top tier there was a slight hiccup with the bedding that was corrected immediately which made the
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that everything was top-tier during your stay. We appreciate your patience with the slight bedding hiccup, and we’re glad our team was able to resolve it right away. We’re grateful you chose to stay with us and hope to welcome you back again soon!
4.0分
其他
We enjoyed the stay it was clean, breakfast was ok but overall the staff was nice and didn’t have any issues
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酒店回复: Thank you for sharing your experience! We’re glad to hear you enjoyed your stay, found your room clean, and appreciated our staff. We also appreciate your feedback about breakfast and will keep it in mind for improvements. We look forward to welcoming you back again!
The staff was great. Very friendly. And helpful. Rooms were exactly like the pictures. And love the indoor pool!!! Love staying here.
The location was great, the room was clean with comfy beds. Only minor complaint was how loud the cooling unit was.
The first room reeked of cigarette smoke. We were moved to a new room. The pillows were very thin and there was a hair in the bed. We had to buy our own pillows in order to sleep. We checked back into the hotel later in the week and the toilet flush valve malfunctioned and was squeaking so loud that we had to change rooms again.
Yes. Staf Ashley was so helpful & made me feel so welcome & professional!! The bed was awesome too!! Thank you!!
We thoroughly appreciate the amiable and helpful assistance provided by the front desk in addressing any inquiries or requests we may have.
This was the 3rd year back to this hotel, it was a disappointment. There are limited handicap parking or just parking in general. There is a dumpster and container trailer taking up multiple parking.
Room: painters at door on arrival, no usb ports in the room, ceiling light no cover, bedside light broke, handicap room no walk in shower, sink didn't drain unless you pulled the stopper almost out, living area lights not working figured out not plugged in. Getting off elevator one day when door opened maintenance guy made sure he got on the elevator before we could step out, just rude to patrons of your business. Tried to keep in mind they were renovating but this is a yearly event at the same time with thousands of people coming to the area, you might have wanted to take a couple days off of renovating. Not sure we will stay again
Hallways were torn up. None of the amenities were open. Hallways smelled of pot. There was no mention of renovations. Room was fine for the night.
Construction in the building and the amenities were not available. Pool and weight room was closed.
Everything was top tier there was a slight hiccup with the bedding that was corrected immediately which made the
We enjoyed the stay it was clean, breakfast was ok but overall the staff was nice and didn’t have any issues