The lobby area smelled very strongly of fumes and the outdoor smoking araa was very close. Coffee was great abd room was clean.
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酒店回复: Thank you for your feedback. We're glad to hear you enjoyed the coffee and found your room to be clean — we appreciate you recognizing those positives.We do apologize for the strong fumes in the lobby and for the proximity of the outdoor smoking area. We understand how that could impact your comfort, and we’re currently reviewing both concerns to see how we can improve the guest experience in those areas.Your comments are valuable to us, and we hope to have the opportunity to welcome you back for an even better stay.
5.0分
其他
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My trip to Charlotte motor speedway
Everything was great especially the water pressure in the shower I have a well and even though it’s nice not having a water bill I do miss the water pressure.
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酒店回复: Thank you so much for your kind words! We're glad to hear you enjoyed your stay—and especially the shower! We totally understand how much of a difference good water pressure can make. It’s great to know we could provide a little luxury you’ve been missing. Hope to welcome you back again soon!
4.0分
其他
The hotel entrance was being remodeled, so it was a little inconvenient, but the nearby shopping center and location were good. The working people are kind.
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酒店回复: Thank you for your feedback! We appreciate your patience as we work to improve our entrance—it’ll be worth it soon! We're glad you enjoyed the convenient location and found our team to be kind and welcoming. We hope to have the opportunity to host you again once the updates are complete!
1.0分
商务出差
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No Hot Water!!!
The hotel had no hot water. When I asked about the hot water, I was told the manager was out of town and that the no hot water issue “wasn’t a big deal” and there was nothing the desk could do about it. Very frustrating when you stay 1 night for a bed and shower before a big work event.
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酒店回复: Thank you for sharing your experience, and I’m truly sorry to hear about the issue with the hot water and how it was handled. This is not the level of service we aim to provide, especially when guests are preparing for important events. Your feedback has been shared with our team, and we’re taking steps to ensure better communication and faster resolution in the future. We understand your frustration and appreciate you bringing this to our attention.
5.0分
其他
I stayed there last week and I have no complaints. I was in a newly renovated room and it was beautiful
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and loved the newly renovated room. It means a lot to know our updates are making a positive impact. We hope to welcome you back again soon!
2.0分
情侣出游
On my first day they failed toclean room. Onmy second day soneone removed my takeout (dinner) from the refrigerator. Response from staff was not appropriate.
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酒店回复: Thank you for bringing this to our attention. We sincerely apologize for the issues you experienced with the room cleaning and the removal of your takeout from the refrigerator. This is not the standard of service we strive for, and we’re sorry the staff’s response did not meet your expectations. We are reviewing this with our team to ensure better communication and respect for our guests’ belongings in the future. We appreciate your feedback and hope you’ll consider giving us another chance.
4.0分
其他
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The stay was good. We did have to wait about 5 minutes for someone to show up to the front desk. The only real problem we had was that they were doing work on the outside of the hotel so there was a tractor trailer taking up needed parking spaces since the hotel was full
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酒店回复: Thank you for your feedback! We’re glad to hear your stay was good overall. We apologize for the brief wait at the front desk and the inconvenience caused by the ongoing exterior work and limited parking. We appreciate your patience during this time and hope to provide an even better experience once the project is complete. We look forward to welcoming you back in the future!
2.0分
其他
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Hot Tub is no longer there.
Pool was not heated as advertised.
Pool was dirty, slimey.
Good was not good.
Rooms were falling apart and smelly.
The only thing I can say was that the staff was friendly and apologetic. Do not recommend. There are several other hotels to stay within walking distance.
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet expectations. We sincerely apologize for the issues you experienced, including the condition of the pool, room, and amenities. This is not the experience we strive to provide our guests.We appreciate your kind words about our staff – we’re glad they were able to offer some support during your stay. Your feedback has been shared with our management team and maintenance staff so we can address these concerns immediately and make necessary improvements.We understand your frustration and appreciate you bringing these matters to our attention. Should you be open to discussing your experience further, please feel free to reach out to us directly. We'd welcome the opportunity to make things right.
2.0分
家庭亲子
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First a kid pooped in the pool friday night while we were swimming, couldn’t use the bathroom at the pool because poop was all over the floor.
There was dog hair all over the sheets on the bed and the front desk lady brought us a sheet but WE had customers had to make up the bed
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酒店回复: Thank you for your feedback. We're sincerely sorry for the unfortunate experience you had during your stay. We understand how upsetting these issues must have been, and we apologize for the inconvenience and discomfort caused.Please know that incidents like what occurred at the pool are taken very seriously. Our team follows strict health and safety protocols in such cases, but we regret that it impacted your time with us. We’re also very sorry to hear about the condition of your room and the lack of proper housekeeping service. This does not reflect our standards, and we are actively addressing these concerns with our staff to ensure improvements are made.Your experience is not what we want for any of our guests, and we truly appreciate you bringing these matters to our attention. If you'd be open to speaking with us further, we would welcome the opportunity to apologize directly and try to make this right.
5.0分
家庭亲子
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We will definitely stay here again! It was clean. Staff was wonderful. I can’t say this is a complaint but the indoorpool was freezing now mind you we did not come for a pool so that is not something I would given negative rating for.
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酒店回复: Thank you so much for your kind words! We’re delighted to hear you enjoyed a clean room and had a great experience with our staff. We appreciate your understanding about the indoor pool temperature and are glad it didn’t affect your overall stay. We look forward to welcoming you back again soon!
The lobby area smelled very strongly of fumes and the outdoor smoking araa was very close. Coffee was great abd room was clean.
My trip to Charlotte motor speedway
Everything was great especially the water pressure in the shower I have a well and even though it’s nice not having a water bill I do miss the water pressure.
The hotel entrance was being remodeled, so it was a little inconvenient, but the nearby shopping center and location were good. The working people are kind.
No Hot Water!!!
The hotel had no hot water. When I asked about the hot water, I was told the manager was out of town and that the no hot water issue “wasn’t a big deal” and there was nothing the desk could do about it. Very frustrating when you stay 1 night for a bed and shower before a big work event.
I stayed there last week and I have no complaints. I was in a newly renovated room and it was beautiful
On my first day they failed toclean room. Onmy second day soneone removed my takeout (dinner) from the refrigerator. Response from staff was not appropriate.
The stay was good. We did have to wait about 5 minutes for someone to show up to the front desk. The only real problem we had was that they were doing work on the outside of the hotel so there was a tractor trailer taking up needed parking spaces since the hotel was full
Hot Tub is no longer there.
Pool was not heated as advertised.
Pool was dirty, slimey.
Good was not good.
Rooms were falling apart and smelly.
The only thing I can say was that the staff was friendly and apologetic. Do not recommend. There are several other hotels to stay within walking distance.
First a kid pooped in the pool friday night while we were swimming, couldn’t use the bathroom at the pool because poop was all over the floor.
There was dog hair all over the sheets on the bed and the front desk lady brought us a sheet but WE had customers had to make up the bed
We will definitely stay here again! It was clean. Staff was wonderful. I can’t say this is a complaint but the indoorpool was freezing now mind you we did not come for a pool so that is not something I would given negative rating for.