Check in was great. The room was very nice. Easy accrss to two great restaurants across the parking lot; chinese and mexican. We will definitely stay here on our trip up to New England. It's the halfway point.
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that check-in was smooth, your room was comfortable, and that you enjoyed the convenience of having great dining options just steps away.We’re thrilled to know our location worked perfectly as your halfway point to New England, and we truly appreciate you choosing Hyatt Select Richmond/Chester. We look forward to welcoming you back on your next trip!Warm regards,Hotel ManagementHyatt Select Richmond/Chester
5.0分
情侣出游
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This property has been re-model and no longer has a bar in it.
Breakfast food was ok. The eggs were not good, over cooked. Bacon was so thin (as thin as a piece of paper) and crispy that it had not flavor. Pancakes were soggy.
French toast sticks and sausage were good.
Otherwise this place was nice to stay.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed your stay overall and appreciated the updates from our recent remodel. We regret that breakfast did not meet expectations, particularly with the eggs and bacon preparation. Your comments have been shared with our food and beverage team so we can make the necessary improvements. While our bar has been removed as part of the renovation, we hope the refreshed spaces and comfortable accommodations helped make your visit enjoyable. We truly appreciate your feedback and hope to welcome you back again soon.
2.0分
其他
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Not great
Understandable that hotels need repairs but parking lot and inside getting updates. Didn’t think full price was necessary. Funky smell in elevator and room. Breakfast sub par and fire alarm went off at 4:30…
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that you and your family enjoyed your stay and that breakfast was a hit with everyone — especially your little ones! Our team loves providing a welcoming experience for families, and we’re delighted everything met your expectations. We hope to see you all again soon for another great stay at Hyatt Select Richmond/Chester!
5.0分
其他
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The staff was professional, friendly and helpful. They were always visible and attentive. The facility was in fantastic condition and highly recommend this Hyatt Place to anyone staying in this area. The area around it is nice, safe and has multiple shopping options
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酒店回复: Thank you so much for your wonderful feedback and recommendation! We’re delighted to hear that our team made such a positive impression and that you found the hotel and surrounding area to be safe, convenient, and well maintained. Our staff takes great pride in providing professional and attentive service, and it’s rewarding to know it showed throughout your stay. We truly appreciate your kind words and look forward to welcoming you back to Hyatt Place Richmond/Chester on your next visit!
照片都是假的！没错，这家酒店正在施工，所以可能会有点乱。但是，泳池里有脏袜子。泳池里三个不同的地方散落着令人作呕的刷子（根本没用！）。泳池水浑浊难闻！！没有干净的毛巾，到处都是令人作呕的用过的毛巾！！！！
另外，******* 没有提醒我这个顾客酒店正在施工，否则我绝对不会预订这家酒店！！！这又是*******不履行职责、传递错误信息的另一个例子！！！
千万别住！不值得——恶心至极
太糟糕了。如果能避开这家酒店，那就最好了。酒店正在施工，但具体情况尚未透露。更糟糕的是，包括管理层在内的工作人员都是有史以来最粗鲁、最难相处的人。他们根本不让任何人坐在大堂里。我们被告知必须买点东西才能坐在大堂里，然后他们又声称管理层不希望大堂里“吵闹”！我们都是四五十岁的成年人了！！！我们带了外卖进酒店，他们不让我们坐在早餐区，那里只是一张脏兮兮的折叠桌。每次我们问问题，答案都是“不”。我们甚至打电话给凯悦酒店集团投诉。酒店乱糟糟的，停车场里堆满了杂物和垃圾箱。总之，这是我住过的最恶心、最不友好的酒店之一。千万别住这里。不值得你花钱、花时间，甚至损害你的理智。
首先，我要说的是，经过多次投诉，我终于收到了一晚住宿的退款。床单上有污渍，浴缸有缺口。由于酒店正在装修，预订时没有提及。我们住的那层楼闻起来有煮洋葱的味道。我们被告知住在那层楼的员工用空气炸锅、电煎锅和其他烹饪设备做饭。这难道不是火灾隐患吗？
千万别住这里！唯一让我满意的是早上前台的Tavon。他很体谅我，毫不犹豫地退了我的钱。
这家酒店正在装修，看起来和闻起来都很糟糕。
预订网站上应该提到这一点。我觉得退款是因为信息不实。我还没到房间，他们就扣了我的信用卡费用。
脏，远离
房间很脏。我没法洗澡。有人的头发还留在里面。头发太多了，不知道他们打扫了会不会有人注意到。不推荐！！！
维护不善。早餐不错。由于建筑状况不佳且做工粗糙，入住体验不佳。
Check in was great. The room was very nice. Easy accrss to two great restaurants across the parking lot; chinese and mexican. We will definitely stay here on our trip up to New England. It's the halfway point.
This property has been re-model and no longer has a bar in it.
Breakfast food was ok. The eggs were not good, over cooked. Bacon was so thin (as thin as a piece of paper) and crispy that it had not flavor. Pancakes were soggy.
French toast sticks and sausage were good.
Otherwise this place was nice to stay.
Not great
Understandable that hotels need repairs but parking lot and inside getting updates. Didn’t think full price was necessary. Funky smell in elevator and room. Breakfast sub par and fire alarm went off at 4:30…
The staff was professional, friendly and helpful. They were always visible and attentive. The facility was in fantastic condition and highly recommend this Hyatt Place to anyone staying in this area. The area around it is nice, safe and has multiple shopping options