酒店回复: Dear VALERIE, Thank you for being our guest and for sharing your feedback. We apologize for the delay you experienced during check-in. Your comments have been shared with our team to ensure a better experience going forward. We are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies prohibiting smoking in certain areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thanks once more for your feedback, and we hope you will stay with us again soon. Sincerely,Hotel Management
酒店回复: Dear Jim, Thank you for taking the time to write a review of our hotel. On behalf of our entire staff, please accept our apologies for not meeting your expectations. Your concerns regarding high humidity, the bathroom exhaust fan, and cleanliness are noted. We will address this matter with our housekeeping and maintenance team to ensure that it does not happen again. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Everything at this property was great! The management and staff were excellent, shout out to Jennifer and Randy!!
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酒店回复: Dear Guest, Thank you for your wonderful feedback! We’re thrilled to hear that you had such a great experience at Extended Stay America and truly appreciate your kind words about our management and staff. Jennifer and Randy will be delighted to know that their efforts made a positive impact on your stay. Providing warm hospitality and excellent service is always our top priority. Your appreciation motivates our entire team to continue delivering memorable experiences. We look forward to welcoming you back.Sincerely,Hotel Management
1.0分
其他
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unsafe location
The hotel strongly smelled of **** as we walked into the front door to sign in.
Got our room key and was directed to drive around to the back of the hotel and the entrance was all the way around the building in a dark area.
We entered the building and it strongly smelled of ****. We went to the tiny room, once again smelling of ****. Upon seeing these condition we immediately left and went elsewhere.
I did not feel that the hotel was safe for two women and teenage kids.
Will never attempt to stay again.
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酒店回复: Dear Guest, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. We regret that you encountered cleanliness concerns during your time with us. Thank you for bringing this to our attention. We strive to make our guests happy; however, we regret not meeting your expectations. Considering this a rare incident, we hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management
5.0分
其他
Great place to stay!
Very friendly and helpful staff. Room was clean and very comfy. Was great to be able to save money with the use of the kitchen.
4.0分
其他
Nothing bad to say about this Hotel. Great, clean rooms and awesome staff.
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酒店回复: Dear Guest, Thank you so much for taking the time to share your wonderful feedback. We are thrilled to hear that you enjoyed your stay at Extended Stay America and found our rooms to be clean and comfortable. Your kind words about our staff mean a great deal to us, as we strive to provide friendly and attentive service to every guest. It is always encouraging to know that our efforts to create a welcoming and enjoyable environment are appreciated. We look forward to welcoming you back in the future for another exceptional stay.Sincerely,Hotel Management
4.0分
家庭亲子
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This was good enough for a night after a concert. Nothing fancy. Office closed at 10pm & opened at 9am. No vending machines or ice. No shampoo in rooms. Noisy hotel. Maid walked in after we were already in room without knocking. She had no idea we had rented the room.
1.0分
其他
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The WORST!!!
We waiting outside for a long period of time because there were no staff on site to check us in at 1:30am. The room was disgusting. The headboard had greasy handprints all over it, the room smelled like a dirty hamster cage! The bedding looked old and faded ( not crisp white) . The pillows were flat and stained, and there were not enough towels provided in our room . We had 4 people and there was only 3 towels. It was a really bad hotel and if I were you I would be embarrassed to offer to customers!
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酒店回复: Dear Amber, We are sorry for the distressing experience you endured during your stay. Being a select suite property, our front desk staff are available to assist during the daytime. We have live-in associates to help with check-in during after-hours. We regret that you had to wait on your arrival, and understand your frustrations and disappointment. Thank you for bringing this to our attention. The cleanliness issues you encountered in the allotted room fall far below the standards we strive to uphold. We are conducting an immediate review of our staffing protocols and housekeeping procedures to ensure that no guest ever faces such conditions again. We appreciate your patience and hope you’ll allow us the opportunity to restore your trust.Sincerely,Hotel Management
完善的服务
非常友好的接待。房间很大，有设施齐全的厨房。安静且安全的位置。
我刚到酒店办理入住手续时，前台没有人。我按了门铃，但没人来。我等了一会儿，最后用手机给酒店打电话，得到了回复。他一出现就告诉我，他只听到过一次铃声。所以显然你需要按几次铃才能得到帮助。办理入住手续后，我不得不绕过酒店狗公园里抽烟的人。最后到了房间，房间里有浓重的烟味。早上 4 点，我们被每隔几分钟就关门的声音吵醒，因为客人们都去上班了。准备离开后，我们前往大堂吃早餐，找到了速溶燕麦片、燕麦棒和包装松饼。不会再来了。
我们是八月初入住的，房间里的湿度一直很高。浴室排气扇无法正常工作，房间空调似乎无法降低湿度。总的来说，我们的房间需要好好清洁一下。
酒店看起来有点过时，闻起来很奇怪，但很安静，而且比周围的地方便宜。住了一晚还不错。早餐是麦片棒和松饼。
Everything at this property was great! The management and staff were excellent, shout out to Jennifer and Randy!!
unsafe location
The hotel strongly smelled of **** as we walked into the front door to sign in.
Got our room key and was directed to drive around to the back of the hotel and the entrance was all the way around the building in a dark area.
We entered the building and it strongly smelled of ****. We went to the tiny room, once again smelling of ****. Upon seeing these condition we immediately left and went elsewhere.
I did not feel that the hotel was safe for two women and teenage kids.
Will never attempt to stay again.
Great place to stay!
Very friendly and helpful staff. Room was clean and very comfy. Was great to be able to save money with the use of the kitchen.
Nothing bad to say about this Hotel. Great, clean rooms and awesome staff.
This was good enough for a night after a concert. Nothing fancy. Office closed at 10pm & opened at 9am. No vending machines or ice. No shampoo in rooms. Noisy hotel. Maid walked in after we were already in room without knocking. She had no idea we had rented the room.
The WORST!!!
We waiting outside for a long period of time because there were no staff on site to check us in at 1:30am. The room was disgusting. The headboard had greasy handprints all over it, the room smelled like a dirty hamster cage! The bedding looked old and faded ( not crisp white) . The pillows were flat and stained, and there were not enough towels provided in our room . We had 4 people and there was only 3 towels. It was a really bad hotel and if I were you I would be embarrassed to offer to customers!