酒店回复: Thank you for taking the time to share your feedback. We are very sorry to read your comments, as it was our understanding during your stay that you were happy with your experience. Following your mid-stay review, our Front Office Manager spoke with you on a number of occasions to ensure everything was to your satisfaction. During these conversations, we offered alternative rooms on multiple occasions, which you kindly declined, reassuring us that everything was perfect and that you had no issues.We are disappointed to hear your concerns now, as we would have welcomed the opportunity to address them fully while you were with us. Please be assured that your feedback has been passed on to our management and maintenance teams for review.We are grateful for your kind words about our staff and service, and we do hope you might consider giving us another opportunity to welcome you back in the future.

酒店回复: Thank you for taking the time to share your review Colin. We appreciate your kind words about our staff, and dining options, we’re delighted you had a welcoming experience with us. We appreciate your feedback regarding the carpeting and gym facilities. While we continuously strive to enhance our guest experience, we understand the importance of maintaining high standards throughout the hotel. We’re pleased to share that we have a plan in place to upgrade our gym facilities and equipment, ensuring they meet the expectations of our valued guests. We hope to welcome you back in the future so you can enjoy these improvements firsthand. Thank you once again for your review.

酒店回复: Thank you for your wonderful review of Hayfield Manor. We are delighted to know that you enjoyed your experience. We hope to welcome you back again in the future.

酒店回复: Thank you for sharing your wonderful review, we are thrilled to know that you enjoyed your stay with us and we hope to welcome you back again!