The brasserie food was amazing in the restaurant but the service was terrible. We had a 40 minute wait between finishing our main and being offered a desert menu.
The main problem was that we chose this hotel as it had a later check out time of 11am. However on approaching the hotel at 6pm we saw road closure signs starting at 9.30 the next morning for a half marathon. This meant that we had to leave at 9am to avoid the road closure or we would’ve been stuck at the hotel until 12.30pm. If we had known this at the time of booking then we would not have booked this hotel
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酒店回复: Good afternoon, Charlotte First thank you for choosing to stay with us here at Barnham Broom and it is great to hear the food in the Brasserie was amazing, I will of course follow up with the team regarding the service speed. You are correct their was a local charity run in the area but you were not stuck at the hotel, when turning out of the drive you just needed to turn left. Best wishes Pete
5.0分
其他
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Nice well managed property / country club. Convenient if you have activities around Norwich. Not unexpected but driving to property is on Norfolk country roads (last 6 miles) can be challenging at night.
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酒店回复: Good morning, Nicholas Thank you for staying with us here at Barnham Broom and for your top scoring review. We do overall feel blessed for our countryside location but still within easy reach of Norwich. I do hope we can welcome you back in the future. Best wishes Pete
5.0分
其他
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Great staff, helpful and friendly. The food in the Brazzerie was excellent. A little disappointed that the pool was closed to guests between 15:30 and 17:00 because of Children Swimming. Also slightly disappointed that you haven’t pay £7.40 per person for a swim.
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酒店回复: Dear, David thank you for staying with us and for your top scoring review. We will take on board your feedback about children swim times as we recently introduced this so that the pool was available for adults outside of this time. I do hope we can welcome you back in the future. Best wishes Pete
1.0分
其他
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Everything in the room was stained. There was dirty items of clothes under the drawers. The room was above a staff area/function room which was noisy until 11:30 pm and then was woken up at 5 am by the team talking and then hoovering.
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酒店回复: Dear, Lloyd Thank you for taking the time to share your feedback. After reviewing our records, we can confirm that there was no function or event taking place at the hotel during your stay. Additionally, none of these concerns were brought to our attention during your visit or at check-out.We take all guest feedback seriously and would have been happy to investigate and resolve any issues had we been made aware at the time. Please feel free to contact us directly so we can discuss your experience in more detail.Best wishes Peter
5.0分
商务出差
Great hotel, great food and excellent service from check in to check out. Gym and pool are are also very good.
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酒店回复: Dear, Matthew Thank you for choosing to stay with us here at Barnham Broom and for your review. It is great to hear you enjoyed your stay and we will look forward to welcoming you back in the future. Best wishes Pete
5.0分
情侣出游
The food in the Brasserie was superb. Overall excellent facilities and helpful staff.
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酒店回复: Good afternoon, Rodger Thank you for your amazing feedback on our Brasserie offering and team. We hope to welcome you back soon. Best wishes Pete
4.0分
其他
Friendly staff. Clean and comfortable room. Great parking and countryside location. Food good but quite pricey in the evening.
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酒店回复: Good afternoon Kristen, Thank you for staying with us here at Barnham Broom, it is always great to hear about the team and we are blessed with our location. I do hope we can welcome you back in the future. Best wishes Pete
3.0分
商务出差
Room and resort was nice.
No hot water for morning shower.
Breakfast is extortionately priced
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed the room. We sincerely apologize for the inconvenience with the hot water, we were not aware of the issue at the time, but it has since been fixed. We also appreciate your comments regarding breakfast pricing and will take this into consideration. We hope to welcome you back for an even better experience next time.Best wishes Peter
很棒的酒店
与家人度过了一段舒适的时光。
The brasserie food was amazing in the restaurant but the service was terrible. We had a 40 minute wait between finishing our main and being offered a desert menu.
The main problem was that we chose this hotel as it had a later check out time of 11am. However on approaching the hotel at 6pm we saw road closure signs starting at 9.30 the next morning for a half marathon. This meant that we had to leave at 9am to avoid the road closure or we would’ve been stuck at the hotel until 12.30pm. If we had known this at the time of booking then we would not have booked this hotel
Nice well managed property / country club. Convenient if you have activities around Norwich. Not unexpected but driving to property is on Norfolk country roads (last 6 miles) can be challenging at night.
Great staff, helpful and friendly. The food in the Brazzerie was excellent. A little disappointed that the pool was closed to guests between 15:30 and 17:00 because of Children Swimming. Also slightly disappointed that you haven’t pay £7.40 per person for a swim.
Everything in the room was stained. There was dirty items of clothes under the drawers. The room was above a staff area/function room which was noisy until 11:30 pm and then was woken up at 5 am by the team talking and then hoovering.
Great hotel, great food and excellent service from check in to check out. Gym and pool are are also very good.
The food in the Brasserie was superb. Overall excellent facilities and helpful staff.
Friendly staff. Clean and comfortable room. Great parking and countryside location. Food good but quite pricey in the evening.
Room and resort was nice.
No hot water for morning shower.
Breakfast is extortionately priced