酒店回复: Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. It is unacceptable that your room felt damp, and we regret the inconvenience caused by the shower and door difficulties. We also understand your disappointment regarding the kitchen amenities and breakfast offerings. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. We appreciate your understanding and hope to provide you with a much better experience in the future.Sincerely,Hotel Management
3.0分
其他
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Great staff!!! The staff is comprised of friendly, approachable, hard working individuals who you instantly relate to and respect for their willingness to assist when needed. Unfortunately the property is older and could benefit greatly from a remodel.
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酒店回复: Dear Guest, Your feedback is greatly appreciated, and we thank you for taking the time to share it. Our top priority is to ensure that every guest enjoys their time with us through exceptional hospitality; therefore, we thank you for mentioning your kind words about our team and their prompt and attentive service during your stay. However, we regret any instance where we fell short of this goal during your stay. Please know that our dedication to enhancing our property remains ongoing, and your comments will enable us to make strategic changes that align with our guests' preferences. Thank you for choosing us during your time in Charlotte. We hope to see you again soon.Sincerely,Hotel Management
1.0分
商务出差
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This visit was horrible. We had 3 rooms for our workers and each room was filthy dirty and had roaches everwhere. The front desk was advised and did nothing. I would not recommend ANYONE staying here...
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酒店回复: Dear Guest, We regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will help us make the necessary improvements. We hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely, Hotel Management
4.0分
其他
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Light bulb was missing in one of the lights by the bed. In the shower the faucet to run hot and cold water was loose, as well as faucet in the bathroom sink. They should be tightened for the next guest. There was no breakfast but that did not matter since i don't eat breakfast
1.0分
情侣出游
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There were roaches in our room. There were bugs on the ceiling. The walls weren’t clean. You could tell where people killed bugs and didn’t clean it up. The drawers were broken. You can tell this hotel is very old. The outlets were pulled out of the socket and so were the sprinklers on the ceiling the staff were nice, but as far as overall experience, I would not stay here again
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酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
1.0分
情侣出游
no tv remote, no soap, no dishes *studio*, loud guests all night, broken lamp, bathroom handle broken
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are truly sorry to hear about the inconveniences you faced during your stay. The concerns you mentioned regarding room amenities, maintenance, and noise levels do not reflect the level of comfort we aim to provide. Your feedback has been shared with the appropriate teams to ensure these issues are promptly addressed. We appreciate your input and hope to have the opportunity to offer a much-improved visit in the future.Sincerely,Hotel Management
4.0分
情侣出游
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Katrina and Nyoka always made me feel welcome and heard when checking in and confirming my reservation extensions. No issues besides some other guest staying here but you can’t fault the company for who books a room. Everything was fine besides the bugs in the room. I found myself spraying down the room like a routine pest control work everyday if not twice a day only for the problem to get about 70% better. Being exposed to the pest prolonged gave my soupse rashes on his back and armszz
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酒店回复: Dear Guest, Thank you for your thoughtful review. We are delighted to hear that Katrina and Nyoka made you feel welcome and supported throughout your stay. However, we are sorry for the cleanliness issues you encountered in your room. This is not the standard we strive to maintain, and we understand how frustrating and concerning it must have been, especially with the impact on your spouse’s health. Your feedback has been escalated to our housekeeping and maintenance teams for immediate review and resolution. Your insights help us improve, and we hope to provide a cleaner, more comfortable experience should you choose to stay with us again.Sincerely, Hotel Management
这次体验还不错，没什么可抱怨的。感觉他们已经尽力让顾客满意了，做得很好。唯一美中不足的是，他们现在不提供早餐了，以前我很喜欢他们家的松饼。
太糟糕的酒店了。卫生条件简直是最差的，到处都是昆虫和蟑螂。工作人员的服务态度也很差。他们说包含早餐，但连咖啡杯都没有。外面有很多流浪汉，而且酒店里有股难闻的异味。我真的不推荐，这是你最不应该选择入住的地方。这个价格根本不值得。他们应该把这个地方关了，我觉得它根本通不过检查😡
我们没有在这里过夜。办理入住并付款时，我心里是打鼓的，因为酒店外面看起来就很破旧。我们发现房间和家具都极其破旧——完全不像网上的照片。我预订它是冲着小厨房来的，结果厨房里空空如也，橱柜里连个杯子都没有。当时还没到下午6点，还在取消截止时间之前，所以我要求退款。我们去了别处。网上的照片根本无法反映这家破旧、维护不善的“酒店”的真实情况。
住过的最差的酒店房间！！
即使开着空调，房间仍然非常潮湿。淋浴坏了（已经修好了），门已经坏了一半，打开和关闭都非常困难。
床下垂，早餐什么也没有，只有包装好的松饼、水果吧和咖啡。
厨房完全是空的，没有餐具、平底锅等。抽油烟机甚至没有过滤器。
确实是我们住过的最差的酒店房间。
Great staff!!! The staff is comprised of friendly, approachable, hard working individuals who you instantly relate to and respect for their willingness to assist when needed. Unfortunately the property is older and could benefit greatly from a remodel.
This visit was horrible. We had 3 rooms for our workers and each room was filthy dirty and had roaches everwhere. The front desk was advised and did nothing. I would not recommend ANYONE staying here...
Light bulb was missing in one of the lights by the bed. In the shower the faucet to run hot and cold water was loose, as well as faucet in the bathroom sink. They should be tightened for the next guest. There was no breakfast but that did not matter since i don't eat breakfast
There were roaches in our room. There were bugs on the ceiling. The walls weren’t clean. You could tell where people killed bugs and didn’t clean it up. The drawers were broken. You can tell this hotel is very old. The outlets were pulled out of the socket and so were the sprinklers on the ceiling the staff were nice, but as far as overall experience, I would not stay here again
no tv remote, no soap, no dishes *studio*, loud guests all night, broken lamp, bathroom handle broken
Katrina and Nyoka always made me feel welcome and heard when checking in and confirming my reservation extensions. No issues besides some other guest staying here but you can’t fault the company for who books a room. Everything was fine besides the bugs in the room. I found myself spraying down the room like a routine pest control work everyday if not twice a day only for the problem to get about 70% better. Being exposed to the pest prolonged gave my soupse rashes on his back and armszz