The room was great! Clean, smelled good, plenty of clean towels and rags. It had a fridge for us to use.
The staff downstairs was very friendly.
展开
酒店回复: Thank you so much for the perfect score! We’re thrilled to know we hit the mark during your stay. We can’t wait to welcome you back again soon!
5.0分
其他
展开
We thought it was well maintained, the staff were very pleasant, and the food very good.Our only complaints were the room was a little dim, and our room coffee maker was b broken.
展开
酒店回复: Thank you for your feedback. We’re glad you enjoyed our staff, food, and overall upkeep. I apologize for the dim lighting and broken coffee maker in your room—your comments have been shared with our team for correction. We look forward to welcoming you back for an even better stay.
2.0分
其他
I wouldn’t recommend to stay here. The room was not clean and customer service is really non existent here.
展开
酒店回复: Thank you for your feedback. I'm very sorry to hear about your experience. What you described falls far short of the standards we aim to uphold. I’d appreciate the opportunity to learn more so we can address the issues directly—especially regarding the room condition and service. Please feel free to reach out to me directly if you're open to a conversation. We take your concerns seriously and are committed to doing better.
2.0分
其他
展开
Not recommended for 4 people
The Bistro manager was great. Had requests that were ignored until we talked with manager. We had 4 people and always received 2 towels. Room we thought we were supposed to have was not avail. 2 queen bed room was tight. No extra room
Left disappointed for the price we paid.
展开
酒店回复: Thank you for your feedback. I'm glad our Bistro manager was able to assist, but I’m sorry to hear about the issues with your room and amenities. We’ll review this with our team to prevent similar frustrations moving forward.
5.0分
情侣出游
Th staff was friendly and professional. Property was clean and n a safe area.
展开
酒店回复: You made our day—10/10! Thanks for staying with us. See you next time at Four Points Alexandria.
2.0分
商务出差
I couldn’t open my door unless multiple attempts and the room was not very clean.
展开
酒店回复: Thank you for your feedback. I'm very sorry to hear about your experience. What you described falls far short of the standards we aim to uphold. I’d appreciate the opportunity to learn more so we can address the issues directly—especially regarding the room condition and service. Please feel free to reach out to me directly if you're open to a conversation. We take your concerns seriously and are committed to doing better.
4.0分
其他
展开
Stay, don't eat.
Great hotel. Clean, nice rooms. Quiet, decent neighborhood. Felt safe.
Hotel restaurant served us moldy fruit.
Enjoy your stay, eat elsewhere.
展开
酒店回复: Thank you for your feedback. We're glad you enjoyed the hotel and felt safe during your stay. We sincerely apologize for the issue with the restaurant and will address it with our team.We appreciate you bringing it to our attention.
4.0分
其他
展开
Overall great!
Our room was on the first floor and near an exterior door so we could hear people going in and out and talking throughout the night. I would suggest getting an upper level room if you are a light sleeper.
展开
酒店回复: Thank you for your feedback. We're sorry for the noise disturbance during your stay and will keep this in mind when assigning rooms.We appreciate your comments and hope to welcome you again.
4.0分
其他
Called multiple times to the front desk and housekeeping no answer never received towels nor was there a shower curtain in the bathroom
展开
酒店回复: Thank you for your feedback, and I sincerely apologize for the lack of response and missing amenities during your stay. We’re addressing this with the team to ensure it doesn’t happen again.
很棒的小酒店。员工非常
The room was great! Clean, smelled good, plenty of clean towels and rags. It had a fridge for us to use.
The staff downstairs was very friendly.
We thought it was well maintained, the staff were very pleasant, and the food very good.Our only complaints were the room was a little dim, and our room coffee maker was b broken.
I wouldn’t recommend to stay here. The room was not clean and customer service is really non existent here.
Not recommended for 4 people
The Bistro manager was great. Had requests that were ignored until we talked with manager. We had 4 people and always received 2 towels. Room we thought we were supposed to have was not avail. 2 queen bed room was tight. No extra room
Left disappointed for the price we paid.
Th staff was friendly and professional. Property was clean and n a safe area.
I couldn’t open my door unless multiple attempts and the room was not very clean.
Stay, don't eat.
Great hotel. Clean, nice rooms. Quiet, decent neighborhood. Felt safe.
Hotel restaurant served us moldy fruit.
Enjoy your stay, eat elsewhere.
Overall great!
Our room was on the first floor and near an exterior door so we could hear people going in and out and talking throughout the night. I would suggest getting an upper level room if you are a light sleeper.
Called multiple times to the front desk and housekeeping no answer never received towels nor was there a shower curtain in the bathroom