酒店回复: Vielen Dank, dass Sie uns Ihre Gedanken zu Ihrem Aufenthalt mitteilen! Die Zufriedenheit unserer Gäste hat für uns oberste Priorität! Wir können es kaum erwarten, Sie bei Ihrem nächsten Besuch bei Emerson zu sehen.
2.0分
其他
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Staff was absolutely amazing! They can only do so much. Property was gross I sliced my leg on a broken bed frame in the room. Shower sprayed out into the bathroom no matter the setting. I have another booking with this property unfortunately
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酒店回复: Thank you for sharing your experience with us. I’m very glad to hear our staff took good care of you, but I’m truly sorry for the problems you ran into during your stay. You should never have to deal with a broken bed frame or a shower that leaks, and I’m especially sorry to hear you were injured. That’s not the level of care or quality we want to provide.I’ve already passed this along to our maintenance and housekeeping teams so we can address these issues right away. We want to make sure your upcoming stay is much better, and we’d really appreciate the chance to take care of things before you arrive.If you’re comfortable, please reach out to us directly at the hotel so we can help make your next visit a safer and more comfortable one. Your feedback means a lot, and we truly appreciate you giving us another chance.
3.0分
其他
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The place is currently being renovated and the common areas are in urgent need for a deep cleaning. The staff are very nice and friendly. Wasn’t able to check out the kitchen much and left before breakfast was set out.
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酒店回复: Thank you for taking the time to share your experience. We’re glad to hear our staff made a positive impression — we’ll be sure to pass along your kind words. We also appreciate your understanding as we go through renovations. While we work to improve the property, maintaining cleanliness in all areas remains a top priority, and your feedback will help us address any shortcomings promptly.We hope to welcome you back soon so you can experience the finished updates and enjoy everything we have to offer, including breakfast!
4.0分
商务出差
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The room was very clean. Staff was very nice and helpful. But, the elevator was very bumpy and loud. The hall had a very strong smell of cigarette smoke even though the areas are marked no smoking.
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酒店回复: Thank you for your feedback! We’re glad to hear you found your room clean and our staff helpful. We apologize for the inconvenience caused by the elevator noise and the cigarette smell in the hallways. We take our no-smoking policy seriously and will investigate to ensure that all areas remain smoke-free for the comfort of our guests.Your comments help us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.
5.0分
家庭亲子
Hotel was great for an extended baseball weekend. Fred at the desk was super nice. Would definitely return!
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酒店回复: Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We lookforward to seeing you next time you are in Emerson!
5.0分
家庭亲子
Our room was very clean as was the facility. Staff were very friendly. We would stay here again!
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酒店回复: Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'mglad to see you had a great experience. I have shared this review with the entire staff here. It isreally great to see our hard work pay off! We look forward to seeing you next time!
2.0分
家庭亲子
Room was not very clean and there was a big spot on side of mattress stained that was concerning. Staff was very nice.
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酒店回复: Thank you for your honest feedback! Guest satisfaction is our top priority and I'm sorry to hearwe didn’t meet your expectations. Please note that your comments are used to better our futureguest experience. We hope for an opportunity to properly host you in the future.
4.0分
其他
The carpets need to be shampooed bad, but overall it was pretty clean. Staff is friendly
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酒店回复: Thanks for letting us know your thoughts regarding your stay! Making sure our guests aresatisfied is our top priority! We can’t wait to see you next time you visit Emerson.
员工服务很棒！房间也很棒！
没有按照要求清洁和更换毛巾或垃圾处理。
美国标准
可以接受的酒店，早餐按照美国标准来说还算合理
Staff was absolutely amazing! They can only do so much. Property was gross I sliced my leg on a broken bed frame in the room. Shower sprayed out into the bathroom no matter the setting. I have another booking with this property unfortunately
The place is currently being renovated and the common areas are in urgent need for a deep cleaning. The staff are very nice and friendly. Wasn’t able to check out the kitchen much and left before breakfast was set out.
The room was very clean. Staff was very nice and helpful. But, the elevator was very bumpy and loud. The hall had a very strong smell of cigarette smoke even though the areas are marked no smoking.
Hotel was great for an extended baseball weekend. Fred at the desk was super nice. Would definitely return!
Our room was very clean as was the facility. Staff were very friendly. We would stay here again!
Room was not very clean and there was a big spot on side of mattress stained that was concerning. Staff was very nice.
The carpets need to be shampooed bad, but overall it was pretty clean. Staff is friendly