酒店回复: Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet expectations and that several aspects fell short of the standards you rightfully expect from a Holiday Inn Express.We regret the issues you encountered with the air conditioning, the overall cleanliness and odor in the hotel, and especially the disappointment caused by the pool being out of service during your visit. We understand how important this amenity is, particularly when traveling with children, and we are truly sorry for the letdown.Additionally, we recognize your concern about the surrounding area and the comfort and safety of our guests upon arrival. Your feedback has been shared with our team to help guide necessary improvements, both in our facility and guest service practices.We are committed to making the necessary changes to enhance the guest experience and hope you might consider giving us another opportunity in the future to deliver the high standards associated with our brand.

酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your recent stay with us. What you described does not reflect the high standards we strive to maintain, and we are truly sorry for the discomfort and inconvenience you encountered.Your comments have been shared with our housekeeping and maintenance teams for immediate follow-up. We are also addressing the security concern you mentioned regarding the emergency exit door, as guest safety is of the utmost importance to us.We understand your disappointment and regret that we were unable to offer an alternative room due to full occupancy. Please know that your feedback is helping us take corrective action to prevent such issues in the future.

酒店回复: We sincerely apologize for the issues you encountered during your stay. Finding someone else’s belongings in your room and experiencing a late-night fire alarm without clear communication is certainly not the experience we want for our guests. We understand how frustrating this must have been, especially with a little one. Your concerns have been noted, and we will be addressing these matters with our team to ensure better handling in the future. We truly appreciate your feedback and would love the opportunity to make things right. Please feel free to reach out to us directly so we can further assist you.

酒店回复: It sounds like your stay had some positives but also several frustrations. Natalie’s professionalism and kindness are highlights, but the overall experience seems to have fallen short of expectations, especially regarding safety, noise, and breakfast service.Your concerns about being placed in an adjoining room near the elevator as a solo traveler are completely valid, especially if it impacted your sense of security. The noise disturbances, both from the elevator and the people outside, along with the lack of proactive solutions from the overnight staff, are disappointing.The breakfast situation, with its late setup and the rude interaction regarding the utensils, adds another layer of dissatisfaction. Cold food, especially at a time when guests expect hot and fresh options, is a clear issue that could have been addressed with more attention to detail.This feedback is important for the hotel to improve its operations and guest care. If you feel comfortable, consider sharing your experience directly with hotel management to ensure they are aware of these concerns and can take steps to prevent similar situations for future guests. Your safety, comfort, and the quality of service should always be a priority.

酒店回复: Thank you for your feedback. While I'm pleased to hear that the staff were friendly, I sincerely apologize for the inconveniences you encountered during your stay. Issues with the AC, noise, and cleanliness should not be a part of your experience, and I'm sorry that the computer issues weren't addressed effectively. We will certainly be looking into these matters to improve for future stays. Your comments are invaluable as they help us address areas that need attention. We hope to provide a much better experience should you choose to stay with us again.

酒店回复: Thank you for your feedback. I apologize for the inconvenience you experienced with parking during your stay. We understand that a secure, accessible parking spot is an important part of your experience, and I'm sorry that we fell short in this regard. Please know that your comments are taken seriously, and we’re working to address these issues, especially while renovations are underway. Thank you for bringing this to our attention, and we hope to provide a more seamless experience in the future.

酒店回复: We sincerely apologize for the disturbances you experienced during your stay. A fire alarm going off at 1 a.m. is certainly disruptive, and we regret any inconvenience it caused. Additionally, we understand how frustrating constant construction noise can be, and we appreciate you bringing this to our attention.Your comfort is important to us, and we will continue working to minimize disruptions as much as possible. We truly appreciate your patience and feedback, and we hope to have the opportunity to provide you with a much more restful stay in the future.