Beds were very uncomfortable, bathroom had mold and dirty floors, pool room was freezing, staff was unprofessional, breakfast was poor (waffle batter possibly rancid?). Would never stay here again!
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酒店回复: Thank you for your feedback. We are sorry we did not meet your expectations and hope to see you again in the near future with a better impression of us. Have a wonderful day.
2.0分
情侣出游
The floor was dirty. I could smell dogs on the sheets and they smelled like pee and overall it was just not very clean at all.
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酒店回复: Thank you for your feedback. We are sorry we did not meet your expectations and hope to see you again in the near future with a better impression of us. Have a wonderful day.
5.0分
家庭亲子
The check in lady was polite. Check in was fast. Our room was clean and nice. Enjoyed the pool and hot tub. Lots of parking. Very clean.
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酒店回复: Dear guest,We are really grateful for your perfect score. It makes us delighted to learn that our accommodations met your expectations. There is no better feeling than hearing that someone valued our efforts to make them feel at home. We are eagerly anticipating your return since we know that your stay was as fantastic as it sounds!gm
4.0分
商务出差
Mold in the shower. Very noisy . Family above us were loud and kids were running everywhere. Horrible experiance. Will not stay here again.
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酒店回复: We sincerely apologize for the discrepancies you noted during your stay and we have addressed them immediately. We hope to show you a brighter side of Red Lion Inn & Suites should you choose us in your future travel plans. Thank you for staying with us.
3.0分
其他
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The heating/cooling unit in our room was very loud. It was making groaning and clicking noises frequently and waking us up during the night. Also the cable channels on the tv were all coming acros very grainy and blurry.
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酒店回复: Dear Amy Thank your feedback. We will make sure your concerns gets addressed. Have a wonderful Day,
1.0分
情侣出游
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Our stay at this hotel was unfortunately very disappointing. When we checked in, our keycards had not been activated, which caused problems getting into our room. Once inside, we discovered several cleanliness issues: there was hair in the shower, the bathroom foot rug was damp as if it had already been used, and the towels had black stains on them. There also appeared to be mold growing on the bathroom ceiling. Even the complimentary shampoo and body wash had clearly already been used, and there were fingerprints on the mirror. Although I would normally request a room change, it was late and we were exhausted, so we decided to stay.
However, restful sleep was impossible. At around 3 a.m., loud noise from the store next door—unloading pallets and operating a forklift—kept us awake for hours. The room was extremely noisy.
We chose this hotel specifically for the included breakfast, but that was disappointing as well. The waffles didn’t taste good, and even the syrup was poor quality. Overall, the experience did not meet our expectations.
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酒店回复: Dear Melissa Thank you for your feedback. We are sorry we did not meet your expectations and hope to see you again in the near future with a better impression of us. Have a wonderful DAY.
5.0分
其他
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Despite the hotel being very basic. It was clean, the bed was comfortable and it was exactly what I needed.
What the hotel lacked in fancy details it more than made up for with it's friendly helpful staff. Shawn at the front desk was helpful and efficient and gracious. This is a little hotel, close to the highway with a big heart.
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酒店回复: Hi Guest, We are happy to hear your positive feedback, and we love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay. GM
5.0分
其他
This was one of the best hotels we’ve stayed in lately!!! Clean, comfortable and the staff was excellent!!! Will definitely stay again.
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酒店回复: We're happy to know you enjoyed yourself, we appreciate your feedback and look forward to seeing you again!
5.0分
家庭亲子
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The room was clean, but the staff made it an enjoyable experience. Mike was very friendly. He was at check in at 11pm, and he was there for breakfast at 7:30am. Super nice man.
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酒店回复: Dear Sonja thank you for your feedback we are glad to hear you enjoyed your stay.
一切看起来都还不错。
Beds were very uncomfortable, bathroom had mold and dirty floors, pool room was freezing, staff was unprofessional, breakfast was poor (waffle batter possibly rancid?). Would never stay here again!
The floor was dirty. I could smell dogs on the sheets and they smelled like pee and overall it was just not very clean at all.
The check in lady was polite. Check in was fast. Our room was clean and nice. Enjoyed the pool and hot tub. Lots of parking. Very clean.
Mold in the shower. Very noisy . Family above us were loud and kids were running everywhere. Horrible experiance. Will not stay here again.
The heating/cooling unit in our room was very loud. It was making groaning and clicking noises frequently and waking us up during the night. Also the cable channels on the tv were all coming acros very grainy and blurry.
Our stay at this hotel was unfortunately very disappointing. When we checked in, our keycards had not been activated, which caused problems getting into our room. Once inside, we discovered several cleanliness issues: there was hair in the shower, the bathroom foot rug was damp as if it had already been used, and the towels had black stains on them. There also appeared to be mold growing on the bathroom ceiling. Even the complimentary shampoo and body wash had clearly already been used, and there were fingerprints on the mirror. Although I would normally request a room change, it was late and we were exhausted, so we decided to stay.
However, restful sleep was impossible. At around 3 a.m., loud noise from the store next door—unloading pallets and operating a forklift—kept us awake for hours. The room was extremely noisy.
We chose this hotel specifically for the included breakfast, but that was disappointing as well. The waffles didn’t taste good, and even the syrup was poor quality. Overall, the experience did not meet our expectations.
Despite the hotel being very basic. It was clean, the bed was comfortable and it was exactly what I needed.
What the hotel lacked in fancy details it more than made up for with it's friendly helpful staff. Shawn at the front desk was helpful and efficient and gracious. This is a little hotel, close to the highway with a big heart.
This was one of the best hotels we’ve stayed in lately!!! Clean, comfortable and the staff was excellent!!! Will definitely stay again.
The room was clean, but the staff made it an enjoyable experience. Mike was very friendly. He was at check in at 11pm, and he was there for breakfast at 7:30am. Super nice man.