酒店回复: A feedback from you is highly appreciated as that give us a chance to incorporate further improvements.
1.0分
其他
原文
翻译提供方：Google
房间和浴室非常糟糕，令人沮丧
感觉就像移民酒店，我们甚至没有在里面睡一觉
退房后离开，钱也丢了
最多也就两星级
2.0分
情侣出游
原文
翻译提供方：Google
有点旧
4.0分
其他
Lovely pool and hot tub. Room was spacious & clean. Bed comfortable. Staff helpful and friendly
4.0分
其他
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This is a traditional B&B with all the right values, which include friendly staff. It is no-frills, but that is not to disparage it.
The location is fine, it is quiet but urban, the clientele is mostly pensioners and occasionally conference delegates, but middle-aged, primarily senior citizens.
It gives them what they want and does so well. The staff were kind, patient and helpful. It is a model of its kind, and while others will find it faded, I accept it for what it is. It made people happy, including me.
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酒店回复: Thank you so much for taking the time to share such a thoughtful review. We are really pleased to hear that you appreciated the traditional charm of our B&B and, most importantly, the kindness and helpfulness of our team. We do our very best to create a welcoming, comfortable space where guests can relax and feel at home, so it is wonderful to know that you found happiness here too.Your feedback means a lot, and we hope we will have the pleasure of welcoming you back again soon.
3.0分
商务出差
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Comfortable but a little tired
My stay at the Riviera was what I expected from a seaside town, it was dated, but comfortable, the room could do with an update but I slept well, breakfast was everything I needed.
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酒店回复: Thank you for sharing your feedback. We are glad to hear you had a comfortable stay and enjoyed a good night’s sleep as well as breakfast. We appreciate your comments about the room, and we are continually working on improvements to ensure our guests feel refreshed during their time with us. We hope to welcome you back to the Riviera for an even better experience next time.
5.0分
情侣出游
The room was immaculate as were all the public areas.
The staff were most obliging and friendly.
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酒店回复: Thank you for your lovely feedback! We are so pleased to hear that you found the room and public areas immaculate, and that our team made a positive impression. Your kind words truly motivate us to keep delivering excellent service. We hope to welcome you back again soon!
地理位置绝佳，员工友好，性价比很高。
性价比可以，离海边近，还有泳池。其他一般
我和我的伴侣以及我们 5 个月大的婴儿于 2024 年 7 月 12 日抵达。我们原本住在 211 房间。我们一开始觉得房间看起来还行，考虑到我们有一个 5 个月大的婴儿，房间里需要一张婴儿床，房间不是最大的，所以我们把房间搬了一点，在打开行李之前，我给宝宝换了衣服，发现床上有几只虫子。我立刻把她从床上抱下来，环顾房间，发现顶部、窗户内到处都是虫子。我说不出它们是什么类型的虫子。我们确保关好所有行李，然后直接去前台投诉。然后我们被安排到了 211 房间。我的伴侣检查了窗户，工作人员好心地帮我们搬了所有的行李，结果在第二个房间里发现了更多的虫子。我们要求退款，并尽快离开了酒店。我们刚刚旅行了 3 个小时才到达伯恩茅斯，由于这次经历，我们的假期开始变得很糟糕。工作人员很快就帮了我们，非常抱歉，我们确实收到了退款，但我们没想到带着我们的小宝宝来到伯恩茅斯，却不知道要住在哪里。
第二天给我们的小宝宝换衣服时，我注意到有几个看起来像咬痕的东西（凸起的红色肿块），这让我很担心，因为她在床上接触了这些虫子，而她以前从未有过咬痕。我没想到第一次带我们的小女儿去度假，就因为这个不得不回家带她去看医生以防万一。
非常简单、老旧的酒店
但价格不错
房间和浴室非常糟糕，令人沮丧
感觉就像移民酒店，我们甚至没有在里面睡一觉
退房后离开，钱也丢了
最多也就两星级
有点旧
Lovely pool and hot tub. Room was spacious & clean. Bed comfortable. Staff helpful and friendly
This is a traditional B&B with all the right values, which include friendly staff. It is no-frills, but that is not to disparage it.
The location is fine, it is quiet but urban, the clientele is mostly pensioners and occasionally conference delegates, but middle-aged, primarily senior citizens.
It gives them what they want and does so well. The staff were kind, patient and helpful. It is a model of its kind, and while others will find it faded, I accept it for what it is. It made people happy, including me.
Comfortable but a little tired
My stay at the Riviera was what I expected from a seaside town, it was dated, but comfortable, the room could do with an update but I slept well, breakfast was everything I needed.
The room was immaculate as were all the public areas.
The staff were most obliging and friendly.