Great hotel for the price. The staff was extremely friendly! The bed was comfortable and the bathroom was nice. We will be back
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酒店回复: Thank you for your perfect rating! We’re delighted to know you had a wonderful experience with us, and we look forward to welcoming you back soon!
3.0分
其他
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The hotel rooms need to be updated with Kuerig Coffee maker. I was charged almost $5 for drinking the water when it clearly stated it was free. Good stay overall.
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酒店回复: Thank you for taking the time to share your feedback with us. We’re glad to hear you enjoyed your stay overall, and we appreciate your suggestions regarding the in-room coffee makers as we continue to look for ways to enhance the guest experience.I do apologize for any confusion with the water. Only the first two bottles placed in your room are complimentary; any additional bottles beyond that are chargeable. I’m sorry if that wasn’t clear during your stay, and I’ll be sure to review how we communicate this to avoid future misunderstandings.We hope to have the chance to welcome you back for an even better experience next time.
5.0分
其他
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I have stayed in this hotel back when it was just the Riverview and it felt like stepping into a late '80s time jump lol. After a while of indecisive curiosity, I decided to go ahead and book a room at the newly renovated DoubleTree by Hilton. I was very impressed and could not tell what it used to be. The only thing that I would say that can easily be remedied, is that the "Riverview" side of the hotel, which charges an extra $10 should be redressed. There is no view of the Cumberland river, the trees have blocked it out and at night it's pitch dark on that side of the hotel.
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酒店回复: Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the newly renovated DoubleTree and were impressed with the updates!We appreciate your feedback regarding the “Riverview” side. It appears your stay was in a standard room facing the parking lot side of the building. Our river view rooms, located from the 5th floor up in even-numbered rooms, offer a beautiful view of the Cumberland River. We’d be happy to assist you in booking one of these rooms on your next visit so you can fully enjoy the scenery.We look forward to welcoming you back soon!
5.0分
情侣出游
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The property is new (about a year old) I wouldn’t recommend anyone stay next to the elevator if you’re sensitive to noises, otherwise the rooms are spacious and clean and other noise is blocked out. The view is amazing all around. The riverwalk is right down the parking lot. Would definitely stay again.
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酒店回复: Thank you for your thoughtful feedback! We’re so glad you enjoyed our spacious, clean rooms, beautiful views, and convenient riverwalk access. We appreciate your note about elevator proximity and will keep it in mind for future room assignments. We’re thrilled to hear you would stay with us again and look forward to welcoming you back.
4.0分
其他
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disappointing
Was out all day and never had room cleaned or new towels provided. Do not disturb sign was only displayed when we went to breakfast at 8 a.m. removed sign when we returned to room. we left hotel at 10 am and returned at 8 pm. The check-in manager was very helpful giving us towels and a complimentary voucher for breakfast. Disappointed there was no pool as advertised in description of hotel. staff very nice but understaffed for the buffet breakfast.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry for the missed housekeeping service during your stay and for any disappointment regarding the pool information. We understand how important these details are to a relaxing visit. We’re glad to hear our team was able to assist you promptly with towels and a breakfast voucher, and we appreciate your kind words about their helpfulness. Your comments about breakfast staffing have been shared with our management team for review. We hope to have the opportunity to welcome you back and provide a more seamless experience.
5.0分
其他
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Most importantly it’s a super clean hotel and well maintained! Customer service was perfect from check in desk staff, food service staff and cleaning staff. I wish I would have captured more pictures.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear you enjoyed a clean and well-maintained stay and that our team provided excellent service from check-in to dining and housekeeping. We’ll be sure to share your compliments with the staff—they’ll be so encouraged to hear this. We hope you’ll visit us again soon (and capture even more photos next time!).
5.0分
其他
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Rooms were clean and comfortable. Staff was friendly and professional. The restaurant had a good selection and was available for a large portion of the day - very convenient !
The parking was a bit tight and has a HUGE bump as you enter the Hotel proper. I did feel like my vehicle was relatively safe once I was parked.
All in all - Great option for around Ft. Campbell.
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酒店回复: Thank you for the wonderful review! We’re so glad you enjoyed our clean, comfortable rooms, friendly staff, and convenient restaurant. We appreciate your feedback about parking and are happy to hear you felt your vehicle was safe. We’d love to welcome you back the next time you’re visiting the Clarksville area!
5.0分
商务出差
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People extremely friendly. Antonio, around 6’11 played ball for Austin Peay, at the front desk was so friendly, professional, & helpful with our reservations & directions for the university. I would hire him immediately & recommend he get a promotion. He made our stay wonderful & went above/beyond. Thanks Antonio!!!
Erin Salone
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酒店回复: Thank you so much for your amazing review! We’re thrilled to hear Antonio made such a wonderful impression and went above and beyond to make your stay special. We’re proud to have him on our team and will be sure to share your kind words with him. We hope to welcome you back again soon!
5.0分
其他
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The elevators felt old and made all kinds of noise going up and down in them. The toilet holders at knee length seems like an architectural mishap and was hard to get toilet paper and if I had brought my elderly parents along in this trip that would not have worked. The harvest grill was amazing with amazing staff. The entrance in and out of the hotel was another architectural mishap & needs improvement. Overall the staff were great!
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酒店回复: Thank you for sharing your feedback and for the perfect 10/10! We’re so glad you enjoyed our great team and your experience at Harvest Kitchen + Spirits. We appreciate your comments regarding the elevators, restroom design, and entrance, and we’ll share them with our team as we work to improve. We hope to welcome you back again soon!
5.0分
其他
Well redone hotel in a great location by downtown and a good view of the river. Definitely worth a stay
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酒店回复: Thank you for the 10/10! We’re so glad you enjoyed our location near downtown and the river views. We’d love to welcome you back for another stay soon!
Great hotel for the price. The staff was extremely friendly! The bed was comfortable and the bathroom was nice. We will be back
The hotel rooms need to be updated with Kuerig Coffee maker. I was charged almost $5 for drinking the water when it clearly stated it was free. Good stay overall.
I have stayed in this hotel back when it was just the Riverview and it felt like stepping into a late '80s time jump lol. After a while of indecisive curiosity, I decided to go ahead and book a room at the newly renovated DoubleTree by Hilton. I was very impressed and could not tell what it used to be. The only thing that I would say that can easily be remedied, is that the "Riverview" side of the hotel, which charges an extra $10 should be redressed. There is no view of the Cumberland river, the trees have blocked it out and at night it's pitch dark on that side of the hotel.
The property is new (about a year old) I wouldn’t recommend anyone stay next to the elevator if you’re sensitive to noises, otherwise the rooms are spacious and clean and other noise is blocked out. The view is amazing all around. The riverwalk is right down the parking lot. Would definitely stay again.
disappointing
Was out all day and never had room cleaned or new towels provided. Do not disturb sign was only displayed when we went to breakfast at 8 a.m. removed sign when we returned to room. we left hotel at 10 am and returned at 8 pm. The check-in manager was very helpful giving us towels and a complimentary voucher for breakfast. Disappointed there was no pool as advertised in description of hotel. staff very nice but understaffed for the buffet breakfast.
Most importantly it’s a super clean hotel and well maintained! Customer service was perfect from check in desk staff, food service staff and cleaning staff. I wish I would have captured more pictures.
Rooms were clean and comfortable. Staff was friendly and professional. The restaurant had a good selection and was available for a large portion of the day - very convenient !
The parking was a bit tight and has a HUGE bump as you enter the Hotel proper. I did feel like my vehicle was relatively safe once I was parked.
All in all - Great option for around Ft. Campbell.
People extremely friendly. Antonio, around 6’11 played ball for Austin Peay, at the front desk was so friendly, professional, & helpful with our reservations & directions for the university. I would hire him immediately & recommend he get a promotion. He made our stay wonderful & went above/beyond. Thanks Antonio!!!
Erin Salone
The elevators felt old and made all kinds of noise going up and down in them. The toilet holders at knee length seems like an architectural mishap and was hard to get toilet paper and if I had brought my elderly parents along in this trip that would not have worked. The harvest grill was amazing with amazing staff. The entrance in and out of the hotel was another architectural mishap & needs improvement. Overall the staff were great!
Well redone hotel in a great location by downtown and a good view of the river. Definitely worth a stay