The room was in good condition. But the keypad to enter the room kept falling off the door and then when I took it to the front desk and told them I had concerns about it, they said oh nobody can get into the room but the whole keypad was off to the door so he was able to take the battery out to deactivate the lock so me and my daughter did not feel safe.
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酒店回复: Hi Vanessa, thank you for sharing your experience. We’re sorry your visit left you feeling uneasy, and your concerns about the entry lock have been shared with our team for review. Your feedback is important to us as we work to ensure our guests feel completely comfortable during their stay.
5.0分
家庭亲子
Clean room. Nice staff - extremely curteous and helpful. Good breakfast - a bit better than at most comparable hotels.
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酒店回复: Thank you for taking the time to share your experience! We're delighted to hear you found our rooms to be clean and our team to be courteous and helpful. It's also great to know our breakfast selection added to the enjoyment of your stay. We hope to have the opportunity to welcome you back for another visit at Hyatt House Richmond/Short Pump.
5.0分
其他
Hotel and room were comfortable and quiet. Very satisfied with the cleanliness of the room. Bed and pillows were very comfortable; slept well.
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酒店回复: Melinda, thank you for sharing your feedback. We're glad to hear you found your room comfortable and quiet, and we're especially pleased you enjoyed a restful night's sleep. Your comments on cleanliness and comfort are truly appreciated. We hope to welcome you again soon.
5.0分
情侣出游
Very clean and spacious room! Easy check in and very comfortable. So happy to be so close to the short pump shopping center. My card was put to good use!
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酒店回复: Beverly, thank you for taking the time to share your feedback. We're glad you enjoyed the comfort and cleanliness of your room, and that our location was convenient for your shopping plans. Your comments are truly appreciated and help us continue to improve. We hope to welcome you again soon.
4.0分
情侣出游
Always enjoy staying at the Hyatt. Rooms are spacious and the amenities are great. And especially like the location.
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酒店回复: John, thank you for sharing your feedback! We're glad to know you enjoy your time at Hyatt House Richmond/Short Pump and appreciate our spacious rooms and amenities. It's wonderful to hear the location works well for you. We hope to welcome you back soon.
附近就是商场
一家干净友好的酒店，位置便利，就在购物广场里。
满意，闹中取静
非常好
住宿的好地方
我以前住过这里，它一直是一个很棒的地方。入住和退房都很顺利。食物简单但美味。
The room was in good condition. But the keypad to enter the room kept falling off the door and then when I took it to the front desk and told them I had concerns about it, they said oh nobody can get into the room but the whole keypad was off to the door so he was able to take the battery out to deactivate the lock so me and my daughter did not feel safe.
Clean room. Nice staff - extremely curteous and helpful. Good breakfast - a bit better than at most comparable hotels.
Hotel and room were comfortable and quiet. Very satisfied with the cleanliness of the room. Bed and pillows were very comfortable; slept well.
Very clean and spacious room! Easy check in and very comfortable. So happy to be so close to the short pump shopping center. My card was put to good use!
Always enjoy staying at the Hyatt. Rooms are spacious and the amenities are great. And especially like the location.