酒店回复: José, nos alegra mucho saber que lo pasaste genial en el Hyatt Place Richmond Arboretum. El equipo está encantado de saber que disfrutaste de la propiedad y te sentiste bien atendido. Esperamos darle la bienvenida pronto.
5.0分
商务出差
I was surprised that the parking had fees but I'm glad it was waived. It will be fair to have it clear for customers.
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酒店回复: Omeima, thank you for staying with us at Hyatt Place Richmond Arboretum. We’re glad to hear your concerns about parking were resolved and appreciate your feedback. Our team is committed to providing clear information for all guests, and your comments are helpful as we continue to enhance our guest experience. We look forward to welcoming you again soon.
2.0分
商务出差
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Bad experience
I tried checking in at 430. I told front desk i have a 6pm meeting. Room not ready was told to sit outside because of paint fumes. At that time i was the only guest there. I watch two couples check in before me. It was after 5 and I did not get king size bed because none was ready. I am 6'5 and I was placed in a room with a double, thats not what i paid for. I was late for my meeting. I was suppose to be there until Sunday. I checked out Saturday morning at 10:00am because of my frustration. I was not asked why was checking out early. Was not asked how was my stay. This was just a horrible experience. I was not reimbursed for the night I did not stay. I Would like a refund as that room was available for rental on Sunday.
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酒店回复: Russell, thank you for sharing your feedback. The team takes comments seriously and always aims to provide a welcoming environment for every guest. Your experience with room availability and communication is not what is hoped for guests. For follow-up on your reimbursement request, reaching out directly to the property or ********** may provide a resolution. Your feedback is appreciated and will be shared internally.
5.0分
其他
The place is excellent clean and quiet. Only one problem is the AC. You can control it and room was so cold.
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酒店回复: Bella, we’re delighted you loved your experience at Hyatt Place Richmond Arboretum and appreciated the cleanliness and peaceful atmosphere. Thank you for mentioning the air conditioning; the team is always available to assist with any adjustments needed. We hope to welcome you back for another wonderful stay.
3.0分
其他
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Woke up to a slew of ants in the bathroom. Informed the Front Desk Clerk, who stated another guest called with the same issue. Switched to another room, no ants visible. Informed the manager would probably comp parking but I never heard from the manager nor was there any type of compensation. Milk tasted spoiled and the oranges were too soft and should have been thrown out.
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酒店回复: Dear Valued Guest,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I sincerely apologize that your experience was anything less than satisfactory.Please rest assured that your comments have been shared with the appropriate teams and will be addressed promptly.
2.0分
家庭亲子
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The front door never closed which never allowed for the building to be fully secure. Only one of the elevators worked out of the two, causing for a long elevator wait every time. The first room we checked into had ants crawling everywhere so we had to change rooms. The second night there was no hot water for us to take a bath/shower which was extremely frustrating. We asked for housekeeping twice and we never received it and ended up going to the front desk for extra towels and washcloths. There was also no extra linen besides a thin blanket for the pull out couch.
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酒店回复: Jennifer, thank you for sharing detailed feedback about your recent experience. Security and comfort are priorities for the team, and your comments will be reviewed closely with management. The team strives to provide a welcoming environment, and it’s unfortunate to hear you encountered challenges with some of the amenities and services. Your observations will help guide ongoing improvements.
3.0分
家庭亲子
We stayed here for two nights, it was ok. Nothing to complain about-hotel is a little old but it was clean
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酒店回复: Katarina, thank you for sharing your thoughts. It’s good to know cleanliness met your expectations and your experience was generally smooth. Your feedback about the overall condition is appreciated and has been noted.
5.0分
情侣出游
My stay here was perfect, a great place and, as well as being clean, very well organized.
I would return without hesitation.
Congratulations to the team.
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酒店回复: César, it’s wonderful to hear you had a great time at Hyatt Place Richmond Arboretum. The team appreciates your kind words about the organization and cleanliness. We look forward to welcoming you back for another excellent visit.
3.0分
其他
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I expect better from Hyatt.
The hotel staff were all professional and friendly and the room was clean. The hotel requires a $9.00 per day parking fee and the breakfast was less than adequate.
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酒店回复: Jennifer, thank you for sharing your thoughts about your recent stay. The feedback regarding parking charges and breakfast offerings is appreciated, and your comments about the friendly team members and clean accommodations are valued. Your input helps inform future improvements.
酒店很棒，床也很舒服！前台接待员非常热情和乐于助人。
我们喜欢整个酒店，包括员工的关怀。
I was surprised that the parking had fees but I'm glad it was waived. It will be fair to have it clear for customers.
Bad experience
I tried checking in at 430. I told front desk i have a 6pm meeting. Room not ready was told to sit outside because of paint fumes. At that time i was the only guest there. I watch two couples check in before me. It was after 5 and I did not get king size bed because none was ready. I am 6'5 and I was placed in a room with a double, thats not what i paid for. I was late for my meeting. I was suppose to be there until Sunday. I checked out Saturday morning at 10:00am because of my frustration. I was not asked why was checking out early. Was not asked how was my stay. This was just a horrible experience. I was not reimbursed for the night I did not stay. I Would like a refund as that room was available for rental on Sunday.
The place is excellent clean and quiet. Only one problem is the AC. You can control it and room was so cold.
Woke up to a slew of ants in the bathroom. Informed the Front Desk Clerk, who stated another guest called with the same issue. Switched to another room, no ants visible. Informed the manager would probably comp parking but I never heard from the manager nor was there any type of compensation. Milk tasted spoiled and the oranges were too soft and should have been thrown out.
The front door never closed which never allowed for the building to be fully secure. Only one of the elevators worked out of the two, causing for a long elevator wait every time. The first room we checked into had ants crawling everywhere so we had to change rooms. The second night there was no hot water for us to take a bath/shower which was extremely frustrating. We asked for housekeeping twice and we never received it and ended up going to the front desk for extra towels and washcloths. There was also no extra linen besides a thin blanket for the pull out couch.
We stayed here for two nights, it was ok. Nothing to complain about-hotel is a little old but it was clean
My stay here was perfect, a great place and, as well as being clean, very well organized.
I would return without hesitation.
Congratulations to the team.
I expect better from Hyatt.
The hotel staff were all professional and friendly and the room was clean. The hotel requires a $9.00 per day parking fee and the breakfast was less than adequate.