Upon checking in I was sent to one room which had the door propped open, lights off, and belongings on the floor. The second room was bolted from the inside and wouldn't open despite my key working in the slot. The third room - where I stayed - had no minifridge, but there was a spot for it, like it had been stolen. The bathroom floor had not been vacuumed or mopped because there were hairs along the tub side and on one of the beds.
展开
酒店回复: Dear Guest,Thank you for taking the time to share this detailed feedback. We sincerely apologize for the issues you experienced with your room assignments and the cleanliness of your stay. This is far below our standards, and we will be addressing these concerns with our housekeeping and front desk teams immediately. We appreciate you bringing this to our attention and hope you’ll give us another chance to provide a much better stay.Sincerely, Hotel Manager
1.0分
其他
展开
This is the most disgusting hotel we have ever been too! My daughters bedding had mold and stains on them. Old moldy cheetos under the head board and hair all over the place! NEVER COMING BACK!
展开
酒店回复: Dear Brittany,We appreciate you taking the time to share your experience, and we are very concerned about the serious cleanliness issues you reported. Moldy and stained bedding, leftover food, and hair are unacceptable and do not meet the standards we aim to uphold. Your feedback highlights critical areas that require immediate attention, and we are reviewing our housekeeping procedures and room inspections to ensure that future stays are clean, safe, and comfortable for all guests.Sincerely,Hotel Manager
2.0分
其他
Staff were nice. Permitted late check out. Very limited breakfast options. The bathroom was gross. I have plenty of pictures.
展开
酒店回复: Dear Samantha,We are pleased to know you found our staff friendly and appreciated the flexibility of a late checkout. Our team always strives to make every guest feel welcome and accommodated. We have noted your concerns regarding the breakfast selection and bathroom cleanliness. These matters are being reviewed with our housekeeping and kitchen teams to ensure better attention to detail and improved variety for future stays. Your feedback is valuable in helping us enhance our overall guest experience.Sincerely,Hotel Manager
3.0分
其他
The staff was great. Window was broken in room and did not close properly. Refrigerator not cold enough. Rooms need remodel. Food was not very good
展开
酒店回复: Dear Rene,We are pleased to know you found our staff to be great and appreciated their service during your stay. Our team always strives to make guests feel welcome and cared for.We have noted your comments regarding the room condition, refrigerator, and food quality. Our hotel was renovated a couple of years ago according to brand standards, and your feedback will be shared with our maintenance and kitchen teams for review and improvement. We value your input as it helps us enhance guest satisfaction.Sincerely,Hotel Manager
3.0分
其他
展开
The rooms are large and pretty clean but in one previous water damage that hadn’t been fully corrected was still visible . The common areas have not been kept up. Carpets and walls are worn and in need of cleaning. The area to the left of the checkin counter was messy with papers and tools. However the staff was very nice and it was quiet.
展开
酒店回复: Dear Brittany,We are pleased to know you found our rooms spacious, clean, and our team friendly and welcoming. It is wonderful that you had a peaceful stay. We also appreciate your feedback regarding the visible water damage, worn carpets, and the clutter near the front desk area. Your comments are valuable and will help us focus on improving our maintenance and overall presentation for a better guest experience next time.Sincerely,Hotel Manager
1.0分
情侣出游
The room was nasty and bathroom had few bugs walking around
Sofa was dirty shower room had pink mold everywhere
展开
酒店回复: Dear Reinaldo,We are very concerned to hear about the condition of your room, including the cleanliness issues, bugs, and mold in the shower. This is far below the standards we strive to maintain. Your feedback has been shared with our housekeeping and maintenance teams to ensure immediate corrective action and to prevent similar issues for future guests.Sincerely,Hotel Manager
2.0分
其他
1st room given had never been cleaned. 2nd room wasn’t very clean. Sheets were slightly damp. 1 cockroach in the morning. Staff at night not at desk.
展开
酒店回复: Dear Guest,We are very sorry to hear about your experience, Elizabeth. Your feedback is taken seriously and will be shared with our team to improve cleanliness and staff availability. We appreciate your honesty and hope that future stays elsewhere provide a more comfortable, clean, and restful environment.Sincerely, Hotel Manager
1.0分
家庭亲子
展开
This property is being remodeled and should not be open for business. Drywall dust was EVERYWHERE, the breakfast stand was covered. We did not eat, zero chance of that. The rooms that we stayed in had not been remodeled and should never be rented. It was so bad we wouldn't use their shower. This was the 2nd worst hotel experience I've ever had. No bugs in the bed kept it from that #1 spot. Wyndham should be ashamed to have there name associated with this property.
展开
酒店回复: Dear Christopher,We are very concerned to hear about your experience during your stay, including the dust from ongoing remodeling, room conditions, and breakfast area issues. This is far below the standards we aim to provide, and we sincerely regret the discomfort and inconvenience you encountered. Your feedback has been shared with our management and housekeeping teams to address these concerns immediately and ensure that future guests have a safe, clean, and comfortable stay.Sincerely,Hotel Manager
4.0分
其他
展开
The employees were nice and helpful at front desk. However cleaning staff never made bed or changed sheets during my 6 night stay.The rooms have been updated but the carpets in the hallways are worn and dirty.The orice was good compared to other hotels in the area which I appreciated.
展开
酒店回复: Dear Jessica,We are pleased that you found our front desk team to be nice and helpful, and that you appreciated the updated rooms and value compared to other hotels in the area. We also take note of your concerns about housekeeping service during your stay and the condition of the hallway carpets. Your feedback helps us focus on improvements to ensure a more comfortable experience for future guests.Sincerely,Hotel Manager
4.0分
其他
展开
Thoughtful host
The morning Hotel staff was super friendly & helpful as we were staying there for an early morning surgery in Cincinnati. He wanted to be sure I had a coffee & fruit even though the breakfast area was not opened yet. He made my morning by being so thoughtful.
展开
酒店回复: Dear Guest,We’re very sorry to hear about your experience and sincerely apologize for the issues you encountered with your room and the noise. This is far below the standard we strive to provide. Your feedback has been shared with our management team so we can address these concerns and improve the guest experience.Sincerely, Hotel Manager
Upon checking in I was sent to one room which had the door propped open, lights off, and belongings on the floor. The second room was bolted from the inside and wouldn't open despite my key working in the slot. The third room - where I stayed - had no minifridge, but there was a spot for it, like it had been stolen. The bathroom floor had not been vacuumed or mopped because there were hairs along the tub side and on one of the beds.
This is the most disgusting hotel we have ever been too! My daughters bedding had mold and stains on them. Old moldy cheetos under the head board and hair all over the place! NEVER COMING BACK!
Staff were nice. Permitted late check out. Very limited breakfast options. The bathroom was gross. I have plenty of pictures.
The staff was great. Window was broken in room and did not close properly. Refrigerator not cold enough. Rooms need remodel. Food was not very good
The rooms are large and pretty clean but in one previous water damage that hadn’t been fully corrected was still visible . The common areas have not been kept up. Carpets and walls are worn and in need of cleaning. The area to the left of the checkin counter was messy with papers and tools. However the staff was very nice and it was quiet.
The room was nasty and bathroom had few bugs walking around
Sofa was dirty shower room had pink mold everywhere
1st room given had never been cleaned. 2nd room wasn’t very clean. Sheets were slightly damp. 1 cockroach in the morning. Staff at night not at desk.
This property is being remodeled and should not be open for business. Drywall dust was EVERYWHERE, the breakfast stand was covered. We did not eat, zero chance of that. The rooms that we stayed in had not been remodeled and should never be rented. It was so bad we wouldn't use their shower. This was the 2nd worst hotel experience I've ever had. No bugs in the bed kept it from that #1 spot. Wyndham should be ashamed to have there name associated with this property.
The employees were nice and helpful at front desk. However cleaning staff never made bed or changed sheets during my 6 night stay.The rooms have been updated but the carpets in the hallways are worn and dirty.The orice was good compared to other hotels in the area which I appreciated.
Thoughtful host
The morning Hotel staff was super friendly & helpful as we were staying there for an early morning surgery in Cincinnati. He wanted to be sure I had a coffee & fruit even though the breakfast area was not opened yet. He made my morning by being so thoughtful.